I came to the same hotel last year and had a bigger room, back then we did not have room service at all. This year it is a lot better. There are 3 different hotel companies operating in a building, and they all have separate front desks now. Hotel staff told us there is only one day free room keeping service. It seems like everyday they would at least give towels and bottles of water. There would always be a weird sound that woke me up and creeped me out at 2-3AM and I couldn’t figure out what it was.