X-Hotel (Hangzhou Wulin Square) Reviews
X-Hotel (Hangzhou Wulin Square)
No. 365 Tiyuchang Road, Hangzhou, ChinaView Hotel Details
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1 night
X-Hotel (Hangzhou Wulin Square) Guest Reviews
3.5/5
128 review
Verified reviewsLocation3.6
Amenities3.2
Service3.7
Cleanliness3.3
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All Reviews(128)
Positive reviews(96)
Reviews with photos/video(22)
Easy to get around(14)
Shower difficult to use(10)
Classy environment(7)
Many dining options(3)
Friendly front desk staff(3)
Convenient for shopping(3)
Great location(2)
Would stay again(1)
Negative reviews(32)
Teik Khor
Concept Suite
Stayed in Apr 2023
Business travelers
34 review
Posted on Apr 23, 2023
Renovation is on going and work start from 7 am while people still on bed. And in front of my room like storage😡😡
Bedroom not cleaned and bedsheets didn't changed the second day.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant depar**ents to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Concept Double Room
Stayed in Jul 2023
Business travelers
5 review
Posted on Jul 20, 2023
Affordable. A little run down. Booked here because it was stated with washing machine, but it was spoiled during the 2 nights of stay.
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant depar**ents to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
MYZ
Comfy Family Room
Stayed in Dec 2023
Family
7 review
Posted on Dec 9, 2023
No comments, never for a family.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in Feb 2023
Business travelers
79 review
Posted on Feb 10, 2023
Near to the best spots in the city, there are a lots of restaurants just around it.
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Selected Room (2 beds)
Stayed in Oct 2022
Couples
1 review
Amazing
Posted on Oct 12, 2022
Nice clean hotel. Big spacious room. Fast excellent service. Overall a great experience
Response from Property: Thank you very much
Coach Janine
Guestroom (Double bed) (Special promotion)
Stayed in Jul 2023
Business travelers
41 review
Outstanding
Posted on Aug 28, 2023
Happy to go there again.
Ewan
Guestroom (Double bed) (Special promotion)
Stayed in May 2022
Solo travelers
2 review
Great
Posted on May 27, 2022
Decent budget hotel in a great location and helpful staff. My only gripe is with the carpets, they need a good clean…
Response from Property: Thank you very much. I wish you a happy life and smooth work.We'll replace the carpet with a better one.
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in Aug 2021
Solo travelers
25 review
Posted on Sep 9, 2021
Booked this hotel for one night as it was close by the the airport city terminal, which was across the road from hotel, this hotel is not as pretty as the picture, not as clean as one can be, see my pictures.
6/9
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant depar**ents to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Comfy Family Room
Stayed in Jan 2022
Friends
7 review
Posted on Mar 3, 2022
Room was OK. Lighting was terrible. No hot water in the shower. Location fantastic. Service at the front desk took almost an hour to get us checked in.
Response from Property: Thank you very much for your review, I wish you and your family a happy life!
Mohamed Ali 81
Concept Double Room
Stayed in Aug 2022
Business travelers
12 review
Outstanding
Posted on Aug 20, 2022
Nice hotel and good for save money
Response from Property: Thank you very much. I wish you a happy life and smooth work.
ნაზი ახალბედაშვილი
Guestroom (Double bed) (Special promotion)
Stayed in Jan 2023
Solo travelers
16 review
Posted on Jan 15, 2023
Not bad.
Xiaoyaoge123
Guestroom - Double Occupancy (Double Bed) (Bathtub)
Stayed in Apr 2024
Friends
4 review
Posted on Apr 21, 2024
Except for the hair dryer, everything else is generally worth the price. There is a hook on each corner of the bed that hits people, which is a serious safety hazard. I hope it will be dealt with as soon as possible. I originally wanted to find a store, but then I thought I was also doing this, so I didn't bother.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant depar**ents to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Guestroom (Double bed) (Special promotion)
Stayed in Jan 2024
Business travelers
5 review
Outstanding
Posted on Jan 27, 2024
This price is really affordable in Hangzhou, and the hotel environment is also quite good, and the room size is suitable. It is worth recommending. The hotel is very good, full of design style, antique and very charming. It is very favorable. The room is very simple, but the slippers and toiletries are very high-end, better than some star-rated hotels. There are also many types of breakfast, and the combination of meat and vegetables is very good. It is a very satisfactory stay experience.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Anonymous User
Concept Double Room
Stayed in Oct 2023
Family
1 review
Posted on Oct 6, 2023
The room is very different from the pictures! The central air conditioner was blowing on the bed, and I slept with the quilt and head covered all night! I had to push the bed to avoid the air conditioner! The air conditioner was a bit loud! It was just a converted guesthouse! The window was very small, just a palm away! The corner of the bathroom floor was black! The only advantage is that it is close to Wulin Square! 😓! I won't come again! I just took a photo! It's okay to stay for one night!
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying in our hotel. First, the air outlet of our central air conditioner can be adjusted. You can contact our staff at that time and we will solve it for you immediately. Second, the windows of the hotel need to be limited for the safety of guests. Third, our hotel has been open for some time, and the wear and tear of the marble on the floor is also normal depreciation. Finally, I wish you a happy life!
Anonymous User
Selected Room (2 beds)
Stayed in Sep 2023
Family
1 review
Very Good
Posted on Sep 26, 2023
A store with a relatively high cost-effectiveness ~ Located in Wulin Square, the heart of Hangzhou, it is very convenient to go anywhere!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
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