Apartments in Selangor, Malaysia

We stayed in a 2 queen bed room for a night. The room is clean and comfortable. The location is perfect and just a walking distance to Empire Hextar Mall. I liked the atmosphere here. Amazing pool view and the sunrise view.

The unit itself is clean and fully furnished, which I appreciate. However, there are several serious issues that the owner should address before accepting future guests. 1. Air-conditioning issue (major concern) Please ensure the air-conditioner is properly fixed before hosting guests. During our stay, the unit became extremely hot, especially at night and even worse after sunrise. I was travelling with my elderly parents, and it was honestly uncomfortable and distressing to see them sweating while trying to sleep. This is not a minor inconvenience, it significantly affected our stay. 2. Inadequate cooling for unit size The unit is spacious, even IF the air-conditioner had been working, one small AC unit is clearly insufficient to cool the entire space. With the AC not functioning properly, the situation became unbearable. 3. Serious bathroom privacy and safety issues Both bathrooms have critical privacy concerns. One bathroom has a floor-to-ceiling frosted glass window, but one panel has lost its frosting, creating a large clear section where anyone could see someone showering. The second bathroom has a large unfrosted window near the top, facing the hallway. I personally checked from outside, and it is possible to see clearly into the bathroom. This is a serious safety and privacy issue, not a cosmetic flaw. These problems should be fixed immediately before allowing any other guests to stay. 4. Deposit amount and payment method The security deposit is very high, almost equivalent to the rental cost, which already feels unreasonable. What made it worse is that the deposit was required to be transferred outside the booking platform via WhatsApp. The full check-in guide was only release after transfer is made. One of the main reasons people use trusted platforms like Trip, Agoda, Booking or similar services is for safety and protection on both sides. I had already paid in full through the platform, and all my personal details were available there. Being pressured to transfer a large deposit outside the platform puts guests at unnecessary risk and defeats the purpose of using a secure booking system. I hope the owner takes this feedback seriously as an opportunity to improve, rather than dismissing it. With proper fixes and more transparent practices, this unit has potential but in its current condition, the experience was disappointing.

Location & Transportation: The hotel boasts an excellent location, very close to [subway station/attraction/business district], with convenient access to dining and shopping. Getting around is completely stress-free. Facilities & Environment: The room is spacious and bright, with excellent soundproofing that ensures a high-quality sleep. The Wi-Fi is fast and stable, making it smooth for both work and entertainment. Service Experience: The staff are enthusiastic and efficient during check-in. They respond quickly when issues arise, and room cleaning is prompt and meticulous.

This stay was a bit disappointing. As soon as I entered the room, there was a strong smell of smoke. The bed was also old and saggy. The room's decor was very nice though. Management should pay more attention to cleanliness and the quality of the beds and pillows. The 'Deng Kee' fish paste vermicelli opposite the hotel lobby was delicious.

Great convenient location with two supermarkets downstairs. Based on available information, ”Sleepy Bear Hospitality” primarily refers to a serviced apartment management brand (often called Sleepy Bear in English) operating in Kuala Lumpur and Selangor, Malaysia, specializing in apartment-style accommodations with facilities like kitchens and washing machines. · 💡 Key Features: Mostly self-check-in, usually offering a gym and pool. However, as it's not a traditional hotel, service response times are often criticized. · 📍 Main Branches: Several locations in and around Kuala Lumpur, with varying reputations. Popular choices include: · HighPark Suites: Located in Petaling Jaya, opened in 2024, one of their more representative properties. · Sleepy Bear's Arte Plus: Located in Ampang, Kuala Lumpur, newly opened in 2026. · Anggun Residence: Located in Kuala Lumpur city center, near the Petronas Twin Towers. ⚠️ Important to note: · Authenticity Check: This is completely different from Vanke's high-end cultural hotel ”You Xiong.” There are also other similarly named hotel companies in China, so pay attention to the distinction when booking. · Common Complaints: Service is the biggest drawback, with frequent complaints about long waits for check-in, unresponsive customer service, and even difficulty getting room cards. Additionally, bedding tends to be soft, and some mattresses are sagging. It's advisable to proactively contact them in advance after booking to confirm check-in procedures. If you're interested in a specific branch, let me know, and I can look into more detailed guest experiences for you.

Although location is good, lift is easily accessible But when we enter the room, we found that two cockroach are running around on the bed One I manage to catch it, another one running around . And then I found another one cockroach at kitchen area. We requested to change room, but was told that fully booked. And asked for repellent, unfortunately it was not send to us until we check out. Truly disappointed

Clean and good location with adorable price. next time I will come to stay here again.

I was very satisfied with my stay this time! The hotel environment was clean and comfortable, the room was spacious and bright, and the bed was very comfortable. The staff were friendly and efficient with check-in, and patiently helped us with any issues we had. The location was convenient, with easy access to transportation and dining nearby. The overall environment was quiet and the facilities were excellent, making for a very relaxing stay. I will definitely choose this hotel again if I have the chance, and I'll recommend it to my friends!

Location are ok… Has ants in every corner of the room. The host offer to clean it and spray for us. Unfortunately, we are in the rush and not able for them to do so. So sad There’s no TV in the room.  Overall are okay, except for the ants and TV. Otherwise everything was okay. 

The host is not responsive at first. I started contacting him 3 days before arrival. i didnot receive even an email for check-in instructions. I booked the property more than a month before our travel… only when we arrived in the place that I found out that the number posted on the site is not theirs and the reply email from the email booking confirmation that i received from trip.com does not go to the correct host… During this time, I travelled with my 2 kids for the ice skating competition and we brought lots of big luggages for their costume snd props… Our flight is so early so we were unable to get enough sleep and we’re so tired… This is very stressful to all of us… then i just decided to bring the kids to sunway lagoon theme park while waiting for the reply from the host and the trip.com. i finally got an update from trip.com and the host at around 1pm. but since we were already in the theme park, we were able to check in at around 7pm. Anyway, trip.com gave me 3000 points for compensation for the hassle… The amenities are complete and the room was huge with 2 sofa beds, 1 queen size bed, a study table and chair, dining table and kitchen, which are basically my preference so i can cook for the kids. The toilet has bath tub but it doesn’t have cover so the kids were not able to use it. also, there is some smell going out from the drainage of the toilet, so i bought an air freshener. When i got the correct contact number of the host, i realized that he is actually responsive. I requested a clean up room on the third day, and he answered right away… although the cleaner came later in the afternoon, around 5 to 6pm (not on the scheduled time of 11am to 3pm). The property is connected to the mall, where the rink is located. So it is very convenient to us. Overall, i can rate this property as very good based on our needs during this time… and i will certainly come back and recommend this to friends. posted pictures were taken before we checked-out. thats why it’s so messy