Holiday Inn Express Yangzhou Slender West Lake (Wenchangge) Reviews

Response from Property: Dear guest, thank you very much for taking the time to write such a wonderful review and giving us a full score despite your busy schedule. We are delighted that you were satisfied with our hotel's location and high-quality customer service. We will also inform the catering depar**ent of your suggestions for breakfast and make necessary adjus**ents. Once again, thank you for staying with us, and we look forward to providing you with an even better experience during your future stays.Alice WangHotel General Manager

Response from Property: Dear guest, thank you for choosing to stay with us and taking the time out of your busy schedule to share your stay experience. We are glad that you are satisfied with our hotel's location. However, after years of use, some facilities may have aged, but we will continue to strengthen daily maintenance and upkeep of equipment and facilities. Of course, we also have plans for regular replacement, so please rest assured. Currently, there is no small refrigerator in the guest rooms. If you need one, please feel free to contact our front desk and we will do our best to assist you. We look forward to your next visit to our hotel. Wishing you a pleasant day. Sincerely, Alice Wang General Manager

Response from Property: Dear guest, thank you for staying with us and sharing this valuable review. The hotel is located in the center of Yangzhou, adjacent to famous tourist attractions such as Slender West Lake, Ge Garden, Dongguan Street, Baogai Memorial Hall, and Xianhe Temple. The surrounding amenities are complete, and transportation is convenient, which saves you valuable time during your travels. Currently, our rooms do not have a mini-fridge. If you have any needs, please contact the hotel front desk, and we will solve the problem for you. At the same time, we will take your feedback as a reference for future improvements. We look forward to welcoming you back again.Sincerely,IHG Social Listening Team

Response from Property: Dear Guest:Thank you for staying at our hotel and taking your valuable time to share your stay with us. We are glad to see that you are satisfied with our hotel location, clean and tidy hygiene and room facilities. Meanwhile, regarding the problem you mentioned about the breakfast, we will feedback to the hotel's food and beverage depar**ent for improvement. During your stay, if you have any questions or needs, please feel free to contact our front desk and we will try our best to help. We look forward to seeing you again. Have a wonderful day! Sincerely, Alice Wang General Manager

Response from Property: Dear Guest, Thank you for your candid review. We apologize for the fact that the hotel room facilities have not met your ideal expectations! In the future, we will speed up the pace of facility maintenance and updating to bring our guests more stylish, modern and exquisite facilities. In addition, if you feel that the room temperature is not comfortable, you can directly reflect to our hotel duty manager, so that we can try our best to improve. We look forward to welcoming you back to our hotel, have a good day! Sincerely,Alice Wang General Manager

Response from Property: Dear Guest，Thank you for taking the time to share your honest review with us. We are pleased that our hotel's location, delicious breakfast and hygienic environment pleased you. We apologize for the attitude of the front desk staff during your stay. Your feedback is vital for us to continue to improve our services. We hope you will consider staying at our hotel again when you visit Yangzhou again!Sincerely,Alice Wang General Manager

Response from Property: Dear Guest, Thank you for sharing your stay with us in your busy schedule. We are happy to hear that you had a great time with us and enjoyed our convenient location and clean and tidy sanitary environment. We want our customers to feel more relaxed whether they are working or traveling. We hope you will visit us again.SincerelyAlice Wang, Hotel General Manager

Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us. I will certainly share your kind comments with our staff, particularly the staff you have mentioned by name. We certainly look forward to seeing you again and hopefully sooner rather than later! Sincerely,IHG Social Listening Team

Response from Property: Dear guest, Thank you very much for the comments you shared. We are delighted to know that our hotel's location made your trip easy.Your feedback regarding the Hotel internal environment will be shared to our management team so that we can make necessary actions. Hope you can choose to stay with us again. Sincerely, Alice Wang General Manager

Response from Property: Dear guest, thank you very much for staying at Holiday Inn Express Yangzhou Slender West Lake (Wenchang Pavilion). Xiaozhi is very excited to receive your recognition. We will uphold the friendly, reliable, caring and comprehensive service concept, keep our original aspirations in mind, forge ahead and strive to do our best. We also hope that our colleagues' warm and caring service will add a touch of color to your journey. When you are away from home, the hygiene of the accommodation environment is particularly important. Xiaozhi's cleaning team cleans carefully every day without missing any details, whether it is the corner of the lobby or every linen in the guest room, to bring you a clean and refreshing accommodation environment. The hotel is located in the urban area of ​​​​Yangzhou, with complete living facilities around it. It is adjacent to famous tourist attractions such as Slender West Lake, Geyuan, Dongguan Street, Eight Monsters Memorial Hall, and Xianhe Temple. There is also free parking for guests to use. It is a wise choice for you to visit Yangzhou. Because I met you who like Xiaozhi, Xiaozhi is willing to become a better self. Looking forward to treating you in the future. I wish you and your family happiness. Alice Wang Hotel General Manager

Response from Property: Dear guest, thank you very much for staying at our hotel during your trip to Yangzhou. The superior geographical location is one of the major advantages of our hotel! The hotel is located in the center of Yangzhou City, adjacent to tourist attractions such as Slender West Lake, Ge Garden, Dongguan Street, Eight Eccentrics Memorial Hall, and Xianhe Temple. The ancient canal is within easy reach. It is also very convenient to taste Yangzhou morning tea. Fuchun (Lvyang Village Branch) is across the road to the left of the hotel's main entrance, and Yechun Main Branch is across the road to the right, which is very convenient. Welcome to visit again and wish you a pleasant journey! Alice Wang Hotel General Manager

Response from Property: Dear guests, this small gift expresses our sincere welcome and gratitude to you. We hope that our warm and thoughtful service will add a touch of color to your journey. The hotel is located in the urban area of ​​Yangzhou, with complete living facilities and convenient transportation. It is adjacent to tourist attractions such as Slender West Lake, Geyuan Garden, Dongguan Street, Eight Eccentrics Memorial Hall, and Xianhe Temple. You can easily visit famous attractions and popular food stores on foot. You will not feel tired at all while enjoying the food along the way. We look forward to welcoming you to stay again. I wish you a pleasant journey and all your wishes come true! Alice Wang, General Manager of the Hotel

Response from Property: Dear guest, thank you for staying at Holiday Inn Express Yangzhou Wenchang Pavilion and for giving us high praise for our location and service. At the same time, thank you for your attention to the cleaning of the hotel rooms and your valuable feedback. Room cleaning service is an important part of creating a hotel that guests love. In the future, we will continue to strengthen the professional training and management of cleaning staff to provide every guest with a cleaner and fresher accommodation environment. We look forward to your next visit with enthusiasm. Wish you a pleasant journey! Alice Wang Hotel General Manager

Response from Property: Dear guest, first of all, Xiaozhi thanks you for staying with us and for your affirmation of our service. Regarding mosquitoes, although the hotel has regular disinfection, the number of mosquitoes has gradually increased with the hot weather. We are very sorry that this has brought a bad experience to the children. In the future, we will also strengthen the disinfection of mosquitoes in the guest rooms and strive to provide a clean and comfortable accommodation environment for the majority of guests. During your stay, if you have any questions, please contact the hotel front desk and we will do our best to solve or improve them for you. Thank you again for your valuable comments and look forward to bringing you a more perfect stay experience next time. I wish you and your family a happy stay! Alice Wang Hotel General Manager