Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
Hotel near Centrum,Hague100% of visitors choose this area
EElveelyh2025.12.14
Clean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
We had a wonderful time! Very convenient if you’re attending a concert or show at Rotterdam Ahoy, it’s right next to each other, with lots of parking space.
Room was lovely, nice atmosphere in the bar and restaurant as well. Highly recommend!
The hotel room in the villa was great. Do note, however, that it requires climbing two steep, narrow flights of stairs to get to it! This wasn't an issue for us, but it's definitely worth being aware of. They do clearly mention this on their website. The staff were friendly and helpful, and a minor problem we had was promptly and efficiently resolved. The hotel is truly right on the beach, just a 100-meter walk away.
Hotel location is good. Shopping mall all nearby, walking distance. The down part is the staircase leading to the hotel. We had to carried our heavy luggage (20kg) up the staircase. Maybe build a ramp for guest to just pull their luggage. Breakfast is good. The varieties of bread is good. Truly love and enjoy it. Except the location whereby we need to walk quite far from our hotel for 3 days. Treat it as an exercise.
Had a great experience! The location was excellent, and I'd definitely consider staying here again. Check-in was very smooth and convenient, and the room was spotlessly clean. The amenities provided were also very effective.
Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
The hotel parking lot is large and convenient.
The room is clean and relatively spacious overall.
The hotel breakfast is slightly simple, mainly bread and eggs.
Clean place with nice staff. Near to restaurant and the Keukenhof garden. Recommended if you stay in Lisse. The garden is very crowded from the noon time and we are glad that we stay here for a night and can enter the garden at very early morning.
It's a little far from the tram, but it's in a quiet residential area compared to the hotel. Although the room is not big, it has everything it needs. It has all the necessary details and is very clean. However, if the water in the bathroom is turned up a little, it will easily overflow onto the floor outside. That's the only pity. Everything else is good overall.
Very Good
5 reviews
8.4/10
Price from
€48
per night
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Travelers Reviews of Zuid-Holland Hotels
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8,6/10
Very Good
GGWNDYThe hotel is nice, clean with quick service at the front desk. Our booking was denied by the hotel due to the amount we should pay directly to the hotel is more than the trip.com's confirmation. The hotel would deny our entry if we did not pay the amount in their system. Thus we paid in and file a complaint to trip.com. In the end, we get the bonus point worth the difference we paid to the hotel from trip.com. I hope, trip.com will be more careful when comes to payment confirmation in the future to avoid the same situation.
GGuest UserThe location is good, close to the center. The reception staff was friendly.
The restaurant was poorly clean. Cables and other items were scattered around the buffet. The breakfast area was unappealing. The waiters only superficially wiped the tables. The buffet looked uninviting.
Overall, it's okay for an overnight stay, but unsuitable for a clean and pleasant breakfast.
DDee SparksConveniently located just 15 minutes from both the train station and the main shopping district, this hotel offers an ideal base for exploring the area. It stands out as one of the better options in its category, offering comfort and excellent service.
The staff are a true highlight – friendly, attentive, and responsive to all enquiries. A special mention goes to Merle, who went above and beyond to assist us with travel arrangements. Her warm and professional manner made a lasting impression.
One area for improvement is the breakfast offering. Guests with dietary restrictions or those who avoid meat and eggs may find the options somewhat limited. Expanding the menu to cater to a wider range of dietary needs would enhance the overall experience.
Overall, a highly recommended stay with thoughtful service and a prime location.
GGuest UserThis is the first time for us to stay here. The hotel room and the bathroom is quite large. The location is perfect, silent and safe. We really love this hotel.
GGuest UserHad a great experience! The location was excellent, and I'd definitely consider staying here again. Check-in was very smooth and convenient, and the room was spotlessly clean. The amenities provided were also very effective.
GGuest UserI had a very pleasant stay at this hotel and overall it was a great experience. One of the best things about it was the location. It was very convenient and made it easy to get around, whether for sightseeing, shopping, or finding places to eat. Everything I needed was close by, and the area felt lively and accessible, which made the trip much more enjoyable.
Another thing that stood out was the cleanliness of the hotel. The room was very clean when I arrived, and it was clear that the hotel takes good care of its facilities. The bed was comfortable, the bathroom was spotless, and the common areas were also well maintained. A clean and tidy environment always makes a big difference, and it definitely helped me feel comfortable and relaxed during my stay.
The staff were also one of the highlights. Everyone I spoke to was polite, friendly, and very helpful. They were happy to answer questions, offer assistance, and make sure guests felt welcome. Their positive attitude created a warm atmosphere and added a personal touch to the whole experience. It is always nice to stay somewhere that values good service, and the staff here really helped make the visit smooth and enjoyable.
I also appreciated the local recommendations provided by the staff. They suggested nearby restaurants, cafés, and places to visit, which helped me experience more of the area beyond the usual tourist spots. Their advice was useful and showed that they genuinely wanted guests to have a good time, not just at the hotel but in the surrounding neighborhood as well.
Overall, I would recommend this hotel to anyone looking for a comfortable and convenient place to stay. With its excellent location, high standards of cleanliness, and kind, helpful staff, it offers a very positive experience. I would definitely consider staying here again in the future.
GGuest UserThe room was decent but unfortunately the window was right above the entrance as everyone is smoking right under it, so don't think about opening the window.
We arrived and there was a sock on the smoke alarm, went downstairs to notify reception and another customer told us it had been there when he stayed days back. Clearly people smoking in rooms, but we couldn't smell it much so that's a plus. The reception staff came to take it down swiftly but it should have been caught way earlier by the cleaning staff!
The bathroom was nice. WiFi worked great in rooms as well.
GGuest UserOur initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
GGuest UserThe hotel was really clean. The photos we saw of this hotel all over the internet showed it to be close to the promenade, but unfortunately it wasn't like the photos and it was a long walk from many things.
The breakfast didn't have the variety that a five-star hotel should have, it was about the same as a four-star hotel and there was very little choice. The Netherlands is famous for its cheese, and considering it was a five-star hotel and in the Netherlands, there was very little choice of cheese at the hotel's breakfast. The hotel didn't have slippers, it's a good thing we had brought them with us. We went to five- and four-star hotels in several different countries and they all gave us a bottle of mineral water a day, but here, no, there was no water and we bought it ourselves from the market. And another thing that really bothered us was the extreme coldness of the room🥶, to the point where it was like winter (we were there on September 1st). The air conditioner in the room was always on and could not be turned off at all, and they themselves confirmed this, and unfortunately I got sick there🥺😮💨.
One of the towels and one of the pillowcases were also dirty. If they can't be washed, they should be thrown away. This brings down the quality of a five-star hotel.
The menu selection was limited, but we had a very delicious fish dinner.😋
EElveelyhClean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
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