5-Star Hotels in Xi'an

I came for a staycation the night before school started, and I was torn between the InterContinental Economic Development Zone and the InterContinental High-tech Zone. Since I hadn't been to the High-tech Zone one, I decided to give it a try. The hotel opened in 2019 and was renovated in 2023. It's located next to Yanping Gate, with plenty of good food nearby, though it's a bit far from tourist attractions. As a Platinum Ambassador, I was pre-upgraded via email to an open-plan suite, but due to a cleanliness issue, I was moved to a one-bedroom suite. The room featured Byredo BLANCHE toiletries and a Dyson hairdryer. It's worth mentioning that the bathrobes in the room were unique and very comfortable to wear. The overall decor of the room was dominated by dark-toned stone, a classic InterContinental style. The biggest highlight of the one-bedroom suite was a huge circular bathtub, about a meter in diameter, which was incredibly comfortable for soaking. This bathtub might just be the best in Xi'an. Before checking in, I had heard that the hotel's F&B was excellent, and my experience confirmed it. The lounge's afternoon tea was decent, though it did include carbs like Liangpi or Liangmian (cold noodles), which is very Xi'an. However, the happy hour was fantastic, with about 7-8 hot dishes, many cold dishes, and a wide selection of drinks. A bartender from the lobby bar even came specifically to mix drinks during happy hour. The overall quality of the lounge could rival the Ritz-Carlton Xi'an. The breakfast selection was even more outstanding, with freshly made Roujiamo (meat burgers), Cheong Fun, and beef noodles, all tasting delicious and full of local flavor. And because it's in the High-tech Zone, there were fewer children in the lounge, making the overall experience much better than Marriott's lounges. The service is another aspect of this hotel that deserves high praise. It's truly surprising that a hotel in Xi'an, which is often considered a service 'lowland,' can provide service standards comparable to luxury brands. All the staff were very enthusiastic, professional, and attentive. At breakfast, all staff members would kindly greet you, and because the breakfast area is quite large, they would also help you get some food. Regarding service, I must specifically commend Fiona & Rita from the lounge, and the duty manager Jennifer. Due to staying up late watching the US Open, I only got a quick glimpse of the fitness facilities. The changing rooms had plunge pools, and the pool water temperature was moderate, though the length was a bit short. It meets standard five-star expectations. Overall, the hotel industry in Xi'an is very competitive, with the W Hotel flagship, the Hualuxe and Westin near the Big Wild Goose Pagoda, two JW and InterContinental hotels in the High-tech Zone and north of the city, and two Grand Hyatts and one Hyatt Regency already open, with Park Hyatt also on the horizon. The name InterContinental High-tech Zone might easily be overlooked among these, but among all the hotels I've stayed at in Xi'an, this one definitely ranks in the top three.

I highly recommend MEILIE LING Homestay. It's fully equipped with excellent facilities and the service is incredibly thoughtful and attentive. The location is very convenient for getting around, making sightseeing a breeze. The decor is absolutely stunning with a great aesthetic, offering plenty of picturesque spots perfect for taking amazing photos.

Booked a family room, which was very spacious and well-equipped. The hotel has excellent play facilities, and my kids had a fantastic time. There's a cotton candy machine in the lobby where the children can make their own cotton candy. The front desk service was also great, especially Diego, who was very enthusiastic. Consistent with Ascott's usual high service standards.

I was very satisfied with my stay this time. The hotel used to be the old Tang Hua Hotel, and the courtyard has pavilions and ancient trees. Strolling by the lake in the evening was especially comfortable. The location is also convenient; the Big Wild Goose Pagoda is just a short walk away, making it easy to return at night. David handled everything smoothly from check-in to check-out, answering all my questions. Jasmine recommended breakfast stalls and nearby small shops that suited my taste, and she reminded me to go during off-peak hours, which saved me a lot of hassle. I'll definitely stay here again next time I visit.

The hotel environment is really great, with lots of greenery and trees everywhere, making for a very comfortable stay. This time I stayed for quite a while, and the butler was wonderfully attentive throughout my stay, always responding promptly to any requests and handling them with incredible patience. They even helped me find something I accidentally left behind right away, which was a huge relief when traveling with kids. This is definitely a family-friendly hotel, and choosing a package for a long stay offers great value for money. The only minor suggestion is that the restaurant food was a bit bland, so we opted to eat out for a few days. However, the overall experience was still very good, and I would definitely consider this hotel again for our next family trip.

