Posted on Sep 19, 2026|Quiet Audio-Visual King
Guest UserThis hotel offers excellent value for money. The location is convenient for getting around, the rooms are clean and spacious, and the water pressure is strong. The breakfast spread is diverse, and the facilities are comprehensive. I highly recommend it for business travelers. It will definitely be my top choice next time I'm in Xi'an!
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Price per night from:MXN$874
Posted on May 13, 2026
Guest UserMy stay at this hotel was an unforgettable experience of warmth and professionalism. The front desk staff were incredibly attentive, not only greeting every guest with a smile but also ensuring everyone felt right at home with their thoughtful and meticulous service. Whether it was handling check-ins or simply coming and going, they were always patient and enthusiastic, as if fulfilling each guest's needs was their top priority.
The hotel's facilities and environment were also a major highlight. From the exquisite decor in the lobby to the comfortable layout of the guest rooms, every detail showcased the hotel's commitment to quality. In the rooms, the spaciousness, soft bedding, high-definition TV, and high-speed Wi-Fi all elevated the guest experience to a new level.
This hotel not only earned praise for its service attitude but also excelled in its facilities, providing every guest with a comfortable, convenient, and pleasant lodging environment. Whether for a business trip or a leisure vacation, it is an ideal choice for accommodation.
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Price per night from:MXN$420
Posted on Sep 18, 2026|Executive Suite
Dave SSDisappointing Stay Despite an Impressive Suite
We were really looking forward to our stay at the Sheraton Xi’an North City Hotel, particularly as we had booked an Executive Suite. Unfortunately, while the suite looked impressive at first glance, our overall experience was disappointing and fell short of the standard we had experienced at the other hotels during our trip.
The main issue was the air conditioning, which simply did not cool the room adequately. The temperature remained around 27°C, making it difficult to relax or sleep comfortably. The solution offered by the hotel was to provide two portable air coolers, but unfortunately these made little difference to the room temperature. For a hotel of this standard, we would have expected the air conditioning to be functioning properly rather than relying on portable units.
There were also issues with the fridge/minibar and room service. After checking in, we noticed that the fridge/minibar had not been stocked and contacted reception to ask about it. Unfortunately, communication was difficult, and after around 40 minutes we were still waiting for an answer. We were told that a manager would call us back, but this did not happen. Eventually, someone came to the room and explained that if we wanted drinks, we would need to order them through room service.
This would have been acceptable had room service been reasonably prompt, but on the two occasions we ordered, delivery took around an hour. To be fair, however, the food itself was very good once it arrived.
Housekeeping was another area where we were disappointed. On the day before checkout, towels had been left in the bath as a clear indication that they needed replacing. When we returned late that evening after a full day of sightseeing, the towels had still not been replaced and the bed had not been made. Fresh bottles of water had been left, so there had clearly been some room servicing, but the incomplete housekeeping was disappointing.
There were also some cleanliness issues within the suite. Although it looked impressive, closer inspection revealed dirty marks on the mirror and tabletops, while the safe contained a noticeable amount of dust. More concerningly, we found part of what appeared to be a medical tablet inside the safe. These are small details individually, but together they suggested that the room had not received the level of detailed cleaning we would expect before a new guest arrived.
We don't want this review to appear unfair, because there were positives. The Executive Suite itself was spacious and had the potential to be an excellent room, and, as mentioned, the food we ordered from room service was very good. The problems were also not about the friendliness of individual staff members; rather, they concerned communication, follow-through, housekeeping and the resolution of basic room issues.
Overall, it was a shame because we had been looking forward to our stay here. Unfortunately, the combination of an uncomfortable room temperature, delays in resolving the minibar issue, slow room service and inconsistent housekeeping meant that the stay was not the relaxing experience we had hoped for.
Compared with the other hotels we stayed in during our trip, the Sheraton Xi’an North City lacked consistency in several areas that are important to us. We hope the hotel will take this feedback constructively, as with better attention to maintenance, housekeeping and service follow-through, the property could deliver a much better guest experience.
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Price per night from:MXN$1,138
Posted on Sep 24, 2026|Guestroom -Double Bed (Bathtub)
Guest UserI highly recommend MEILIE LING Homestay. It's fully equipped with excellent facilities and the service is incredibly thoughtful and attentive. The location is very convenient for getting around, making sightseeing a breeze. The decor is absolutely stunning with a great aesthetic, offering plenty of picturesque spots perfect for taking amazing photos.
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Price per night from:MXN$2,174
Posted on Sep 8, 2026|Executive Queen Room
LHD-CYI booked two rooms, one directly facing the hallway entrance and the other next to the equipment room, at opposite ends of the same floor. They claimed this was to keep us on the same floor. Is this how you treat long-time customers? Do you call two twin beds pushed together a 'king room'? And then claim it's an upgraded room type? Why didn't the front desk mention this at check-in? It's not like I'm stingy about a few extra bucks. No one paid any attention when we got in or out of the car, or when entering/exiting the hotel. I know you don't lack guests, but I will definitely not choose Renaissance Hotel again when I come to Xi'an in the future.
Regarding the Minibar & Welcome Drinks: The front desk specifically told me they were chargeable. After calling the duty manager, it took multiple confirmations for them to finally admit that my booked room type included them for free.
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Price per night from:MXN$1,531
Posted on Aug 22, 2026|Premium Queen Room
Guest User
This hotel is absolutely divine! If you're coming to Xi'an, I'd even say it's a must-visit in itself. First off, it's right by the Huaqing Palace, with a private entrance for free and unlimited access. Every room also has its own hot spring pool. They include complimentary tickets for two to Baoji Pool. The complimentary travel photoshoot is super popular; we couldn't book it when we arrived, so definitely reserve in advance.
