Our initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
Hotel near Centrum,Hague100% of visitors choose this area
EElveelyh2025.12.14
Clean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
This hotel was the perfect choice since I was attending a conference at the exhibition center right across the street. Being able to walk there in just 5 minutes was incredibly convenient. The room was small but well-designed, and the king-size bed was very comfortable for one person.
I had a really great stay at this hotel. The location is perfect — it’s very close to the beach, which made everything so convenient. From my window, I had a beautiful view of the sea, which made the experience even more special.
The staff were incredibly kind and helpful. They went above and beyond to assist me — they even gave me a charger for my phone when I needed one and helped print an important document for me.
Overall, I felt very well taken care of and would definitely recommend this place to others!
We arrived early were treated so lovely by delightful young man. Our luggage was stored for us. Everything was great. We asked how much a taxi would cost to cruise port by a lovely lady, at hotel desk she said 17 Euros, she booked it for us. What spoilt everything is we were advised by driver at cruise port....we will be charged 30 Euros, my husband advised that is not what hotel advised us. Driver settled on 25 Euros as he said hotel has to take 5 Euros to. This truly spoilt our lovely experience at our accommodation.
Other that this the hotel was beautiful.
We had a very great time at CityHub. It was clean and modern. Check-in and check-out are very easy. The luggage storage is intuitive. The pod is soundproof. Very recommended!
Getting there was incredibly easy — it’s only about an eight-minute metro ride from Rotterdam Central, and the hotel is literally just outside the Leuvehaven metro station, which makes arrival and getting around very convenient.
The hotel itself was very clean, and the staff were consistently friendly and welcoming. We had a canal-facing room, which was beautiful, especially in the evening when the lights reflected on the water — definitely a lovely touch to the stay.
It’s also about an eight-minute walk to Beurs, so you’re well placed for shops, restaurants, and the city centre without being right in the busiest area. I’d happily recommend this hotel for both comfort and location.
The hotel parking lot is large and convenient.
The room is clean and relatively spacious overall.
The hotel breakfast is slightly simple, mainly bread and eggs.
Clean place with nice staff. Near to restaurant and the Keukenhof garden. Recommended if you stay in Lisse. The garden is very crowded from the noon time and we are glad that we stay here for a night and can enter the garden at very early morning.
It's a little far from the tram, but it's in a quiet residential area compared to the hotel. Although the room is not big, it has everything it needs. It has all the necessary details and is very clean. However, if the water in the bathroom is turned up a little, it will easily overflow onto the floor outside. That's the only pity. Everything else is good overall.
Very Good
14 reviews
8.4/10
Price from
THB 1,709
per night
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8.6/10
Very Good
RRichard TurenGreat location just ten minutes from Rotterdam Centraal Station, quick efficient check in, friendly guy at the counter explained services offered! Room was well lit, quiet and very clean!
Big worry was the Doona..a single king doona stuffed into a double bed doona cover! Lots of pulling to cover each of us! Only three pillows.No room safe!
Breakfast was adequate, room needs a better layout, one coffee machine didn’t work!
No beans, no bacon, only overcooked scrambled eggs and hash browns on the heated side! Slow toaster!
Cleaning staff were fast and friendly! Table turnover was quick!
We would recommend this hotel for a business stay, it seems popular with school and sporting groups!
RRay72Nice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
DDee SparksConveniently located just 15 minutes from both the train station and the main shopping district, this hotel offers an ideal base for exploring the area. It stands out as one of the better options in its category, offering comfort and excellent service.
The staff are a true highlight – friendly, attentive, and responsive to all enquiries. A special mention goes to Merle, who went above and beyond to assist us with travel arrangements. Her warm and professional manner made a lasting impression.
One area for improvement is the breakfast offering. Guests with dietary restrictions or those who avoid meat and eggs may find the options somewhat limited. Expanding the menu to cater to a wider range of dietary needs would enhance the overall experience.
Overall, a highly recommended stay with thoughtful service and a prime location.
GGuest UserThis is the first time for us to stay here. The hotel room and the bathroom is quite large. The location is perfect, silent and safe. We really love this hotel.
TTravellerGoGoGoWe had a very great time at CityHub. It was clean and modern. Check-in and check-out are very easy. The luggage storage is intuitive. The pod is soundproof. Very recommended!
GGuest UserNH hotels usually offer a certain level of reliability, and this one is pretty central. You can walk to the city center and nearby attractions within 10-15 minutes. The hotel breakfast is also quite good, and if you opt out of room cleaning, you can redeem a complimentary drink of your choice at the bar.
GGuest UserRoom (twin room) was clean, room was ready very early and we even received bananas and water for the marathon which was really nice + the bed was comfortable. Location is also good, near the central station and city centre. We sadly had a really bad sleep here because people (not sure if they were guests or staff) kept slamming doors very loudly on our floor through the night, as late as 4 pm. It kept waking us up, even while wearing earplugs. The hallway isn’t soundproof enough.
GGuest UserOur initial impressions were mixed. On one hand, we were impressed by the hotel’s atmosphere and the check-in staff were efficient and friendly. On the other hand, there were some “interesting” house rules displayed at front desk which made us question what type of people they have staying in the hotel and how they view/treat their customers.
The location is 10/10. 1 minute walk to Maashaven metro station, very centrally located and saved us lots of travelling time. More time for exploring!
The service was extremely mixed and inconsistent. The desk staff were lovely and kind. I needed late checkout at 5am and someone was there to deal with the matter quickly. However, the lady who appears to be the manager is cold and quite frankly rude. My partner became unwell on our last night and by 2pm he was better but still not 100%. I explained the situation and requested 1 extra hour as he got himself together. The member of staff I spoke with was very sympathetic and had to double check with the manager if we could stay the extra hour. Totally within their rights to say no, I understand that. The manager agreed. It’s the way she handled the matter - with absolutely no grace and no manners. She was evidently reluctant and did not directly address me at any point, she completely ignored me. Really bad customer service, especially in an already stressful situation. Please learn how to communicate with people or don’t work or sit at the front desk with your terrible attitude, bringing down the rest of the hard working, friendly front staff desk.
PPatricia DobrevaThis was an amazing experience! We are very satisfied with our staying in Inntel Hotels Den Haag Marina Beach. The staff was very polite and helpful. The food is delicious, and having champagne at breakfast is really chic. 🥂👌. Location, the sea view and the peace are priceless! High professional level in every aspect.
EElveelyhClean, comfortable bed, a bit tiny if you have big stuff. Wireless charger doesn't work very well, I used USB cable instead.
Showers cabins and toilets are just like ones of those at swimming pools, so it's okay.
The hostel doesn't seem acquainted with trip.com, so they charged me the whole amount a second time, but normally I got refunded.
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