The hotel is conveniently located just 100 meters from the train station, and the Kansai Airport limousine bus stops right downstairs. There's a large shopping mall directly below the hotel, with plenty of dining options nearby. There was a minor issue with my reserved room, but Trip.com handled it excellently. Overall, it's a very good hotel.
I've been wanting to visit Shirahama for almost 10 years, so I picked this onsen resort, rumored to be among Asia's top 11. For Japanese onsen hotels, all-inclusive is a must! However, my overall experience was just so-so, probably because I've stayed at so many Japanese onsen hotels before. It definitely boasts an unbeatable sea view; I booked a garden view room, and when I tried to upgrade to a sea view at check-in, the front desk attendant said none were available. Yet, when I entered my room, I could still see the ocean! The sea view here isn't as breathtaking as in Izu. From Shirahama Station, there's no shuttle, so we had to take a taxi, which was about 2500 yen. The most impressive part of the hot springs here is the co-ed open-air ocean view bath – the scenery is truly incredible! The food was only decent, incomparable to what we experienced at Kusatsu Onsen, Yamato no Sato in Izu, Lake Kawaguchiko at Mount Fuji, or even Gero Onsen. The staff weren't particularly enthusiastic either. There were a lot of Chinese tourists, some from Hong Kong and Macau, but very few Japanese tourists, mostly elderly ones. This onsen hotel seems to be a popular spot hyped up by Chinese travelers! If you're only visiting Kansai, Shirahama is definitely worth a trip. But if you're going to other parts of Japan, it might not be worth making a special journey for.
Tbh they’re very honest cuz I left my iPad in room and they delivered it to Tokyo for me particularly. I appreciate them very much for keenly help. However, I was alone to stay in double room but one of staff refused to give me even just 1 more water
I cannot recommend Candeo Hotels Nankai Wakayama enough! Its super convenient, just a few steps to the JR/Nankai lines and if the trains take too long to come, a few more steps and you're at the bus interchange! The service staff is awesome, room is huge and breakfast is yummy! The coin laundry is super affordable but there's only 2 washers & 2 dryers so to avoid ”peak hour”, better start early or go late. Its on the same floor as the baths and oh my God, the outdoor bath at night in winter is awesome!
Facilities: Simple, practical, and well-maintained across the board.
Cleanliness: Good.
Environment: The hotel is conveniently located near Wakayama JR Station, with plenty of shopping and dining options nearby.
Service: In my personal opinion, the service at this hotel is the best among the many comfortable hotels I've stayed at in Japan. A special shout-out to the lady who speaks Chinese – she was very kind and helpful. Thank you!
After a great stay at the Kuaian Hotel by the rice paddies, I decided to check out the Kuaian Nachiura store, which I'd been eyeing for a while. It was about a ten-minute walk with my luggage, and the hotel was right by the road, with cherry blossoms in full bloom. My room had a fantastic ocean view, and I could even see Bentenjima island from my balcony. I managed to catch the sunset on the beach, which was wonderfully quiet and peaceful – I loved it. In the evening, I enjoyed another relaxing hot spring bath. For breakfast the next day, we had a reservation for 8:15 AM, but I woke up early to catch the sunrise and thought we might be able to eat earlier. To my surprise, we were politely turned away and told to stick to our reservation time (it turns out breakfast is quite a formal affair!). We realized we were a bit too casual and were heading back to our room to wait when the friendly elderly gentleman at reception called us back and found us a table. We had a beautiful view of a corner of Bentenjima island while enjoying a very formal breakfast. It was a wonderful experience overall.
We had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
Smile Hotel Wakayama is conveniently located right beside Wakayama Castle, making it a great choice for sightseeing and exploring the area. Overall, we had a good stay and a pleasant experience.
Although the hotel’s renovation and interior are slightly outdated, the room was still clean and comfortable. Considering the price and the excellent location, it is more than acceptable and offers great value for money.
What truly stood out was the excellent service from the front desk staff. They were extremely friendly, helpful, and professional. We encountered a problem with our car during our stay, and the staff kindly assisted us by contacting the police and helping us handle the situation, which we really appreciated.
Overall, it’s a great option if you’re looking for a budget-friendly hotel with a fantastic location and outstanding service.
The room was very spacious and had no strange smells. The hotel staff even helped move our stored luggage into the room and provided complimentary snacks and water, which was a very thoughtful touch! The TV showed the occupancy of various public areas, which was super considerate. The hot springs were also very comfortable, with good ambiance and cleanliness. After a dip, they offered popsicles, which was a nice treat. There were two large bookshelves nearby where you could pick out your favorite manga to read, and right outside was the massage chair area – absolutely perfect! In the evening, they offered free late-night noodles that were quite tasty, and there was a self-service drink bar. The breakfast buffet had a wide variety of choices, and I even got to try local specialty sushi, which was a unique experience. There was an electronic scale at the stairwell for weighing luggage, which was very convenient. I'd love to visit again if I get the chance!
Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
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I had a wonderful stay at Shirahama Terrace Hotel. The location is perfect — just a short walk from the beach with a beautiful ocean view. The room was clean, spacious, and very comfortable. I especially loved the onsen facilities; they were relaxing and well-maintained. The staff were friendly and helpful throughout my stay. Breakfast was delicious, with a good mix of Japanese and Western options. I would definitely recommend this hotel to anyone visiting Shirahama.
Nice hotel, good services, every staff Nice to you, have free drinks all the time, not only coffee, room is big, views are good, free packages that's was very nice, food is good too, the insen was very nice. If come again wakahama Will come to choose again this hotel.
Each room has a sea view, which is very healing The environment of this hotel has a Mediterranean design There is a parking lot in the hotel The hotel staff is friendly and polite The environment of this hotel has a Mediterranean design Each room has a sea view, which is very healing It is a good place to come with your lover
Value for money. For the price paid. Can't complain much as got free driving from Kada station to the hotel. Cons is need to get the pic from train station to call as the number on the Google map and the banner can't go through. Recommended to use the hotel transport as walking is too far. Pros everything. There is a laundry coin as well which save our life alot as we travel 3 weeks to Japan. Do note the awajima shrine is just beside this hotel. Must visit and do see the sunset and sunrise. Cons far from station
Great location of the hotel. The bus station was near, also Lawson and Family Mart were near. The hotel is quite old, but it didn’t bother me at all. It was quite clean and the room was very spacious. The view was incredible! The onsen was very good, especially the one on the second floor. You can lie in the hot water and admire the ocean. And sleeping on tatami is the best. If you are not a fan of sleeping on tatami and a hard pillow, you should choose a Western-style room.
This time I traveled with three friends, and it was a really fulfilling stay. The large public bath was very spacious, and the bathroom attached to the room was also very clean. It was equipped with the latest washing machine, so it had many great features. I would like to stay here again.
Highly recommended. Good private location, superb service, big indoor and outdoor onsen, superb view and exceptional service. I stayed during end of Nov. 24. The hotel is value for money indeed. The room is definitely not 17m as it s indicated. It s very spacious with great private sea bay view. I stayed during end here one night and stayed at KAMENOI hotel another night. I truly prefer warmth atmosphere here. The outdoor onsen here is certainly better as well! If I go to Katsuura again, I will definitely stay here.
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