This was an ok place. Very nice staff. But the room was iffy. The toilet was about 24inches high…..too low for seniors. Beds were pretty nice. The TV was the worst ever….virtually no channels at all. No sports, no networks, no nothing. I would not choose this again just on the TV.
I was moved from the 4th floor to the 17th floor because the noise on the 4th floor was like a resonant air conditioning duct, and even turning off the AC didn't help. It made my heart race; it was extremely uncomfortable. Actually, I could hear it when checking in on the ground floor, but it was exceptionally noisy on the 4th floor, a low-frequency type of noise. After moving to the 17th floor, the noise was from outside, and I couldn't believe it was as noisy as sleeping on the street. The hotel service was good, but the hardware issues can't be changed. If you are sensitive to noise, this hotel is not suitable for you. The rooftop dining environment is very good, and there are plenty of restaurants nearby, but the city's public safety is just average, so it's advisable not to go out at night.
The hotel is excellent. The room's decor and layout are fantastic. In the evenings, there's a live band performing in the lobby. And you absolutely *must* try their freshly-made desserts and snacks – they're superb!
The facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units. The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.
The hotel is quiet and clean. The big bed slept very well. The front desk clerk is warm and welcoming. The hotel shuttle driver is also great! The only regret is that the waiter in the hotel restaurant is very discriminating against the Chinese who do not understand English. On the first day, I ordered two breakfasts. The whole dish was actually fried black-boiled potatoes and bacon. I want to give my opinion, but I can’t say it. I hate that I have not learned a foreign language well. The next day, I changed my English-speaking daughter and dad to have breakfast. The same breakfast was served, but the normal food status was up. I still remember the dark two breakfasts, but my heart is still very wrong.
Good place to book for a hotel to and from the ******. But I would not personally book again. Asked for two extra towels, only accommodated one, the king size room doesn’t feel like one due to the layout and bathroom is incredibly small that you could barely shut the door comfortably.
The location is very central, easy to go everywhere, and there is an art gallery next to it, which is worth a visit. The coffee bar in the lobby has a very good environment. The room is very clean, bright and comfortable. The bathroom area is slightly small.
This hotel had a big open lobby with a bar and plenty of areas to use laptops or to gather in small groups.
Convenient parking in a garage was located below the hotel. The elevators were extremely efficient. We were on the 8th floor and never waited. The hotel staff is hard to reach by phone but when we arrived they happily let us check into our room a little early. The beds are very comfortable and very high! The tv remote is odd and we had to call to figure out how to use it. Early morning coffee urns were late to arrive. The hotel is very close to I-95 which was helpful.
There is no temperature at the counter service.
Cold.
Apart from paying for meals, there are no options. The overall feeling is not good.
Great
104 reviews
9.1/10
Price from
€160
per night
Check Availability
See All Hotels With bar in Connecticut
Travelers Reviews of Connecticut Hotels
See all
7.4/10
GGuest UserI didn't realize there was no surface lots and I'd have to pay $25/day for parking. I might have missed that in the description so that's not really an issue. We were given a room on the top floor, in practically the farthest corner away from the elevator which was quiet, but far away from the rest of my daughter's teammates who were staying on lower floors. We dropped our stuff and went right to the pool. There were only 4 chairs and no towels left so we had to go searching for them and most of our stuff got wet sitting on the floor so that was frustrating. The signs on each floor say ”ice and vending” but the floors I checked had ice machines only and I had to resort to paying $4.00 for a can of orange soda at the bar for my daughter. The store in the hotel was closed, though I'm not sure if it would've been cheaper. After swimming and hanging out in the spacious lobby, we returned to our room to realize it wasn't very clean but it was time for my daughter to shower and go to bed since she had a gymnastics meet at 7:45 am. I took pictures of the hair tie in the sink, the bug on the bathroom floor, the hair on the vanity and floor, the stains on the bed skirt, etc. Kind of disappointed bc I usually stay at Marriott hotels for work and never have these issues. The coffee shop in the lobby was quick the next morning though which was good since we had to get up so early.
GGuest UserThis hotel had a big open lobby with a bar and plenty of areas to use laptops or to gather in small groups.
Convenient parking in a garage was located below the hotel. The elevators were extremely efficient. We were on the 8th floor and never waited. The hotel staff is hard to reach by phone but when we arrived they happily let us check into our room a little early. The beds are very comfortable and very high! The tv remote is odd and we had to call to figure out how to use it. Early morning coffee urns were late to arrive. The hotel is very close to I-95 which was helpful.
ZZaiyilushang8855The hotel is excellent. The room's decor and layout are fantastic. In the evenings, there's a live band performing in the lobby. And you absolutely *must* try their freshly-made desserts and snacks – they're superb!
AAnonymous UserFirst checking in, the gentleman was very friendly and kind. After getting settled in the room it was nice. However, you could hear everything going on in the hallway. Upon asking for more towels there were no bath towels left due to being short staffed. Additionally the cleaning staff were exceptionally loud in the morning and had woken me up.
GGuest UserThe facility was lackluster at best. It used to be great. Eco friendly was claimed for not doing daily room service. Hypocritical. There were paper plates, plastic serve where, and poorly working HVAC units. The organization was simply looking to cut down on costs. Similarly, I’ve seen better breakfasts at hotels that cost half as much. Vents in the bathrooms were nonfunctional. The window could only be closed from the outside. I look forward to posting this on yelp unless you make amends.
1117715****We were visiting the school, and this was the worst hotel with terrible service! I booked a king-size bed plus a sofa bed, which cost 300 yuan more than a standard room. However, the dark-skinned woman at the front desk was very unfriendly. When I got to the room, I found it was a standard room. I went downstairs to talk to her, and she was full of lies, saying they had upgraded us to two beds because the room I booked was no longer available. We immediately reported it to Ctrip, and another male front desk staff member changed our room. The service at this hotel is just awful! It doesn't live up to Yale's reputation!
GGuest UserWe were welcomed nicely with two amazing front desk representatives. Received clean and comfy room. It was day before Christmas, and we were told the timing for breakfast . Next morning we found out there no breakfast served at all! Because it’s Christmas!! It’s like you book the flight , but no flight attendants cuz they are on vocation 😀 All hotels guests were very confused, no one received any note about it, we were very disappointed because one of the reason we pay more for this hotel -is breakfast, since we were driving with kids. Don’t recommend this hotel .
GGuest UserThis hotel is really nice and clean. Its design is wonderful. The hotel service team is really nice and friendly. Also, if you arrive at the Train station, you could call their free shuttle service (it is operated by 15:00). The hotel lounge is wide and very cozy. We regret staying only one night at the New Heaven. It is really a recommendable hotel!!!!!!!!!!!!!!!!!!!!!!
The room is also awesome. You can enjoy the harbor view in your cozy room!!! If I return to travel New Heaven, I will definitely choose this hotel.
GGuest UserThe surrounding environment of the hotel is very good. There are churches and other places to go around. It is within walking distance of the railway station and supermarket. There are also restaurants nearby, and it is not far from New Haven and New York.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.