This was one of our best Hotel Jen experiences anywhere in the world. In most cases, Hotel Jen stays are more functional, and we don't get the full ”Shangri-la experience”. In this case however, the experience got pretty close. Some of the positives: 1. The upgrade to the larger room was a nice touch as it gave my family of 4 a bigger space. 2. The F&B we had throughout the stay was good - my family enjoyed all our meals while we were there. 3. Most importantly, literally every single staff member we encountered during the stay was friendly and helpful, and the service was really the best part of this experience. Every person have us absolutely nothing to complain about in terms of service. Some of the more memorable individuals who stood out for us (this is not to say the other folks are not as good - just that we did not interact with them as much): Riyaz and Arun at the restaurant, and Dilshan at the front desk. 4. The breakfast spread exceeded my expectations for a Hotel Jen property. 5. The location was great. Everywhere we needed to go during our 3-night stay was within 15 minutes' walk. A couple of drawbacks though, although these would be pinned on the people who initially constructed the building rather than the people running it now: 1. The building is slightly dated/ageing, and parts of it could do with a refresh. 2. While the Executive room we stayed in was large, there was some wasted space in the room due to the irregular layout. On the whole, this was still a 5/5 experience, and the best part was really the service.
Perfect
1 Reviews