Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 15, 2026
Guest UserI've stayed here several times now. The rooms are very spacious, the location is super convenient, and the surrounding area is great. The service is excellent, and the rooms are well-equipped with everything you need like a washing machine and kitchenware. It's especially perfect for staying with friends or family.
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Price per night from:PLN 218
Posted on Jun 4, 2026|Junior Suite
Anonymous User
My only requirement for a hotel is peace and quiet. That's why, even though I was visiting Xi'an, I specifically booked this place. Plus, as an IHG Platinum member, I try to stick with the brand. The reason for choosing this hotel was simple: it looked relatively quiet, and they had suites available. Logically, for just my wife and me, such a large room wasn't necessary, but I thought fewer neighbors might mean more quiet.
The first night, however, had a bit of a hitch. I'm not sure if it was the air conditioning unit upstairs or some other machinery, but every twenty minutes or so, there would be a very loud bang, which meant I barely slept all night. Honestly, for such a nice room, this issue was quite unexpected. At 5 AM, I couldn't take it anymore and had to call the front desk. They handled it promptly, quickly moving me to the seventh floor; my original room was on the eighteenth floor.
The seventh-floor suite was also much quieter. Although the curtains were a bit old, with several small holes, making them less effective at blocking out light than those on the eighteenth floor, and the partition between the living room and bedroom was transparent (which compromises sound insulation and light blocking), the overall living experience was actually more comfortable. The rooms downstairs have gaming consoles and kitchens, while the rooms upstairs feel more like private meeting spaces – each with its own distinct features. At least after moving to the seventh floor, I didn't hear that inexplicable loud noise anymore. Of course, being closer to the gym, I occasionally heard some equipment training sounds, but it was a vast improvement compared to the first night, and my sleep quality significantly improved on the second day.
Just a small suggestion for the hotel: the coffee machine in the room and the provided capsules didn't seem to be compatible, so I didn't end up using it. But this is a minor issue and didn't affect the overall experience.
This stay also made me ponder whether I should continue to spend more on suites just for the sake of quiet in the future. Theoretically, suites should have fewer neighbors, but in reality, suite floors might also attract more families traveling together, so it's not necessarily quieter. Overall, however, I was quite satisfied with this stay. Especially the hotel staff's service attitude was excellent, and their response time when issues arose was very quick.
If I visit Xi'an again, I'd very likely choose to stay here. For friends traveling, this hotel is indeed a bit further from the main attractions, but for me, getting a good rest is more important than saving an extra ten or twenty minutes of travel time.
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Price per night from:PLN 333
Posted on Jul 30, 2026|Wonderful Double
Guest User
Five-star recommendation for W Hotel Xi'an! Our family of three, traveling with a child, had an overall stay experience that exceeded our expectations. The room was spacious and clean, with a unique design that made it comfortable and not cramped. The service throughout our stay was exceptionally thoughtful; the staff were gentle, responded promptly to requests, and were very patient with our child. A special shout-out to the breakfast buffet – the variety was immense, with both Chinese and Western options, plus authentic Shaanxi local snacks. The freshly made biangbiang noodles tasted incredibly authentic, ensuring both adults and kids found something they loved. The location is convenient for getting around, and the ambiance is fantastic. We were extremely satisfied with our accommodation this trip and will prioritize choosing W Hotel Xi'an again on our next visit!
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Price per night from:PLN 734
Posted on Jul 26, 2026|Guestroom - 2 Beds
Guest UserThis hotel was the most pleasant surprise of our trip to Xi'an! We stayed in two other good hotels before this, but Ling Hotel was definitely the most delightful.
The hotel is located north of the old city and is a bit hidden, but taking the direct elevator to the 16th-floor lobby for check-in was an absolute revelation. The public areas are wonderfully designed, with great attention to detail and a high-quality feel!
The room details were also excellent. The sofa was very comfortable, and the TV was large, though the lighting was a bit dim. The LE LABO toiletries and Dyson hairdryer were definite bonuses.
