Apartments in Arrecife

Feel ripped Off, DID NOT GET ROOM WE PAID FOR. PAID €144 for a room with a Seaview. On arrival found Major road work and traffic redirection outside the front of the hotel. Reception put us in a ground floor rear of the hotel room 116 so we we're not disturbed by the roadworks (which we're finished by 5pm and silent) Room 116 is just about street level on the redirection traffic route and hence very busy with traffic and people until the early hours of the morning. We asked to move to a seaview room that we had PAYED FOR, but told not possible as only there one night. We had little to no sleep and a very poor stale croissant breakfast. Explained this to reception staff on checking out, they we're not interested and just said 'Goodbye'. We asked if they care about their customers and the older male reception staff member said 'No!'. They are mis-selling these rooms and not informing customers of the major road works out front of hotel. We feel ripped off and will never go there again. Anyone considering going to hotel Lancelot, think again and go elsewhere, as they see you as a cash cow and will get plenty more customers THEY CAÑ MISLEAD. Shame on them ! See photos blowout of unclean bathroom, road work and view from our Windows and traffic passing until early hours of the night, hotel Windows offer little noise reduction.

This has been the most wonderful holiday. I'm standing here looking at The Arrecife Gran Hotel and Spa and I want so much to run back in. Its a marvellous hotel but it's the staff that are the heart if it. They are the most friendly and helpful staff that I have ever encountered. The reception is not the old counter style, it is 3 beautiful tables and comfy chairs and there are so many of the reception staff and they all seem to speak English so well. I must give a shout out for Ruth who is just starting her career as a member of the reception staff. She was courteous and friendly and helpful despite being very new to it all. Our room was an Ocean view suite and it was perfect A very large room with a sofa and coffee tables for relaxing and a table and chairs at the floor to ceiling corner glass windows showing the fabulous view of the Bay and harbour, so beautiful. Everything is automatic so when you open your door the curtains swish open to reveal the magnificent vista. Little sensor lights pop on at night to guide you to the toilet and back without all the main lights coming on. There was a bottle of tasty prosecco to greet us, a coffee machine, pods replaced everyday also a kettle but do bring your own tea bags. Two small bottles of still water are provided daily too oh , and chocolates.The bed and pillows were so comfortable and the room was almost soundproof. Could fault it. Now for food. We booked B&B but when we arrived they offered us a couple of deals and we availed of both. One was book some meals at their buffet and the more you book the cheaper it becomes so we booked 4 nights which I think worked out at about €22 each per night. Then they offer a clever deal where you agree to pay a certain amount in advance to the hotel, to spend in the hotel and they give you a little credit incentive on it . For example, we paid €130 and they added €10. Brilliant idea. Breakfasts were fabulous, everything you could ever want. Warning , if like me you don't like much salt then tell the chef ' sin sal, por favor ' they use rock salt and its very strong. One of the Breakfast chefs was a wonderful lady called Anna. She was so lovely and also helped me with my Spanish every morning that she was there . The buffet meals are themed but it was all beautiful, plentiful food and not a bun fight, plenty of room. The Sky bar Blue 17 on the top floor is a must. The view are incredible and the food is very reasonably priced for such a fancy place. We didn't realise they had entertainment up there and sadly on the two occasions we went up there we missed it but never mind there is always next time. The sun lounge terrace was lovely but being lined up on beds on a terrace is not for us or the beautiful but small indoor pool when you have the beautiful sandy beach and clear sea just outside the hotel. The area is fabulous for food and drink though. The Spa was gorgeous and we had a free spa session included which was lovely but I also bo

Extremely welcoming staff and clean reception area, every member of staff took the time to greet us and smile! The decor is well considered and provides a luxury feel. We were offered a complimentary coffee whilst we waited for our room to be ready. The room has everything you need and we had a lovely view of the Arrecife coast. The beds were comfortable as were the other amenities with bonus points for a great bathroom and powerful shower! Towards the evening we spent time on the top floor in the hotels 'Solarium' which featured a hot tub and more glorious views of the Arrecife coast. We would not hesitate to book again as we found our stay to represent excellent value!

These apartments are the perfect place to unwind and relax. We had a beach facing room on the ground floor, complete with hot tub in a decent size private garden. A gate took you straight out onto the footpath and then directly onto the beach. We looked at 3 separate apartments and they are all decorated and furnished to a very high standard. Kitchen/living area had everything you needed, good size bedroom with plenty of storage. And then a good sized bathroom with walk in shower. The area itself is quiet with few bars / shops close by. But 10 mins by car takes you to Teguise on the north and Puerto Del Carmen south, The staff were excellent, low key, but nothing was too much trouble and any small niggles with the apartment were fixed immediately. A birthday cake / wine & balloons on arrival for my wife was a lovely touch. As others have said, this is not the place if you are looking for the buzz and nightlife of a resort, but perfect for some relaxing winter sun. Thanks to all the staff for everything you did - it was really appreciated! Would definitely recommend and would go back in the morning!