We had plesant stay at Al Safwa Orchid hotel. It's not our first time there.
The hotel itself is spacious with many large lifts so you are not stuck when you go up or down for prayers. It's just in front of King AbdulAziz Gate and Umrah gate.
There are plenty of food places and shops at lower floors below the hotel reception and prices are competitive to other stores away from there.
This hotel was my first choice for my family's stay in Makkah and will always be.
Great location
1.Easy check in. Supportive and welcoming people
2. Great breakfast and lunch buffet. Enjoyed the quality and fast
3. Shuttle service to Haram and Mall every 5-7 mins
4. 5-7 mins walk to Haram
5. Great views.
Loved the rooms. Very comfortable and spacious.
I recently stayed at this hotel and can confidently say that the experience exceeded all expectations. From the moment I arrived until the day of departure, everything was handled with exceptional professionalism, care, and attention to detail. The level of service provided truly felt outclass and made the stay both comfortable and memorable.
One of the most impressive aspects of the hotel was the cleanliness. Every area—whether it was the room, bathroom, corridors, or common spaces—was spotless and extremely well maintained. Housekeeping deserves special appreciation for their consistency and dedication. The room was cleaned thoroughly every day, fresh towels were provided, and everything was arranged neatly, giving a real sense of comfort and hygiene.
The staff were outstanding. They were polite, respectful, and always willing to help with a warm and welcoming attitude. Any request or question was handled promptly and professionally, making us feel genuinely valued as guests. Their hospitality created a relaxed and positive environment throughout the stay.
The room itself was well equipped, comfortable, and thoughtfully arranged. The bed was very comfortable, allowing for a restful sleep, and the overall atmosphere of the room was peaceful and pleasant. Everything worked perfectly, from lighting to amenities, which added to the stress-free experience.
Overall, everything about this hotel was perfect—from service and cleanliness to comfort and management. It is rare to find a place where all aspects are maintained at such a high standard. I would highly recommend this hotel to anyone looking for quality accommodation, whether for family, business, or religious travel.
I will definitely choose this hotel again in the future and would not hesitate to recommend it to others. A truly excellent stay from start to finish.
Everything was fine, but there was a problem with canceling the reservation on the second day. There was no prior notice about stopping Umrah pilgrims and allowing Hajj pilgrims to enter. Please make a note of this again if this issue recurs. Thank you.
The hotel was great, clean, and staff is extremely welcoming & helpful… the location of the hotel is a bit far from the masjid al-Haram, however, the hotel has their own buss waiting right outside the hotel lobby operating 24/7 to drop you to Sheb Amer bus station… also the bus waits for you in section A platform C-23
Great location. Not far from the airport. Staff were very polite and helpful. Very nice breakfast. The room was spacious and very clean. I wish the room had a bathtub.
Stayed at Rose star hotel Jeddah and had a very pleasant experience. The hotel was clean, comfortable, and well maintained. Staff were friendly and helpful throughout the stay, and check-in was smooth. The facilities were good, and the overall atmosphere was calm and relaxing. A great option for anyone visiting Jeddah .
I stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there
Everything was outstanding, from the hotel reception staff to every detail. They truly excelled in every aspect: flexible service, cleanliness, and excellent manners. The rooms were spacious, and the service was quick and responsive. In short, this hotel deserves to be stayed at again.
Thank you, Hotel Fender 💐
Very Good
7 reviews
8.9/10
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8.9/10
Very Good
AAnonymous UserPrice: Very cheap for a 4-star hotel. Good value for money.
Location: Quite far, located in the an Naseem area, but like the vive there.
Shuttle bus : very excellent and very punctual.
Room: Overall okay, but the toilet is quite small.
Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily.
Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety.
I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up.
Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.
MMFH Bin HamoodahI stayed there in the same year it opened, 2023, and honestly, I was blown away by the hotel's luxury, location, the service of the staff, the overall tranquility, and the wonderful rooms. Even the food was excellent; I consider it the best I've had so far. Even if you don't stay there, I highly recommend trying Patras Restaurant. Since it was my first stay in the hotel in 2023 and I was so impressed, I went back and booked a room for my friend to try it, and I will definitely visit and stay there
EEren_SHKThe hotel was great, clean, and staff is extremely welcoming & helpful… the location of the hotel is a bit far from the masjid al-Haram, however, the hotel has their own buss waiting right outside the hotel lobby operating 24/7 to drop you to Sheb Amer bus station… also the bus waits for you in section A platform C-23
GGuest UserOne of the best options for those travelling with elderly parents or those requiring assistance.
Everything was fantastic. Entrance is through the Clock Tower so it gets really busy during the evenings but aside from that had no issues.
Would definitely stay again.
GGuest UserFantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah.
The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times.
Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram.
Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)
YYasirSolangiExcellent hotel with great service and a nice breakfast. Highly recommended! Compared to other hotels, this offers the best value for money. However, the location is on a hill, which may be difficult for elderly guests to access.
GGuest UserMy stay at Swissôtel Makkah was excellent in every aspect.
The hotel’s exceptional proximity to Al-Masjid Al-Haram is a major advantage, making it extremely convenient for prayers and Umrah without any transportation hassle.
One of the standout features is that the hotel offers two entrances: the main entrance and an additional side entrance, which allows for smooth and quick access in and out of the hotel. This is a very practical feature, especially during peak times.
The food was outstanding, with high quality and great variety. Most importantly, the restaurant staff were incredibly dedicated and attentive, always going the extra mile to ensure we were comfortable and well taken care of.
Another point worth highlighting is the hotel’s flexibility and professionalism, as they kindly allowed us a late check-out extension of two hours, which was greatly appreciated and added to the overall comfort of our stay.
Overall, Swissôtel Makkah is an excellent choice for anyone looking for a prime location, exceptional service, and high-quality dining, providing a truly comfortable and memorable experience near the Holy Mosque.
MMarziraHotel Review: Raffles Makkah Palace
My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable.
From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards.
A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated.
One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care.
The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort.
Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate.
Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions.
The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience.
Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.
GGuest UserEverything was fine, but there was a problem with canceling the reservation on the second day. There was no prior notice about stopping Umrah pilgrims and allowing Hajj pilgrims to enter. Please make a note of this again if this issue recurs. Thank you.
YYanda Ekaputra HermawanI had a wonderful stay at Pullman ZamZam Makkah. The location is unbeatable, situated right in front of the Masjid Al Haram gate, which made performing Umrah and attending daily prayers incredibly easy and convenient. I was fortunate to get a room with a beautiful Partial Haram View, which added a special spiritual touch to my stay. Another highlight was the sahur buffet, the selection was massive and high-quality, ranging from delicious main courses and appetizers to a wide variety of desserts.
Highly recommended for anyone looking for comfort and the best proximity to the Holy Mosque.
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