MashaAllah, TabarakAllah – I had a wonderful stay at this hotel.
The place is beautiful and very quiet, and the cleanliness is outstanding – everything was spotless.
I would especially like to thank the front desk staff member, Mr. Abdulrahman Hajili, for his exceptional professionalism and respectful attitude. He was truly courteous and helpful throughout my stay.
Thank you for such a pleasant experience – I look forward to staying here again, InshaAllah…
It is our second consecutive time in this hotel , the location is very good less than 5 minutes to the mosque , the stuff is so helpful, all the rooms needs a kettle to prepare coffee - but when we requested they brought it, the barista prices are good , lot of restaurants r near by
The hotel is a decent place to stay and not too far from Masjid Nabawi. The rooms and amenities are good enough for a comfortable visit.
One tip for travelers: don’t just ask taxi drivers outside to take you to the mosque—they usually charge more than double. Make sure you have the Careem app downloaded; it consistently saved me over 50% on transport every single time.
The hotel provides a shuttle service, but it only runs at prayer times (five times a day). This is convenient if you’re sticking to prayer schedules, but if you want to spend extra time in the mosque, you’ll likely need to use a taxi or Careem. Also, just be aware that their laundry service is on the expensive side.
Overall, it’s a comfortable stay with decent amenities, but planning your transport and laundry in advance can save you money and hassle.
Everything is excellent and clean .. Room space is excellent .. Location is near to airport and train. There was a little smell of smoking in the room, but once opened the window it's cleared in few minutes.
I was very satisfied with the experience of booking an apartment overseas this time. I could cook and wash clothes in the apartment. Because it was Ramadan, there were no restaurants to eat in during the day, so I could just cook something in the apartment. There was a big Carrefour across the street! Shopping was very convenient!
For the price we paid and the proximity to the Prophet's Mosque it is an amazing hotel. The moment you open the door you are greeted by a wonderful room filled with all the amenities you need for your trip. We really enjoyed our stay as well as the city as a whole as it is a short walk to the Quba walkway and the Al Hayy. I will definitely choose Medinah Deluxe as a hotel as well as recommending it to anyone who wishes to visit medniah without spending too much on other hotels.
Overall, it was a decent stay. However, the check-in process was frustrating and unprofessional. I had booked two rooms under two different names, but the receptionist only checked for one name and refused to verify the other. This lack of basic customer service forced us to contact Trip.com customer support, and the issue took nearly an hour to resolve — all while I was waiting with my infant and my mother in a wheelchair. This was a highly disappointing experience. Most of the staff were unhelpful and lacked courtesy.
Honest review, I have made my full payments when booking in advance online. The only payment I had to make is hotel tax when check in but the receptionist asked me to pay full amount I had to show my advance payment recipet, and also when going for breakfast the people who managing it did not found us in their list, so again had to go to the reception to sort out I think trip.com needs to look into this so everything goes smoothly for other travellers.
Excellent, clean hotel with a good location. The only disadvantages are that some of the room service staff are uncooperative and take time to serve even after requesting. The strange thing is that one of them lies and claims that we refuse the service. Most of the things we ask for, we say they are not available, and the coffee capsules are delayed from the restaurant, unfortunately.
The room price is expensive, it's close to the Haram, and there are no private parking spaces for the hotel.
Very Good
40 reviews
8.5/10
Price from
€38
per night
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9.1/10
Great
AAllam ashOverall, my stay was good. The staff were generally friendly, though the check-in experience was a bit unpleasant at first. Thankfully, things improved afterward thanks to Ms. Bayan’s excellent assistance. However, the hotel feels overpriced compared to other options located very close to Al Haram in Medina. One major downside was the corridors — they were often full of leftover food left outside rooms, which was unpleasant and gave a poor impression. Security personnel needed further training to be more customer friendly
Aamr riadIt is our second consecutive time in this hotel , the location is very good less than 5 minutes to the mosque , the stuff is so helpful, all the rooms needs a kettle to prepare coffee - but when we requested they brought it, the barista prices are good , lot of restaurants r near by
Lli.ohaoThe hotel's location is a definite highlight, absolutely stunning. However, it's crucial to arrange transportation with the hotel in advance, otherwise, an Uber ride will cost you an arm and a leg. The room was spacious and comfortable, and the signature Banyan Tree essential oils felt like an amazing bonus in a desert hotel. Overall service was excellent, with friendly staff always ready to assist. Of course, there was one disappointment: the mountain pool was closed due to a safety issue with falling rocks.
GGuest UserExcellent location and very close to masjid nabawi(2mins walk). I also had my room with the masjid view. I will use again when I visit medina and I recommend for anyone wishing to observe solat at masjid nabawi often.
SShahmeel A“My family—my wife and two children—and I enjoyed a highly satisfactory stay. The accommodations were comfortable and well-suited for families.
Service was exceptional, with professional, attentive staff who accommodated our needs, especially with young children.
Facilities were well-maintained and practical.
The breakfast buffet stood out as excellent, offering diverse, high-quality options.
The hotel’s prime location allowed a convenient 5-minute walk to Masjid Nabawi.
Overall, it provides excellent value for families seeking comfort and proximity to the Prophet’s Mosque.”
AAnonymous UserVery outdated and customer service is terrible. Rang reception from hotel room no answer (2 times) than had to go to reception to complain safe don’t work, they turned up next day to sort it out.
GGuest UserInitially i got surprised after Booking hotel informed me that they couldn’t find my booking and advised me to contact with service provider. I called Trip.com Saudi Arabia contact number they supported within 30 minutes.Not only provided me new hotel confirmation number but also sent confirmation email as well.When I called with new confirmation number it was okay and I reached and faced no issues.It was great experience with Trip.com to book Such a nice property in very reasonable price and no hidden charges.Finally we enjoyed it.
FFadzlin FouziThe staff is friendly and helpfull. Even the location also is walking distance to haram. The shuttle provided also is very punctual and convenient.
SShazianService is exceptional.Very attentive to any comment.
Location is just opposite gate 329.Best for women's entrance to the mosque.
Area of improvement-Breakfast same everyday.catered for middle eastern guest.Should have more varieties like Malaysian or Indonesian food.
Next will be the toilet-shower in the bathtub is a huge challenge for some especially the seniors.Hopefully they will change it to shower room when they refurbish the room.
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