Apartments in Tours

Pros: location is close to the train station. Beds are comfortable. We didn’t eat here but there is a restaurant on site. Nice pool and steam room, but the jacuzzi is a cold bath. Cons: The concierge lost my spa reservation 2 hours after I made it and was unapologetic. Overall, they were brief and non-hospitable, which was quite a negative difference from the other places we have stayed in France. The facilities are very old. The hair dryer was poor and the coffee maker did not work well. There was no air conditioning in the fitness center and it was uncomfortably hot.

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

With a stay at Au Relais St Éloi, you'll be centrally located in Tours, just a 5-minute walk from Clocheville Hospital and 9 minutes by foot from Prébendes d'Oé Garden. This hotel is 0.6 mi (1 km) from Musée St-Martin and 0.7 mi (1.1 km) from Palais de Justice.Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, gift shops/newsstands, and tour/ticket assistance.Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM for a fee.Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.Stay in one of 56 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.