Service: Peter at the entrance of the hotel is very enthusiastic. Every time I come back, he will help open the door. It feels very friendly. The original room 2709 was very noisy because of the renovation of the construction site opposite. I called the front desk and a tall and handsome manager helped us change to 2803. He responded quickly and solved the problem. The aunt who came to disturb the room cleaning on Wednesday was very detailed and put the things we used on the table covered with towels. It was quite professional. The treadmill in the gym prepared towels and bottled water in advance, which is a big plus for a fitness enthusiast!
Facilities: The facilities in the gym and the room are well maintained, and the mirrors and glass products are clean without scale residue
PS: This hotel has almost no disadvantages except that it is a little far from the scenic spot. It is not suitable for "special forces travel" partners, but it is very suitable for lazy people like us. In general, Grand Hyatt is very cost-effective, and the experience is beyond our expectations. If you come to Xi'an again, you will still choose Grand Hyatt!
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