But the biggest surprise was the hotel's rooftop observation deck and swimming pool. The observation deck offers a complete view of the Drum Tower and the central axis, and the pool view is also perfect, especially at night when it's lit up!
The most, most, MOST delightful thing was the small gift we received at check-out. They specially carved a small seal for my child! Even though we only stayed for one day, they managed to craft such an exquisite seal. This gift was truly thoughtful. Thank you to all the hotel staff! Thank you for your considerate service!
My only minor suggestion is that the breakfast and late-night snack options could be improved.
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Price per night from:PLN 446
Posted on Jun 21, 2026
XingkongyikexingThe biggest surprise of this trip was meeting Jiajia. Her service was warm and thoughtful, and her responses were quick. She helped us coordinate our room and arranged dog-walking routes, which made everything so stress-free. Our child had an absolute blast; the craft activities were different every day, the indoor playground was clean, and the outdoor playground was spacious. The hot spring play area had slides and water features that kept them entertained for ages! Being able to bring our pet meant no one in the family was left out. Next time we visit, we'll definitely look for Jiajia again!
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Price per night from:PLN 359
Posted on Apr 8, 2026|Cozy Queen Room
Guest UserI have to give this hotel a perfect score! The location is incredibly convenient for getting around and shopping. The front desk staff were warm and attentive, and check-in and check-out were very efficient. The room was clean and tidy, the bedding was soft and comfortable, and the soundproofing was excellent, ensuring a very peaceful sleep. The breakfast had a wide variety of fresh options. Overall, the experience was fantastic, and I'll definitely choose to stay here again next time I'm in the area. Highly recommend!
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Price per night from:PLN 156
Posted on Jun 30, 2026
Guest User
Arrived in Xi'an, and a light rain brought a welcome calm to the sweltering heat.
The hotel staff were incredibly friendly, especially the ones at the entrance. When a car arrived, they'd help guests load large luggage into the trunk and even open the car door. Everything was handled with such thoughtful detail.
As for the hotel's environment, it's simply beyond words. The serene garden right before your eyes offers a peaceful retreat amidst the bustling city. Its central location makes getting anywhere a breeze... And after a soak in the tub with those wonderfully fragrant toiletries, you're sure to drift off into a peaceful sleep.
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Price per night from:PLN 366
Posted on Jul 6, 2026
Guest UserOur trip to Xi'an was made extra special and warm, all thanks to Judy.
Before we even arrived, she proactively contacted us to confirm our needs. Hearing we had a child, she went ahead and prepared the sofa bed and even set out latex pillows. During our stay, her responses were always prompt, and she kindly helped us with a late check-out. These seemingly small gestures made us, being far from home, feel truly supported.
The hotel itself also added a lot to our experience – the high-floor views were superb, the Silk Road-inspired design was very photogenic, and the Roujiamo and Zenggao for breakfast were authentically delicious. But what truly stands out the most for me is Judy's genuine warmth and kindness. Thank you, Grand Hyatt Xi'an, and even more so, thank you, Judy, for making this ancient city feel so welcoming and memorable to us.
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Price per night from:PLN 359
Posted on Mar 24, 2026|Superior 2-bed Room
Anonymous UserThe hotel is located in the city center, a 10-minute walk from the Bell Tower. The surrounding area is bustling with businesses, making it convenient to find all sorts of snacks. The hotel offers free underground parking, which is a rare find in this area. The front desk staff were very welcoming and even upgraded my room, which was a lovely touch. Highly recommend! 👍
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Price per night from:PLN 214
Posted on Sep 14, 2025|Deluxe River-view Queen Room
Guest UserThe breakfast was plentiful and the service was very attentive. The hotel environment was quiet and peaceful, with complete facilities. The hot spring pool was very large. I would definitely choose to stay here again next time. The front desk staff, both men and women, were excellent. This is my top recommendation for anyone coming to Xi'an.
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Price per night from:PLN 187