Apartments in Hokkaido, Japan

We stayed at Niseko Towers and overall had a mixed experience. The location is great if you’re driving, as there is plenty of parking available. Without a car, however, it may feel less convenient. The building has an onsen on-site, which was a nice touch after a long day out. One of the biggest positives is the size of the apartment — it’s very spacious, with more than enough room for large luggage and ski gear. This makes it comfortable for longer stays. However, there were some downsides. The bed was quite hard, and we both woke up with back pain during our stay. Unfortunately, the breakfast was disappointing — very limited selection and lacking in quality. It didn’t feel like much care was put into the overall hospitality experience. In summary, the space and parking are strong points, but improvements in bedding comfort and breakfast quality would make a big difference.

A Convenient and Comfortable Retreat There are 4 units in this building. One parking slot per unit is provided at the corner near unit 101. This apartment offers a truly practical and comfortable base for exploring the area. We really appreciated the thoughtful touches, like the basic utensils and cutlery for easy meal prep, and the welcome inclusion of instant slippers, toothbrushes, and toothpaste. The microwave was also super handy for quick snacks and reheats. Comfort is well-managed with one air-conditioner that kept the unit at a pleasant temperature throughout our stay. The washing machine was a huge plus, and we found the designated drying area right above it in the toilet very efficient. The separate dining table was also a nice touch, providing a comfortable space for meals. 2 dryers are outside the building. With two double beds, this unit is well-suited for small groups or families. We also enjoyed being able to link our Netflix account to the TV, which was great for unwinding in the evenings . Things to Note About the Location The apartment is located in a quiet neighborhood, offering a peaceful atmosphere. While there aren't many eateries directly nearby, there are two convenience stores within easy reach. Do keep in mind that local supermarkets tend to close around 7 PM, so plan accordingly for groceries. We found the area to be quite pleasant for getting around, with not many cars on the road. This makes it particularly fun to explore the town by bicycle, and there are several bicycle rental stores available if you're keen to pedal around.

Terrible service and frustrating check in experience with a misleading listing While the cleanliness and amenities of the property were excellent, the service and check in process were incredibly frustrating. To be fair, we missed the host’s initial message, which caused some early hiccups. However, the actual on the spot setup is completely unfriendly for self check in. The lobby area requires an access code just to enter. If another group of guests had not happened to walk out and let us in, we would have been stuck outside the building entirely. Once inside, the check in tablet machine was faulty and did not work, forcing us to message the host to manually get our entry password. The most disappointing part was the host's attitude regarding baggage storage. We specifically checked that the listing included baggage storage before booking this hotel. Yet, when we asked about it before checking out, the host simply told us no and told us to go use a chargeable baggage locker at the train station instead. When I pointed out that it was explicitly listed on their profile, they just claimed it was a mistake and offered no real solution. To make it worse, we literally saw other guests' luggage stored in the lobby, meaning the host just chose either not to help us or they do not care. The rooms are nice, but the total lack of basic hospitality and misleading information ruined the stay. Would not recommend if you value reliable service because there is no service to begin with.

Wonderful room. Spacious by Japanese standards, and everything was spotless; you can see the pride taken by the staff in ensuring that the property is well-maintained and kept clean and tidy. Free parking spaces are located just at the hotel's doorstep, but limited spots are available. Having access to a the free washer and dryer was wonderful, although do be mindful that the drying time is minimally 1.5 hours, and thicker clothes might still be slightly damp. However, we hung them up to air-dry in our room overnight without any issues. Check-in and check-out were seamless, and staff were friendly, professional and helpful. Highly recommended hotel in this beautiful area.

The location was great, only a 5-minute walk from Maruyama-koen Station. The room felt nice and was very clean. It had a kitchen with a large refrigerator, microwave, rice cooker, and electric stove. There were also two sinks, which was perfect for the four of us. Wi-Fi was available, and there's a supermarket nearby. However, upon arrival, there was a sign for the front desk on the 3rd floor, and when I got into the elevator, it wouldn't move without a 3-digit code. I didn't know about this, and I'm not sure if I was informed of it beforehand. It caused some hassle during check-in, which is self-service. I eventually had to call to complete the check-in process.

The Good: - Room is big (enough for 3 person). - Toilet & Bathroom are Separated. - Have Stove, Microwave oven, utensils, etc. - Easy to rent car as there are many car rental shops nearby. - only 1 station from airport. The Bad: - No people stationed after office hours. Need to use tablet at reception to talk to a ”Cloud Receptionist” thru' web call. - Their speaking English is not bad but thru' web calls is not exactly clear. - The door safety guard lock is already broken (see picture) when we arrived. Reported to the ”Cloud Receptionist” but he is not able to help after having difficulties explaining to them especially the web cam is not working when I call. Unable to show them the photos. They asked me to email the photos to them but their email inbox is full & got delivery failure. After a long waste of time & knowing they are unable to help (they try to), we just forget it. Hoping that the PIN of our room door is not known by others as it is the only security that lock the door. - There is a step just before the ”beds” (which are just mattresses on the floor) caused many tripping. - No shops nearby that can buy food. The walk from Minami Chitose station is ok about less than 10mins but the ground is a bit uneven & empty at night. Not easy if luggage is big & alone.

The overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!

We had a wonderful stay in the apartment. The room is well furnished and it's clean, well-equipped and inviting. - basic amenities and facilities are one of the best for us throughout our stay. The bathing toilet even has a tv as you soak in after a tiring day out. - instructions and communication were well tabulated and communicated - sheltered dedicated parking lot at level 1. Useful for Hokkaido as the vehicle is sheltered away from the snow, which is one less effort for us as we don't need to dust away the dust. - location to nearby sightseeing location is at most 20 mins away. Hokkaido tower, Tanukikoji shopping street, Nijo market is all a stone throw away. Lawson convenience store is just 3 mins away - best value for money, hotels around this area cost double the cost for the number of travellers we have.. We were thoroughly pleased with this booking and we will look forward to this host and accommodation if we ever come back again. We felt at home throughout the stay and the only regret was we wasn't around for most of the day as we are constantly away

Downsides: 1. Check-in is self-service, and they provide a password and room number. It can be difficult if you don't speak much Japanese. 2. The location is a bit inconvenient. 3. Noise from the gas heating. Upsides: 1. The room is really spacious for the price. 2. Clean interior. 3. Well-equipped with dishes, a microwave, and a gas stove. 4. The gas heating is very powerful and keeps the room toasty. 5. Plenty of bedding and towels. 6. It's quiet.

Positive: 1. Great Location decent size room with double sized beds with big space to move around compare to most other Japanese hotel 2. love the indoor parking at basement garage, especially during winter no snow cleaning required every morning. Negative: 1. lift is out of service, very inconvenient for people with big luggage, had to carry all the way up to the 3rd Floor. 2. Fake carpets on stairs, almost tripped over couple of times. 3. Owner never responds when assistance needed, upon on check-in, the pin code been given is useless because the room door are always unlocked, actual key is placed on the table in the room. Tried to contact the owner via WeChat WhatsApp line phone calls none of above responded, just seemed like the hotel is unmanned the whole time. 4. Had a little incident one morning where one of the guest parked his car right front of the parking garage door, which blocked my way out, again had to contact the owner, never responded, got no choice but to contact police for help.