I only stayed at this hotel for one night. The hotel is in a very strategic and convenient location, and the check-in process was smooth and quick. The receptionist was also friendly and welcoming. However, I had two disappointing experiences during my stay. 1. The room was initially different from what I booked When I first entered my room, I noticed that it did not appear to match the room I had booked through Trip.com. The layout was different, including the location of the bathtub, and the room also seemed smaller than the one shown in the photos and videos on the booking platform. I am not sure whether the room was actually the same room category or whether I was given a different type of room by mistake. I later mentioned this to the staff at the Club Lounge. They were very helpful and immediately assisted me in changing to another room that matched the photos and videos shown in my Trip.com booking. I really appreciated their quick response and assistance. However, I was still left wondering whether the first room was given to me by mistake or whether there was some other misunderstanding. 2. The swimming pool cap policy was confusing The second experience was regarding the swimming pool. When my husband and our 2-year-old child wanted to swim, the pool staff told us that swimming caps were mandatory. Since we did not bring any, we immediately went to the pool reception desk to purchase one. At first, I only intended to buy one for my husband, but the staff told us that we had to purchase two caps, including one for our child. However, my husband noticed a sign at the pool reception desk clearly stating that swimming caps were mandatory for guests aged 3 and above. We explained that our child was only 2 years old, but the staff still insisted that our child had to wear a swimming cap, so we ended up purchasing two. After we finished swimming, I passed by the reception desk again and personally checked the sign. It clearly stated that the swimming cap requirement applied to children aged 3 and above. My child is only 2 years old, and during the time in the pool, he was simply sitting/soaking in the water while being held by his father. I initially had no problem purchasing the cap because I was happy to follow the hotel’s rules. However, after seeing the actual policy on the sign, I couldn’t help but wonder why the staff insisted on making us purchase one for a 2-year-old without first asking about his age. If the intention is for swimming caps to be mandatory for all ages, then perhaps the wording on the sign should simply be changed to reflect that rule. 😃 Otherwise, the current situation is quite confusing and, honestly, a little ironic. When checking out, I mentioned this issue to the receptionist. She apologized and kindly gave me a small Xi’an refrigerator magnet as a gesture. Thank you — I genuinely appreciated it. Overall, the hotel has a great location, and some of the staff were very helpful and friendly. Unfortunately, these experiences left me somewhat disappointed with my stay. I hope the hotel can clarify these policies and improve communication between staff members in the future. Thank you.

The service was excellent; staff greeted us proactively every time. Breakfast was plentiful, offering both Spanish delicacies and local Xi'an specialties. We paid extra to upgrade to an executive room, and the afternoon tea was substantial. The executive breakfast, which allows à la carte ordering, is highly recommended. The hotel's location is fantastic, close to major attractions and with convenient transportation.

This stay was truly amazing, five stars for sure! The public areas are elegantly decorated and perfect for photos, with no clutter or strange odors. Even the corners were meticulously cleaned, making everything feel fresh and comfortable. The facilities are comprehensive and well-maintained, operating smoothly and reliably, making them convenient and reassuring to use. YOYO, one of the staff members, explained the packages in detail (no hard selling at all) and had a gentle, patient attitude. The cleaning staff were meticulous and dedicated, always keeping the environment neat and orderly. From hygiene details and facility upkeep to the service experience, everything exceeded expectations. The atmosphere was warm and comfortable, making us feel completely at ease. You can feel the careful attention to detail everywhere – high standards of cleanliness, complete and undamaged facilities, and warm, thoughtful service. The overall experience was fantastic and definitely worth choosing again. Highly recommended!

The room was incredibly comfortable, spacious, bright, and impeccably clean. The AC was super cold! We always bring our own toiletries and hairdryer, which is convenient. The service was warm and attentive! The facilities were excellent, and the location was incredibly convenient. The Line 4 subway station is right outside, making it easy to get anywhere, especially to the high-speed train station. Just across the street is the ancient city wall, and the view is fantastic 👍. When in Xi'an, absolutely do NOT eat at restaurants in tourist attractions. I repeat: do NOT eat at attractions, do NOT eat at attractions, do NOT eat at attractions!!! I highly recommend 'Old Li Family Biangbiang Noodles,' a chain restaurant that has been operating in Xi'an for decades! If you see a Terracotta Warrior statue at the entrance, you know it's the authentic one! It's so genuinely good! This is important, so I'll say it three times: it's so delicious 😋! So delicious 😋! So delicious 😋! When visiting the Terracotta Army, be sure to bring a sun umbrella! Students can get half-price admission by showing their student ID. Booking tickets for the Xi'an History Museum 3-4 days in advance is really difficult, as they sell out fast. As for the Bell Tower and Drum Tower, don't bother going up – you know what I mean! For the Grand Tang Everbright City, arrive around 5 PM, as it's too hot during the day 🥵! You can stay and enjoy it until 2 AM! You can rent traditional costumes for photos; there are tons of costume shops both inside and outside the attraction, so just pick one you like.

To catch an early flight, I once again chose the Xi'an Airport Grand Hotel. This time, I discovered another shortcut: take the elevator (not the escalator) from the Airport Exit of Metro Line 14, heading towards the airport departure hall, up to the third floor, and the hotel is directly opposite. It's incredibly convenient, a real blessing for those with early morning or late-night flights. However, I did notice a small drawback this time: breakfast at 6 AM couldn't be served even a minute early, and even at 6:15 AM, items like fruit and vegetables weren't fully set out yet. For those catching the earliest flights, it's a minor disappointment.