"Building 18 is fully equipped and very well-maintained. The room itself is spacious, and the minibar is well-stocked and spotless. Although the balcony faces a road, the soundproofing is excellent, so you barely hear any noise. The breakfast offers a wide selection, and Quyuan Teahouse truly lives up to its reputation. The hotel's public areas are elegant and serene, and a small gate leads directly to Xu Garden at Slender West Lake, which is incredibly convenient. The service is warm, attentive, and prompt. I'd likely choose to stay here again next time. 👍"

"All the staff at this hotel are incredibly welcoming. The bellman on the first floor helped me with my luggage and even offered an umbrella when it was raining. The room was spotless and very tidy. The front desk staff were also very friendly and always ready to help with any issues. The hotel breakfast was absolutely delicious 😋, I especially loved the plain noodles. I'll definitely stay here again if I get the chance. This is the best hotel I've ever stayed in!"

"The hotel's location is excellent, just a stone's throw away from Dongguan Street and Dongguan Ferry. The facilities are relatively new, making it a great value-for-money option. More importantly, the hotel staff, from the lobby manager to the front desk receptionists and even the doorman, are all incredibly polite. Their recommendations for restaurants and tourist attractions were spot on, with no duds. So, I'd give the hotel itself 4 stars, and an extra star for the amazing service, making it a total of 5 stars."

"When I took my child to Yangzhou, I initially booked a family room, but it didn't specify that it had a sofa bed. We then realized it was completely unsuitable for sleeping. My first attempt to communicate with the front desk was met with a very unhelpful male staff member. However, after contacting Trip.com customer service, Manager Gao from the hotel quickly stepped in. Within 10 minutes, he helped us switch to a different room type and even prepared a gift for my child. He also promptly contacted his colleagues to update the details of the family room type, changing the description from 'single bed' to 'sofa bed'. This shows great responsibility, not only to us but also to future guests (as we usually avoid sofa beds when booking family rooms). A big thank you again to Manager Gao; he is both capable and efficient. Our trip to Yangzhou ended perfectly."

"Overall, the hotel is okay, but the service definitely falls short. As a Michelin one-star restaurant, Shang Palace should ensure that at least one server is within the guest's line of sight and easily callable. Restaurants in Shanghai with a similar per-person cost to a Michelin one-star offer far superior service to Shang Palace. In comparable restaurants, there's always at least one staff member nearby, and some even lower-priced establishments manage this. My side plates were never changed during the meal (even when nearly full), and dirty dishes were left untouched unless I specifically called a waiter (and even then, only some were cleared). In Shanghai, restaurants of the same caliber and price point would clear plates without being asked, why would I need to call someone? Honestly, if the staff were more attentive with changing plates and clearing dishes, I wouldn't have to call them over. I hope the hotel addresses this. I believe these are basic expectations for a Michelin one-star restaurant and those in a similar price bracket (or higher). I'm not nitpicking; just come to Shanghai and experience it for yourself. However, the food was delicious. The stir-fried shredded eel (like soft-shelled turtle) in the couple's set menu was particularly good. The front desk staff also gave off a vibe of wanting to go home. The chef at breakfast, who was making fried eggs, was incredibly slow for two days in a row (not sure if it was the same person). They insisted on finishing whatever they were doing before making my eggs, and even then, my sunny-side-up eggs were overcooked. The cleaning staff came to clean my room while I was at breakfast. Shouldn't they wait until after breakfast hours? I hadn't put away any of my belongings. I can only hope that Shangri-La staff wouldn't steal my skincare products 😔, and the room wasn't even cleaned properly... what was the rush? I've stayed at several Shangri-La properties, and this one is the worst experience so far. That said, it's not terrible, and I still recommend it. I just hope the hotel improves!"

"When visiting Yangzhou, I stayed at the Junting Hotel. The hotel's location is excellent, very close to Slender West Lake, and it's also very convenient to walk to Caiyi Street and Dongguan Street. Room Facilities: The hotel lobby is spacious and grand, equipped with a dedicated tea break and lounge area. The coffee, in particular, is of good quality. The small welcome gift, a very cute little ring, was a nice touch. The room was clean and tidy, with comprehensive facilities, and the smart home features were very convenient. Breakfast: The restaurant is located on the 11th floor. The floor-to-ceiling design is also very nice, and there's a large outdoor terrace outside, offering panoramic views of Yangzhou. The variety of dishes is quite extensive, with both Chinese and Western options, and the Yangzhou-style dim sum was excellent."

"The room's cleanliness exceeded expectations; there wasn't a single dirty spot. The bedding was soft and skin-friendly, and they even provided both soft and firm pillows, ensuring a great night's sleep. The bathroom had a separate wet and dry area, and the water pressure was stable with a full set of toiletries. The TV supported screen mirroring, and the charging outlets were well-distributed. There was also a small sofa by the window, perfect for relaxing and watching the street view at night. The soundproofing was excellent; even though it faced the street, I couldn't hear any noise. Overall, it was simple, clean, and incredibly relaxing and comfortable to stay in."

"This is a new hotel. The front desk service was good, and I received a small gift upon check-in. It's very close to the scenic area; it takes about 10 minutes to reach Slender West Lake by shared e-bike. The hotel is also quite quiet, and there are drinks in the room's mini-fridge. There's even a gym on the same floor. The parking lot is outside the hotel, not a dedicated hotel lot, and spaces are limited, so I expect it might be full during holidays."

"This is our second time staying here, and the service attitude is exceptional. It's very convenient for traveling with seniors and children. The courtyard environment is lovely, and the pet park is really fun."