Hotels With breakfast in Western Province, Sri Lanka

The location is excellent, right inside the One Galle Face mall and in the same building. The pool is lovely and very relaxing, with sea views. My only issue was that there were only two staff members at the front desk, and they seemed quite cold and unfriendly.

5* hotel booked to end our trip in style. Bar staff and cleaners were super happy, polite and love to great the guests in the hotel. Reception staff were generally unhelpful. I tried to book activities and excursions, but was initially told to go the hotel next door before being given a random book While trying to sort late check out one receptionist began serving another customer over my head. Late check out was eventually agreed to which was helpful but after being sat face to face in silence for minutes. Facilities are wonderful. Nice private beach, great pool area. Two bars and buffet style restaurant with ala carte option. Locals got charged significantly less for our event dinner. Some would say that's fair, others would disagree, but not being transparent probably suggests it was trying to be hidden. Service wasn't 5*. When we arrived our bedding was ripped and had a huge hole in it. Thankfully this was fixed, but I think atleast 2/3 people came to check before it was resolved.

Hotel Management, I arrived at your hotel at 10 p.m. although my check-in time was 12 p.m. the next day. I explained to your staff member, niroshan, that I was willing to wait in the hotel lobby until my check-in time. However, he spoke to me rudely and told me to leave the hotel and return after 10 hours. Unfortunately, I was not allowed to wait in the lobby and had to book another room, paying a full day’s charge for only a few hours. I kindly request a refund of half the amount I paid, as I was charged for a full day despite staying for only 10 hours. I would also like to sincerely appreciate your three staff members for their excellent service: the receptionist Ms.Praveen who was extremely polite, professional and welcoming. Her excellent communication skills, experience and respectful attitude made me feel comfortable and welcomed right away. Ms.praveesha who was very kind, helpful, and attentive, and Mr.Shehan who was friendly, polite and provided excellent customer service. Their professionalism and courteous behavior made a very positive impression on me. Apart from this incident, your hotel is excellent, the food is delicious, and the overall service is very good. I kindly request that you look into this matter and consider the refund request. Thank you very much for your time. Best regards, A Guest

Check in was quick and got the room quickly, room was a bit smaller but had all amenities needed but mini bar was empty. Had mocktails from their pool bar and they were very nice. Food was not the best, dinner buffet had limited options and had no flavour in any of the dishes. Breakfast buffet was okay compared to dinner. I wanted to check out around 12 and they kindly offered a late check out too. Thank you team. I would recommend this hotel but there I hope their food standards get improved.

Our stay was pleasant overall. The beds were comfy, but the aircon was freezing no matter which temperature we selecte

I had a wonderful one-night stay from June 24th to 25th. The hotel offers a fantastic, tranquil escape right in the heart of the city. The staff were incredibly welcoming and attentive, ensuring a seamless check-in and checkout experience. The room was immaculate, comfortable, and offered lovely views. Whether you are visiting for business or a quick leisure getaway, the beautiful lakeside setting and excellent service make it a top choice. Highly recommended.

I was disappointed with my experience at Radisson Colombo, particularly with the check-in process and the level of service during breakfast. I arrived at the hotel around 3 PM, expecting to check in without any issues. However, the lobby was crowded, and the staff appeared overwhelmed and disorganised. I waited until approximately 3:45 PM before finally asking for an explanation. I was then informed that our room had not been cleaned yet due to staffing issues. We had to leave our bags at the hotel and go out for lunch while waiting for the room to be ready. The following day, the hotel offered us complimentary breakfast, which I appreciated as a gesture of goodwill. Unfortunately, the breakfast experience raised another concern. While I was having my meal, a staff member began sweeping the floor around the dining area. I approached a senior staff member and requested that the sweeping be stopped while guests were eating. The staff member stopped and apologised, which I appreciated. However, approximately an hour later, another staff member came and started sweeping the floor again. This was disappointing, especially after I had already raised the issue. I believe the hotel needs to improve its staff training, communication, and service coordination. The check-in delay and repeated disturbance during breakfast made the stay less comfortable than expected. I hope the management takes this feedback seriously and works towards providing a more organised and pleasant experience for future guests.

The sunset from the rooftop was absolutely stunning. The breakfast spread was incredibly diverse, almost overwhelming with choices. If you're on a higher floor, I imagine the room views would be great. For those looking for a hotel stay, I'd recommend opting for the ocean view side, even if it's a bit pricier. The city view is also lovely, with sights like the Lotus Tower. Honestly, having stayed in many five-star hotels, I felt there's room for improvement in their hospitality. For instance, at breakfast, a server spilled juice on my leg while clearing the table next to me. They apologized immediately and said they'd bring napkins. However, several minutes passed, and they unbelievably started setting the adjacent table first and seated new guests. Those guests also seemed confused by the wet floor. I had to ask a different server for napkins before they finally brought them. Regarding cleanliness, the drain in the shower clogged when I took the first shower, and the water wouldn't go down. Housekeeping promptly cleaned it, but I feel this should have been taken care of before check-in. Also, there were some mysterious stains on the towels, which I think should be replaced more regularly. Other than that, the clientele staying at the hotel seemed pleasant, and my stay was comfortable. The only place to plug in Japanese appliances was in the bathroom, so a travel adapter is essential.

My stay was very good and comfortable. The Manager Mr.Ashan and Mr Thisara were warm and couteous . They paid attention to my need or what ever queries raised by me. I am very grateful to them for making my stay a relaxing and memorable one. Ms.Shashikala was in charge of the breakfast. She too was very kind and good in her job. I thank her too. The breakfast was awesome, the srilanka cusine was too good.I enjoyed breakfast. The rooms were clean and housekeeping was done daily. I had a lovely stay at Ramada Hotel

I had a wonderful stay at the Mount Lavinia Hotel. From the moment I arrived, everything exceeded my expectations. The service staff were exceptionally friendly, professional, and always ready to help with a smile. The hotel environment was beautiful, clean, and very relaxing. I especially loved the garden area, the swimming pool, and the stunning beach views. Waking up to the ocean view from my room was an amazing experience. Even the washroom was well-maintained and offered a great view, which made the stay feel even more special. What impressed me the most was the genuine hospitality of the staff. They made me feel welcome throughout my stay and paid attention to every detail to ensure my comfort. Overall, I would rate my experience 10/10. Everything—from the location and facilities to the service and atmosphere—was simply perfect. I highly recommend this hotel to anyone looking for a relaxing and memorable stay in Sri Lanka.