Quanzhou West Lake Hotel Apartment Reviews

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

The hotel is located next to West Lake Park, with great scenery and convenient travel! This stay is very satisfying. The front desk staff has a very good service attitude and is attentive and considerate. Considering that the elderly are not suitable for drinking milk tea and sweets, they carefully arranged tea👍

Environment: Opposite is West Lake Park, the air is fresh and quiet. Suitable for travel and relaxation. You can make an appoin**ent with Xiaobai on WeChat, and it is very convenient to go to the Bell Tower and West Street. Originally, I planned to book two nights, but when I booked in April, I could only book one night, and it was full. After checking in, I asked if I could stay longer. Fortunately, there was a room. The next morning, at around six o'clock, I went to West Lake Park for a jog. The waitresses were very nice, and they greeted me every time they met. The staff at the door also took the initiative to help with the suitcases. As soon as I sat down in the lobby, the lady immediately handed me warm tea, and the service was considerate. It was the washbasin in the room, the water splashed out easily, and it was easy to wet clothes. I hope it can be improved. This time, I was introduced by a friend to stay, and the experience was very good. I will introduce my friends to try it. You can also see a corner of West Lake in the room, which is good.

On the second day in Quanzhou, I chose the West Lake Hotel. The room was clean and spacious, and I could see the West Lake. I booked a car rental at the West Lake branch of eHi. I wanted to pick up the car on foot, but the eHi staff drove it to the hotel. It was very convenient. It is very convenient to drive from here to nearby attractions such as Wulin. I just couldn't find any restaurants near the hotel. The breakfast in the hotel was good, the service attitude was good, and the overall stay was comfortable and cost-effective.

Checked in at 4pm. The bathroom was super smelly. The hotel faces the hospital. The air conditioner was super noisy. The staff's attitude was not good. Don't book this hotel.

A hotel recommended by a friend. I stayed with my parents for three days. The environment is good. The service is very good. I will choose to stay here next time I have time in Quanzhou. ❤️

What is this girl's job? She never took the initiative to serve me. When I asked her questions, she avoided my eyes. The hotel is in a good location, the rooms are good, and the small white car is also very convenient.

There was a small problem when booking another hotel, Ctrip immediately solved it and coordinated to West Lake Hotel. After checking in, it was a complete surprise. The room was clean and tidy, the front desk staff was also very enthusiastic, and the floor cleaning service was also very thoughtful. I highly recommend the beef noodles for breakfast, which are genuine and worth the price. You must try it.

What I am most satisfied with during this trip to Quanzhou is the hotel's service attitude. It is very good and enthusiastic. The receptionist is very nice. The room aunt is really great. The hygiene is very careful and clean. The front desk can be said to be responsive. I am very satisfied with the room I arranged. I also received souvenirs when I checked out. I really like it. In addition, the little robot sent me items 7 times during my two-day stay. It really worked hard. "The strongest worker" Good environment, clean and bright room, convenient parking If I have the opportunity to come to Quanzhou, I will choose to stay here. Satisfied

Good Hotel environment is good. It is quieter and cleaner than the area near West Street. There are white cars parked by the wave of the hotel around the hotel. It is very convenient to go to the scenic spots. High cost performance. Recommended to stay. I am picky about hotels. The parking environment is good for parents who drive by themselves.