KAMENOI HOTEL ARIMA

KAMENOI HOTEL ARIMA Reviews

KAMENOI HOTEL ARIMA

1617-1 Arimacho, Kobe City, JapanView Hotel Details
KAMENOI HOTEL ARIMA
KAMENOI HOTEL ARIMAKAMENOI HOTEL ARIMAKAMENOI HOTEL ARIMA
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1 night

KAMENOI HOTEL ARIMA Guest Reviews

4.3/5
Very Good
51 review
Verified reviews
Location4.0
Amenities4.1
Service4.6
Cleanliness4.4
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All Reviews(51)
Positive reviews(46)
Reviews with photos/video(21)
Awesome stay(25)
Tasty dinner(17)
Friendly owner(17)
Offers pick-up/drop-offs(9)
Clean and tidy(9)
Classy environment(7)
Awesome rooms(7)
Large rooms(5)
Negative reviews(5)
Guest User
Japanese B(with Toilet)(Non-smoking)
Stayed in Dec 2023
Couples
12 review
4.5/5
Great
Posted on Dec 12, 2023
Food is very good, room is big enough, but a bit walk to the town centre, and they have free ramen from 9-10:30 It’s really tasty. Overall it’s great and price are reasonable
Response from Property: Thank you very much for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with the food at our hotel.Also, thank you for enjoying the Dandan noodles for dinner.We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.Kamenoi Hotel Arima Front
Malaysia 50 years old man
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2024
Couples
3 review
2.7/5
Posted on Apr 22, 2024
This is an old onsen hotel, while it is clean, the facilities are aged. Onsen is indoor, if you think of having a nice relaxing onsen bath with good environment, this is not your place. It just provided you with soaking in hot natural spring, that's all. If you can't speak Japanese, avoid this hotel. There is an English spoken staff at reception but she is not there often. At time of visit, 17/4/24, temp is turning warm in day hours, centralized air conditioning was still under heater mode until 25/4/2024, the room was very hot although outside temperature was about 22-24C and we opened all windows. They had provided us a mobile fan that we turned it on even at night with outside temperature about 12-17C because ventilation was not good. The Tatami beds are just 2 layers of mattress of 1 inch each. Shuttle bus service from hotel to bus station can only be provided during check in and check out. Dinner in Kaiseki style was good, but portion was small. Service was very good. I saw other tables are served with different variety of food, but there were no options for us to choose during hotel booking. Breakfast spread was below expectation, I can't understand why many reviews commented good breakfast variety. Hotel also provide Fukata for free to wear at hotel, which is a very good experience to us. Anyway, when this review is posted, the hotel will just response with "thank you, noted" as standard response, as you may observe in other reviews.
Response from Property: Thank you very much for staying at Kamenoi Hotel.We would also like to thank you for taking the time out of your busy schedule to post.However, we sincerely apologize for the inconvenience caused regarding the air conditioning and that you were not satisfied with the breakfast.We will strive to create a hotel where you can spend your time comfortably, so as not to waste the valuable points and opinions from our customers.We look forward to your next visit.Kamenoi Hotel Arima Manager
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Feb 2024
Family
11 review
4.0/5
Very Good
Posted on Feb 19, 2024
The room is very small, and no bathroom. The food is a bit disappointing.
Response from Property: Thank you for using Kamenoi Hotel Arima.We sincerely apologize for not being able to meet your expectations despite your efforts to use our hotel.Based on the valuable opinions of our customers, we will continue to strive to improve our services to ensure customer satisfaction.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Oct 2023
Family
9 review
5.0/5
Outstanding
Posted on Oct 30, 2023
The overall experience was very pleasant. Environment was nice. Staffs were helpful and easy to communicate. Lots of parking space. Dinner and breakfast were nice. The onsen were also nice. We will definitely coming back.
Response from Property: Thank you very much for choosing Kamenoi Hotel Arima.We are very honored by the many compliments we have received. Encouraged by your kind words, the entire staff will continue to make further efforts in the future.We look forward to seeing you again.Kamenoi Hotel Arima Front Desk
