GGuest UserFrom start to finish Dom Carlos Park did not disappoint.
Helpful staff took our bag up stairs on arrival.
Storage was available until our room was ready, map was given when requested to help us find our bearings.
Room clean with fridge with selection of minibar which could be purchased, safe was also available.
Towels were large and fluffy. Bed comfortable, with lovely pillows, black out curtains to help sleep.
Room service used first night with excellent food .
Breakfast was excellent good range of food. It was occasional busy and we were asked to wait in the lounge area but again well looked after and as soon as space was available we were taken in to wait.
Hotel is in a good location, a gentle walk down the avenue liberdade everyday to where the action is, such as Rossio Station where we caught the train to Sintra.
Great hotel would stay again.
Cab from airport to hotel €24 , Uber to airport €7
AAnonymous UserThe room with bathroom inside the room with balcony.
No curtains on the beds, the light can bother, no privacy.
There is elevator, no problems with luggage.
There is a kitchen, but is closed in the night time.
The staff was very friendly and helpful.
TTomazzI recently stayed at Hotel Lumen and had a really great experience. The service was outstanding – the staff were friendly, helpful and always ready to assist with a smile. The rooms are delightfully spacious and modern, much larger than what you usually find, with comfortable king size bed.
The bar deserves a special mention:
they serve excellent drinks and cocktails, perfect for unwinding in the evening at also to see the lightshow from or going out to the patio
Location-wise, it's very convenient depending on your plans – close to metro and within easy reach of both the city center and other areas.
Overall, highly recommended for a comfortable and enjoyable stay!
TTravelTime11Nice hotel with friendly staff particularly the young lady at the spa reception. Nice sauna, jacuzzi and gym for use. Quiet area close enough to the heart of lisbon. Totally recommending this place.
GGuest UserThe room is spacious. Clean and has good amenities. It smelled bad inside the elevator all the time. The lobby isn't very present with dirty floors. Breakfast was average. The location was good for me, but a few metro stops away from the touristy spots. But it's a safe location w plenty of other hotel chains, office buildings and restaurants.
GGuest UserStayed before but was worse this time.
Bed and pillows were really poor and wouldn't come back because of that. It genuinely gave me back pain and affected my sleep
The room was also too hot.
The internet was sufficient
The breakfast is and was good and the value for money was decent
Location is useful - Bolt to the airport costs less than 5 euros.
EElliottFantastic location with fantastic staff. The staff was very helpful with directions and helping me find whatever I needed whether it was sightseeing advice or late evening travel supplies like soda water. They went above and beyond.
GGuest UserWe were originally scheduled to fly home on the same morning as our son, but on different flights. Around 5 AM that day, we found out our son's flight was canceled, while ours was still on schedule, leaving us with very little time. Our son wanted to stay an extra day at this hotel to use their gym (we had stayed there for a night two days prior). In my haste to book, I accidentally put my husband's name instead of my son's as the guest. We quickly checked on it after our flight landed, and thankfully, our son successfully checked in. So grateful! 😊 The Uber ride from the hotel to the airport was only CAD$6.
GGuest UserBreakfast was great with a wide selection. The beds were good too. In the bathroom, there was only a shower in the bathtub… The spa area, including the sauna and steam bath, really needs an upgrade; both are extremely small and old. The rooftop pool could be used if it weren't so windy.
GGuest UserThe hotel is located in the commercial district of Avenida da Liberdade, which is relatively quiet. The lobby feels new and modern, and the 24-hour bar gives it a lively atmosphere. The indoor pool is small but perfectly adequate. The room has nice lighting effects, and the mattress is very comfortable.
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