The staff are incredibly enthusiastic. For a room costing just over 1000, it felt like an absolute steal. The service is miles better than a certain hotel in West Lake where I paid over 3000 before.
In the evening, they even have staff escort you to see the 'Song of Everlasting Sorrow' performance, with a hotel-exclusive通道 (access), so no need to queue up early. At this time of year, the first show at 8 PM is already completely dark, allowing you to fully experience the lighting effects.
The complimentary sweet soup in the evening was delicious too.
Honestly, with all these value-added services, it felt like the room itself was free, haha.
Also, the hotel restaurant is genuinely delicious! I usually don't like eating at hotel restaurants, but the food here is really good and highly recommended!
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Price per night from:MXN$3,288
Posted on Sep 14, 2026|Superior 2-bed Room
Guest UserThis hotel is located in the heart of Xi'an, offering extremely convenient transportation. There's a subway station right outside, as well as a tourist service center for trips to the Terracotta Army. The Bell Tower and city tour bus stops are also very close by. Despite being in a bustling area, the hotel's location is surprisingly quiet. Furthermore, the hotel's facilities, rooms, and cleanliness all meet star-rated standards. I highly recommend this hotel to first-time visitors to Xi'an.
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Price per night from:MXN$982
Posted on May 7, 2026|Family Suite - Courtyard-View
ShuriyatiThe hotel ia strategic, near and easy access to all the scenic area. Food is not a problem since the shopping street is surrounding the hotel area. We have a great time staying there. The host has been very helpful and friendly during our entire stay. Laundry services is also available at the hotel and it’s convenient for us. If you are tired from walking at the scenic area, the lower ground shop-lot have lot off massage parlours where you can relax after the hectic day. The owners’ cats are so cute and super friendly and being and additional friends for us 😍
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Price per night from:MXN$425
Posted on Sep 9, 2026|Cozy Queen Room【Bright Exterior Windows + Enjoy Deep Sleep + Laifen Hair Dryer】
Guest UserThe hotel has a predominantly American style with a youthful and trendy vibe. Everything from the color scheme to the overall decor is excellent. Let me highlight a few things I particularly liked. First, the front desk service was fantastic. I arrived late at night, and the staff was still incredibly welcoming, giving me a thorough overview of the hotel's facilities. A huge bonus was the room upgrade and the complimentary welcome snacks and drinks. I had a lot of luggage, and the front desk even pressed the elevator button for me, which I really appreciated. Secondly, the hotel has many rooms and is divided into different sections, but the front desk staff thoughtfully directed me to the elevator closest to my room. I stepped out and it was right there, which I found very considerate. Thirdly, the upgraded room was spacious and well-equipped with all the basic amenities. A special mention goes to the hairdryer, which was powerful, and the excellent water pressure. Also, the disinfecting wipes next to the toilet were a great little detail – very hygienic! My last point is about breakfast. I was in a hurry, so I didn't take photos, but the breakfast selection was mainly Western with four Chinese stir-fried dishes. However, what really caught my eye was the freshly made noodle soup. Overall, my experience at this hotel was incredibly value for money, and I'd definitely come back!
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Price per night from:MXN$662
Posted on Jun 12, 2026
Guest UserChoosing the UrCove by Hyatt for my trip to Xi'an was absolutely the right decision – it truly lives up to its Hyatt sub-brand reputation. When checking in, the two lovely ladies at the front desk were incredibly kind, patient, and thoughtful. They answered all my questions, meticulously arranged everything according to my requests left on Trip.com (even changing the welcome fruit to sugar-free cherry tomatoes as requested), and upgraded us to a deluxe room directly because of availability.
The lobby on the first floor is spacious, bright, and elegantly decorated. They offer complimentary drinks, and I was particularly happy to see lemon-cucumber water, which is perfect for us elderly folks with diabetes. The room itself was unexpectedly huge! The bedroom, bathroom, and shower room were all exceptionally spacious. The facilities and linens were brand new, and the bathroom amenities were high quality. There were plenty of charging outlets strategically placed to meet various needs. The electric curtains and smart mattress were a godsend for relieving travel fatigue – truly an excellent stay experience.
The hallway carpets and wallpaper were spotless, and the incredibly large elevator lobby on our floor was also tastefully decorated (it felt like the biggest elevator lobby I've ever seen in a hotel!). Even the cleaning staff on our floor were very polite, always greeting guests with a smile and a nod. In the evening, the coffee bar on the first floor offered complimentary eight-treasure porridge and small pickles.
Beyond all that, the hotel's location is truly exceptional. It's just a 7-minute walk to Beidajie Metro Station (from where you can take the subway directly to Xianyang Airport – it's convenient, less crowded, costs 8 yuan, and takes 1 hour and 25 minutes). Alternatively, you can take the airport shuttle (Zhonglou line) to the Bell Tower Hotel, which costs 25 yuan and takes 1 hour and 10 minutes (allow 1 hour and 20 minutes for the return trip). The surrounding snack streets (popular with both tourists and locals) are simply countless – Muslim Quarter, Xiyang Market, Sajinqiao – all within walking distance. You'll find all the popular, 'insta-famous' snacks there. Getting to attractions, the metro, buses, or shared bikes is incredibly convenient.
Next time I'm in Xi'an, I will definitely choose to stay at UrCove by Hyatt again. I highly, highly recommend it!
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Price per night from:MXN$740