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2023
Family
7 review
5.0/5
Outstanding
Posted on Apr 12, 2023
wonderful hot spring experience, delicious dinner. only public hot spring pool is reserved, no private one.
Response from Property: Thank you for using Kamenoi Hotel Arima.I am glad that you liked the hot spring "Kinsen" and the meal.looking forward to seeing you coming again.Kamenoi Hotel Arima front desk staff
Guest User
Superior Twin Room(with Private Bathroom)(Non-smoking)
Stayed in Apr 2024
Family
1 review
3.7/5
Posted on Apr 4, 2024
Very nice hotel
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review.We are glad that you were satisfied with our stay. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably.We look forward to seeing you again soon.Kamenoi Hotel Arima Reception
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Dec 2022
Family
3 review
4.0/5
Very Good
Posted on Dec 23, 2022
Very traditional onsen hotel. The onsen is good and the dinner is also great.
Response from Property: Thank you for using Kamenoi Hotel Arima.We are very happy to hear that you were satisfied with your stay.We are looking forward to seeing you again.Kamenoi Hotel Arima front desk staff
홍스케치
Japanese B(with Toilet)(Non-smoking)
Stayed in Apr 2024
Solo travelers
4 review
3.7/5
Posted on Apr 14, 2024
I really like the Japanese style room!! However, there were no shower facilities at all, so I washed in the large public bath. Kaiseki is so-so, but the portion size is a bit disappointing. It's better because the breakfast is buffet style! The room was spacious and nice, but the shower was disappointing. The large public bathhouse hot spring was good, but the facilities were a bit outdated. The location is much closer to the cable car. It's a short walk from Arima Onsen Station. If you get tired, call the shuttle.
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6/7
Response from Property: Thank you for using Kamenoi Hotel Arima this time and for posting again. We are glad that you were satisfied with both the room and the meal. We will share your valuable opinions about the bath with all staff for future reference. We will continue to strive to create accommodations that you will be satisfied with. Kamenoi Hotel Arima Reception
Baiqi
Japanese A(with Toilet)(Non-smoking)
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on Apr 20, 2024
The hotel is relatively old; the portions of the food are relatively small and the taste is so-so. Maybe I am not used to Kaiseki cuisine, and the more surprising thing is the late-night ramen; the hot spring has only one pool, and the whole thing is numb. If I have the chance, I will try it again. Without Ma, this hotel would not be my first choice.
Original TextTranslated by Google
Response from Property: Thank you for using Kamenoi Hotel Arima and for posting your review. We will take your valuable comments about the meals and baths into consideration and share them with all of our staff. We will continue to strive to create an accommodation that will satisfy all of our guests. We look forward to welcoming you again. Kamenoi Hotel Arima Front Desk
Guest User
Japanese-style Twin room A(With toilet)(Non-smoking)
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on May 16, 2024
Bring your parents to stay, the hotel includes one night and two meals, eat Kobe beef, soak in hot springs ♨️, the hot springs are relatively simple, one kind is golden hot spring, the hotel is basically Japanese, you can communicate in English, breakfast and dinner are very rich
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weina123
Japanese A(with Toilet)(Non-smoking)
Stayed in Jan 2024
Family
9 review
4.2/5
Very Good
Posted on Jan 27, 2024
The room is large and Japanese style. Breakfast is a Chinese and Western buffet, and dinner is Japanese Kaiseki cuisine. The taste is unique. The only drawback is that it is on a mountain. If you are tired walking uphill, you must contact the hotel and drive up the mountain. You can buy good things at the foot of the mountain. There are no stores near the hotel, the hot spring is a golden hot spring, and there are not many people. It belongs to a more practical Japanese chain hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Kamenoi Hotel Arima. We hope you have a relaxing and enjoyable time during your stay. Our hotel is located on the mountainside of Arima Hot Spring Resort. We hope you will continue to visit our hotel, where you can stay away from the hustle and bustle of the hot spring resort and enjoy a relaxing and comfortable stay. We look forward to your visit again. Front desk staff at Kamenoi Hotel Arima
