Manila Grand Opera Hotel Reviews

Response from Property: Good day! It sounds like you had a generally positive experience at the hotel, with good value for your money, accommodating staff, and satisfactory amenities. We are delighted that you appreciate our hotel considering it's affordability and the positive aspects you highlighted. It matters to us your good feedback. Thank you and we are hoping to see you and serve you again.

Response from Property: Good day! It was nice to know that you had a memorable celebration for your son's birthday despite the room needing some updates, you still enjoyed your stay overall especially with the great location, tasty breakfast and friendly staff. Rest assured that the renovation of the rooms are currently on going so we hope to see you again when all of our rooms are newly renovated. Thank you

Response from Property: Thank you so much for your positive feedback regarding our service! We are delighted to hear that you had a great experience during your stay with us.Providing excellent service is a top priority for us, and we are pleased that our team members contributed to making your stay enjoyable. Your kind words are truly appreciated and will motivate us to continue delivering exceptional hospitality to all our guests.We look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your experience next time, please do not hesitate to reach out.Thank you once again for choosing our hotel. We can't wait to see you again soon!

Response from Property: Good day! It's great that you're enjoying the spaciousness of the room during your trip! As for the outdated TV sets, we will mention it to the management as constructive feedback for future improvements. Overall, it sounds like you're having a wonderful stay despite this minor inconvenience. Thank you and we hope to see you again.

Response from Property: Hi Viray! Thank you for your honest feedback. We're sorry to hear that your stay was just average. We strive to provide exceptional experiences for all our guests, and its seems we fell short during your stay.Your comments are important to us, and we'd love to know more about how we can improve. Please feel free to reach out to us directly with any specific suggestions or concerns. We hope to have another opportunity to serve you and exceeds your expectaions

Response from Property: Thank you so much for your fantastic review! We're thrilled to hear that you had such a wonderful experience with us. We're dedicated to providing top-notch service and making sure our guests feel welcome and cared for during their stay. We appreciate your recommendation and can't wait to welcome you back again soon!

Response from Property: Thank you for sharing your experience! It's great to hear that you found the staff approachable and enjoyed the punctuality at breakfast. We apologize for any inconvenience regarding the size of the slippers. Your feedback is valuable, and we'll take it into consideration for future improvements. We hope to welcome you back soon!

Response from Property: We are sorry for the inconvenience that it may cause you for the basic complimentary. Also, the foul odor near the pool area is definitely not ideal. Rest assured that the management will see through your review as constructive feedback for improvements. On a brighter note, it's great that you found the room and room service to be good overall. Providing this feedback to the hotel can help us address this issues. Thank you

Response from Property: That's wonderful to hear! Helpful and accommodating hotel staff can truly enhance a stay, and having a safe and accessible location with easy access to public transport makes exploring your destination much more convenient. Thank you and we hope to see you again!