When you book country pub/hotels you don't expect 5* service, you expect to experience local life. In the pub there was a definite abundance of that, and we had a lot of fun. The food was not bad and the cask ale excellent.
The room was small but ensuite and clean. The issue for me was the heat. Even though the weather was cold n damp the room was boiling hot - in part due to underfloor pipes. I had to open the window and try and lean against the wall to keep cool. I went for breakfast early leaving my partner to sleep. The breakfast was a cold buffet ( cooked breakfast weekends only) and was perfectly fine. The lady on breakfast duty chatted away constantly pushing for me to drag my partner downstairs. We were the only residents so I didn't see the urgency. After breakfast the same lady was knocking on the room door to tell us we should have vacated the room by 10. How early is that! The result being we had to pay £25 as a late checkout fee. Leaving is with the feeling that we weren't guests just an inconvenience.
On arrival, this place is set in a beautiful location and plenty of green, lovely welcoming from reception staff and went above and beyond with the customer service from start to finish.
However the room itself had some issues which I’d raised to the reception staff.
Food was pretty good, so compliments to the chef.
Room 11 and 12 are positioned near the kitchen extraction fan!!!!
Grand old Victorian hotel with a nice clean modern pool, good food and friendly, helpful staff. It’s probably the best place to stay in the town and I’ve now stayed twice and would use it again if I needed to visit the town again. However, the decor is getting rather worn in places and it could benefit from new carpets and redecorating. It’s also quite expensive.
Arrived a little late but everything was prepared waiting for us. The room was small but well-equipped and clean. The bar staff in the evening were good but closed very much at 11. Breakfast was freshly prepared and hot. The hotel is right in the centre of town so a great base for a wander around.
Nice hotel and friendly staff. They serve breakfast, dinner, and lunch. If you want breakfast I would recommend paying for it when you make your reservation as this will be less expensive.
This place would be so so good were the bar to be available! Everything including the breakfast was outstanding but without a bar and possible food it is a bit soulless
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