Xi'an Hotels with Kitchens

"Disappointing Stay Despite an Impressive Suite We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip. The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units. There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service. This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived. Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing. There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived. We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues. Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for. Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience."

"Traveling with elders, I prioritize quiet accommodations, and this Yuxiangmen hotel was a perfect fit. With a limited number of rooms, it was peaceful and allowed my seniors to rest undisturbed. The free parking for self-drivers made luggage handling much easier. The laundry room was fully equipped with a dryer and garment steamer readily available. Upon check-in, we were greeted with fresh welcome fruit, and at check-out, we received a Xi'an shadow puppet as a souvenir. There were also activities like plaster doll painting and Hanfu experiences, which were great ways to pass the time. The facilities were comprehensive, and the service was attentive."

"On a business trip, what I appreciated most was the front desk service. Check-in and check-out were swift and efficient, communication was professional, and requests were promptly addressed. The hotel's facilities show their age and aren't new, but basic functions like working and resting operate normally. It's suitable for business travelers who prioritize service efficiency and aren't particular about new renovations. If you're looking for a brand-new hotel, this isn't the place for you."

"I want to start off by saying this was my first trip to China and it will definitely not be my last :) . I had the honor of staying at this amazing hotel with the most amazing host/ hostesses. They were sooo kind and patient with my family and myself. I don’t have the words to express my gratitude towards them. From helping us find the hotel when our didi dropped us off a tad bit away, to ordering food for us when my app wasn’t working twice, to giving us ponchos on our last night we were there :) thank you. I will definitely be back and will definitely be rebooking with them. The hotel was beautifully decorated and had a smart toilet in both bathrooms and was very spacious. And for those wondering yes the room also had AC and they brought us 2 water bottles per room each day. I can’t wait to be back. Also the Terracotta Museum is right down the street so it’s super convenient."