LLC666Visited Horsens for the Thomas and Uber Cup and picked this hotel as there were not many choices in the city. The location of the hotel was fine and took less than 20 minutes of driving to reach Horsens city center. The room is nicely maintained and clean. The availability of a convenience store nextdoor is a plus as games ended very late at night and it's great to have some bites after that.
However, despite that the hotel is under the Sheraton hotel chain, there were quite some areas that had fallen short of expectation. First, there were insufficient staff and you would have to wait and hope someone would turn up at the reception desk. Second, there was no amenity available, not even slippers, toothbrush and other basic things. Third, there was shortage of towels and I could only get one large towel after 10 hours of stay in the hotel, and I was never able to get a fresh one in my 4 days of stay. Bathroom mat was not available and thus the floor was always wet after shower. Lastly and most importantly, the staff failed to update my period of stay and my key card was disabled on my last day of stay. When I returned to the hotel after midnight, i could not get into my room and the reception was closed with no one there to help. I had to make a call using roaming to the helpline, and spent over 8 minutes of international calling and probably hundreds of dollars of call charge to get my key card functions again. That totally blew my trip as it should not happen in the first place. All in all, quite a dissatisfied stay.
VVictoriaVictoriaFabulous in every way. From our arrival in the late afternoon when Alexander on Reception welcomed us with a smile and the key to our room to our departure two days later again with a genuine smile and wave goodbye we felt well looked after. Our room was lovely, clean and warm. My request for a room away from the lift was acknowledged and followed … and whilst we didn’t have a ‘view’ as such .. it was just nice to be able to open the door to the small balcony to allow fresh air in when we wanted to.
The room was styled in a simple modern Scandi Style and the bed, pillows and duvet so very very comfortable .. one of the best beds I have slept in in Europe so far. And a REAL plant .. a sweet touch.
My only one slightly unsmiley face .. the shower over a bath tub .. great shower, good water pressure, but you have to climb into and out of the bath tub which could be challenging for some.
All in all a fabulous hotel, comfortable clean stylish room, friendly helpful staff… oh and the most wonderful breakfast (included) .. would definitely recommend and will stay again next time I am in Aarhus.
GGcatHotel is next to the museum and few supermarkets along the way. Cafes and restaurants near proximity. Breakfast has limited variety but overall a great place to stay. Service staffs were always helpful and they also allowed me to leave my luggage af checkout.
GGuest UserLocation and property was amazing. Staffs at the reception were very helpful. Room was bit smelly. Having said that it was a great deal. Truly a value for money
AAilsabinbinThe hotel is a certain distance from the train station. It takes about 20 minutes to walk. It is convenient to take a taxi. The hotel breakfast is very good. The service staff is also very good. The room is big enough, very clean, the bed is very comfortable, the room has a separate balcony, there is sun in the afternoon, Drink some tea to bask in the sun and see the balcony scenery, have a different feeling
GGuest UserStayed overnight, was a fine location with nearby restaurants. Room cards had been left out for us as we arrived after reception was closed.
AAnonymous UserThe room is clean and tidy, the breakfast is rich, the hotel is in a good location, the transportation is convenient, there is an Asian restaurant and a supermarket downstairs, McDonald's is opposite, and there is a Burger King not far away
GGuest UserA very beautiful courtyard complex with lovely, like-new rooms that are bright and modern. Communication before and during our stay wasn't always perfectly clear, but overall, 2 out of the 3 front desk staff were very friendly. The breakfast staff were also friendly, though perhaps not as well-trained as one might expect at a hotel of this caliber. Breakfast was good and the quality of the food was good, but the execution could have been better (for example, the scrambled eggs were often lukewarm). Nevertheless, it was a pleasant extended stay overall.
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