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The location is very good. The service was fine. I feel comfortable, so I will use it for the third time. The food was delicious.

Comfort beyond expectations

The charming city of St. Augustine was made more charming by my stay here. You’re in walking distance of so many shops, eats, and entertainment. The hotel is as good as it gets for what you pay for.

This hotel is basically a motel. Stayed 5 nights. Was disappointed with cleanliness and customer service. Room wasn't cleaned two days in a row - had to ask for towels and toiletries one of the two days that it wasn't cleaned. When it was cleaned, the toiletries were not replenished. Couple times the room wasn't cleaned until late (4-5 pm). Funky smell from water (faucets and bath). Windows are thin - can hear everything (heads up, you will definitely hear the peacocks, doors, people talking outside the room). Sink was clogging. Pillows hard/lumpy and bed not ”premium” (no pillowtop) as noted. No drapes in room as stated in site. Pictures are deceiving on their site. The motel needs upkeep - painting, cleaning, maintenance. Breakfast subpar. One time the eggs tasted like they were re-heated. The employee working in the breakfast area did not smile once, say good morning, or have any hospitality. They need more help at this place - and better help (people who are happy to be there and happy to welcome their guests and take pride in it. When we checked out, they didn't even ask how our stay was. This place should be much cheaper (motel pricing). Next time we will go to one of the other better known hotels, even if it's pricier. That would have made a much bigger difference on our trip. When you go on vacation, you want to feel comfortable, and taken care, and feel the welcoming, warm atmosphere from it's employees when you arrive, during your stay, and at the end when you check out. You also want a clean room - everyday. This place didn't provide that. Just being close to attractions doesn't cut it.

We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.

I had a stay Sarah is amazing the pool and hot tub are clean nice quiet place to stay at a hotel and every one is so helpful and has time for everyone the bar restaurant is great and so is the breakfast and you always have someone cleaning you will love your stay

The Ponce is an older hotel with plenty of charm and character, which was what I was looking for. It has been maintained and updated beautifully. The staff was very welcoming and accomodating. The room was quiet, clean, and comfortable.The bed was extremely comfortable. Amenities included pool, microwave, refrigerator, coffee maker, blow dryer, iron, ironing board, writing desk with chair, huge HD TV, and free WIFI. A guest laundry room is available. The Ponce is a 15 minute walk or short drive to the St. Augustine old historic site. Shopping, restaurants, and a salon and spa are also minutes away. The Ponce is on the water, and although the restaurant does not face the water, the view is beautiful. The hotel restaurant, the DeLeon, is a Colombian restaurant. The food was delicious and authentic! I can't wait to eat there again. I give the Ponce Hotel a rating of A+++++. I also must mention that I left a pair of diamond earrings in my room, and within an hour of checking out, Negar, the hotel desk receptionist, called me to let me know, and my earrings are being mailed to me. This honesty and going the extra mile is seldom seen today, and I was extremely impressed and grateful. Again,I rate them very highly and plan to return on my next visit.

This place is very much well kept. The staff was friendly, and courteous. The room was huge, and the house keepers did an outstanding job with the details of the towels and how the bed was made. Nothing short of impressive, my wife and I loved the one night we spent there.