Hotels in Xi'an

"The hotel is situated in a very convenient position next to metro station. The room is nice and spacious. The hotel is very clean and the staff are very nice and efficient. Though they do not speak English. Free water bottles on every floors. The hotel also provide free toothbrush and toothpaste, comb and slippers. Free laundry and dryer with washing liquid but no fabric conditioner. I felt a bit disappointed by afternoon tea. It was only tea and coffee, waffle, tomatoes, cucumber and a few biscuit. Not so good at all. For breakfast there were not many choices for western food. I thinks it was catered for South East Asia customer. Two or three choices for fruits"

"Dear Property Owner I am writing to convey my gratitude for the excellent customer service I experienced when I checked in to your hotel on 13 Nov 2025. I was glad to encounter one of your employees (refer photo) who took the extra mile in rectifying my booking issues. She calmly gave her honest opinions and assisted me all way through until I comfortably checked in my room. Despite language barrier she showed her sincerity and patience in every interaction thus turning it to a positive experience. I would a l s o like to c o m m e n t o n a very helpful cleaning lady by the name of fang fang (see photo) who took teh exra mile to show me the laundry room and taught me patiently how to operate the washer. She also told m e to approach her anytime should I need any assistance with regards to housekeeping matters. Their commitment to providing outstanding service is commendable. I would like to say thank you to all the staff and my gratitude to both of them for their hard work. Best Regards Z  Singapore"

"The young lady at the front desk was very attentive and provided excellent service. She gave us a welcome gift and drinks, and even stored our luggage for us after check-out. The hotel's afternoon tea was great, and the breakfast had a wide variety of options. I want to praise that thoughtful young lady at the front desk again; her service was truly exceptional. She was always happy to help with any requests and even reminded us about the complimentary evening milk and porridge, and brought us fruit. It was a wonderful stay, and I'll definitely come back again. Highly recommended!"

"What a delightful little hidden gem in the alleys of Xi'an! The hotel might be small, but it's packed with clever touches. The lobby's bold color-block design and Instagrammable spots are perfect for snapping photos until your phone dies! It's just a few steps from the subway and right next to a shopping district, making it super convenient for going out, dining, and getting around. You can even walk to popular downtown attractions in just a few minutes. Although the rooms aren't huge, they're spotlessly clean, and the bedding and bathroom amenities are pristine. Plus, there are plenty of dining and entertainment options nearby, which is a blessing for anyone who loves convenience. The front desk even gave us a souvenir when we checked out – the experience was absolutely divine! Staying here on our trip was incredibly refreshing."

"This is the best hotel I've ever stayed at in terms of service. The room was well-equipped, clean, and the bedding was spotless. The mattress was incredibly comfortable, and I slept wonderfully. They even extended my check-out time. The hotel is located in the heart of Xi'an, offering excellent value for money, and it's convenient for getting anywhere. Plus, they offer luggage storage, which is a huge bonus!"

"Amazing location and kind host ! Room is clean and comfortable. Location is amazing just 5 minutes from metro and in the market so endless food to try. It is located in a backstreet but it was not hard to find as I saw in some comments, it is very safe and smiling neighbors. The host kindly showed me where to do my laundry and offered daily cleaning if needed. Very available by text for any question. Thank you and wish you the best !"

"This hotel boasts an unbeatable location, just a one-minute walk from the city's iconic Bell Tower. It's seamlessly connected to a large shopping mall and surrounded by a vibrant commercial area, making it incredibly convenient for shopping, leisure, and enjoying local cuisine. Transportation is also a breeze, with subway and bus stations practically at its doorstep, allowing for easy access to tourist attractions and effortless city exploration. The service team demonstrated exceptional professionalism. From check-in to check-out, every staff member maintained a friendly and welcoming smile, responding to requests swiftly and efficiently. Room service was also prompt and attentive, making guests feel truly at home. The rooms themselves are spacious, bright, and well-laid out, with all necessary amenities."

"The stay experience at the Elegant Hotel in Xi’an’s Bell Tower was flawless. The location was exceptional, easily accessible by foot to the Bell Tower and the city walls. “The core attractions were within reach, and the free parking lot was a pleasant surprise within the commercial area.” The hotel exudes Tang Dynasty elegance, with elements of the Tang Dynasty intertwined with non-heritage decorations. From the observation terrace, one can enjoy a panoramic view of the ancient city. The rooms are clean and well-maintained. The bedding is soft and comfortable, and the free Hanfu experience and non-heritage printing are highly ceremonial. The staff were warm, attentive, and responsive, making the entire stay comfortable from check-in to check-out. It offers an excellent balance between convenience and quality, making it an ideal place to explore Xi’an. I would definitely choose this place again for my next visit."

"1. The hygiene wasn't great. There were large red stains on the bathroom mirror (not sure if it was blood or something else), the toilet seat and the area around the flush button were very dirty, and there were also stains on the bedside table. 2. I'd suggest putting some small drinks and snacks in the mini-fridge for guests to enjoy, especially since this is a four-star hotel. (The two other four-star hotels I've stayed at before had complimentary drinks in the fridge.) 3. Finally, I have to commend the lady at the front desk on the first floor. Her service attitude was excellent, she was very pleasant, and she even gave me a small gift when I checked out – she was wonderful! Overall, if they put more effort into cleaning and really focused on room hygiene, it would be much better! After all, that's the most important part of a hotel."

"Location: Very close to the Bell Tower. The airport shuttle drops you off right at the hotel entrance. Amenities: The breakfast buffet exceeded expectations, with both Western and Chinese options. Everything was fresh and delicious! I even saw some foreign tourists enjoying a plate of baozi, haha. Service: The front desk staff was very responsive to all requests and provided helpful travel information."