Guest User
Japanese B(with Toilet)(Non-smoking)
Stayed in Jan 2024
Family
1 review
3.7/5
Posted on Jan 21, 2024
Except that I knew there was no open-air bath, so it was a shame. Kaiseki was a lot more sloppy than I thought. It's a shame that there is only one bath in the main bath. The location was very nice as it was quiet and quiet.
Original TextTranslated by Google
Response from Property: Thank you for using Kamenoi Hotel Arima this time. However, we sincerely apologize for not being able to live up to your expectations even though you had used us for a long time. We will do our best to ensure that you are satisfied in the future, so we sincerely look forward to using you again. .Kamenoi Hotel Arima Reception Manager
Guest User
Japanese A(with Toilet)(Non-smoking)
Stayed in Dec 2023
Friends
1 review
5.0/5
Outstanding
Posted on Feb 28, 2024
The room is very clean, the set menu is good, and the service is attentive. There is also a late night snack (ramen). The soup is also very comfortable, but the bathing area in the soup is a bit old.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Kamenoi Hotel Arima. We received a lot of compliments and it was a great motivation for all our staff. If you have the chance to come to Arima again, please use our hotel. Front desk staff at Kamenoi Hotel Arima
Benpaodelvlv
Japanese A(with Toilet)(Non-smoking)
Stayed in Dec 2023
Family
6 review
3.7/5
Posted on Dec 19, 2023
I stayed for two nights and didn’t meet anyone who spoke Mandarin or Cantonese. They were all Japanese, mainly senior citizens and family travelers. The hotel service is okay. There are only two people at the front desk who can speak English. There is a shuttle bus to and from the town, cable car station and bus station. Call to make an appoin**ent. It will arrive in five to ten minutes. The food for dinner is very good, different for two days. The breakfast buffet has a lot of choices. The service in the restaurant is very good, but I can only speak Japanese. You can wear traditional Japanese clothes when you go to eat and soak in the hot springs. It is very convenient and comfortable, and you don’t need to rent a Japanese style photo😄 The room has a traditional Japanese style. It is quite old but very clean. In winter, the windows are not very tight and there will be a cold draft. You have to turn on the heating all the time. It is very dry. The hot spring is a golden hot spring. It is salty. My skin is very good after soaking. The walls inside look a bit dirty. It should be water stains from the hot spring. There is no open-air hot spring, just a big pool. The location is close to the Arima cable car station. It's a five-minute walk. You can take the cable car directly to Mount Rokko. The scenery is beautiful. It's boring to go to the ranch. This price is good value for money. It is suitable for families who do not have high requirements for hot spring environment and want to experience a Japanese-style room.
Original TextTranslated by Google
Response from Property: Thank you very much for using Kamenoi Hotel Arima. We are very happy that you enjoyed your stay at our hotel. We will continue to strive to improve our services so that our customers can enjoy their stay comfortably. Kamenoi Hotel Arima Front
Guest User
Japanese B(with Toilet)(Non-smoking)
Stayed in Dec 2023
Family
4 review
4.0/5
Very Good
Posted on Dec 12, 2023
The room is nice, breakfast and dinner are also good! Traveling with kids! The soup is golden, there is no open air, the hotel is on the mountain, and someone will pick you up! I arrived at night and basically didn’t go shopping around!
Original TextTranslated by Google
Response from Property: Thank you very much for using Kamenoi Arima Hotel. We are very happy that you enjoyed your stay at our hotel. We will continue to work hard to improve our services and provide customers with a comfortable stay. Kamenoi Hotel Arima Front