The location is very convenient, right off route 1 south. We arrived very late and with the incorrect booking date. The lady at the service desk was extremely helpful and managed to rebookd a room at the spot. Thank you to trip.com.
They also allowed us to have a late check out. Again have to praise the friendliness of the service desk.
The room assigned was not set up properly so we got an upgrade.
Room is clean by there are no slippers, no shower cap, tooth brush etc. Kind of disappointed.
There were several fees that I didn’t expect such as $31 resort fee. $15 early check in fee for checking in at 2:00 rather than 4:00 and $10 for parking.
The place also needs updating. Two beds were standard size not queen size.
Al things considered I would not be inclined to go back.
The location of the hotel is very good, in the commercial center, the facilities are complete, there is a small surprise in the room, there is a small reception room, so I will not affect the family.
This hotel feels a bit like an old car, but it's a decent option for a layover near Newark Airport. They offer an airport shuttle, though it doesn't run very frequently. The breakfast was particularly bad, and the plates looked like they weren't even washed properly. I even overheard a Chinese gentleman in the restaurant constantly complaining about it.
Stayed at this hotel due to 3 reasons
1. Proximity to airport
2. Free shuttle (see photo)
3. Reputable brand name.
Hotel gave 2 small bottled water and quench thirst.
Hotel has a small corner for cold food, drinks and snacks but pricey; but good for quick buy.
The room is small and it is not convenient to put the suitcase.
The toilet is clean, but the shower head is not easy to use. After adjustment, the water still sprays everywhere.
The hotel has a rich breakfast
Stayed over to see a show. They were sold out but we got the room through trip.com. Corner room was spacious, clean and had a great shower. Bathroom hair dryer wasn't working but they left an extra one. Got in later than we wanted due to traffic, went to the show, met with friends and ate late at night. Great selection available for late nite food. Burger was excellent (I'm picky about burgers). My only complaint - I thought the venue was too cold. Love that Hard Rock offer both smoking and non smoking rooms. I hate getting a room that has been smoked in.
Good breakfast. Free parking on weekends until 10:30. Second stay. Spacious room. Very convenient to the mall next to the hotel. Highway 1 is at the doorstep. Convenient to everywhere. Worth recommending
Very Good
51 reviews
8.9/10
Price from
JPY 15,495
per night
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7.0/10
GGuest UserI stayed at this location twice during my trip & had different experiences based on the person at the front desk. The hotel has a shuttle but it only runs certain hours; therefore, if your flight is late and the front desk doesn’t care, you are left stranded in finding a way to the hotel. The first person rounded up a shuttle for pick up, the second person said I just needed to find a way there (which was very expensive).
The breakfast was hot coffee and bags of tea & hot water, instant packs of oatmeal and grits (when not hoarded by other guests), individually packaged chocolate & plain muffins, and granola bars. It’s something, but definitely not my first choice.
This place is not the best nor the worst so if you want a definite shuttle, choose a closer location.
CCRodOk so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
GGuest UserWas the worst experience I’ve ever had at a hotel. They were working directly under our room at 8am on a sunday. Hammering and power tools and then the fire alarm went off and was told by the people in the hallway we had to evacuate. Was just a horrible morning. Consumers appreciate the fact that you want to improve your facility but please be mindful of your guests staying there especially on a weekend. The reason why we even stayed over night was to have a good nights rest after along Saturday evening. So it really was horrible to be woken up to banging and power tools when all I wanted was a good nights rest.
Wwolfsvane**⭐️⭐️⭐️⭐️⭐️ | A Truly Exceptional Stay — Beyond Expectations!**
From the moment we arrived at \[Hotel Name], everything was pure perfection. The check-in process was seamless and welcoming — we were greeted with a smile, a refreshing welcome drink, and helpful staff who made us feel at home instantly.
**Room:**
Our room was spotless, modern, and elegantly designed, with a breathtaking view of the city skyline/ocean/mountains (customize as needed). The bed was heavenly — I honestly had the best sleep I’ve had in months. The daily housekeeping was consistent and thorough, and small details like the nightly turndown service and complimentary bottled water made a big difference.
**Amenities:**
The infinity pool was a highlight — clean, relaxing, and never too crowded. The gym was well-equipped, and the spa treatments were heavenly. We also appreciated the fast Wi-Fi and convenient business center.
**Dining:**
Breakfast was a daily treat! The buffet had everything from fresh tropical fruits and artisan pastries to made-to-order omelets and local delicacies. We dined twice at the in-house restaurant, and both meals were five-star quality — beautifully presented and incredibly flavorful.
**Service:**
What really sets \[Hotel Name] apart is the **exceptional service**. Every staff member we encountered — from the concierge to housekeeping — went above and beyond to ensure our stay was comfortable. Special shoutout to \[Staff Name, if applicable] for their kindness and helpful local tips!
**Location:**
Perfectly located near top attractions, restaurants, and shopping areas, yet still quiet enough for a restful sleep. It felt like the best of both worlds.
**Final Thoughts:**
I’ve stayed at many hotels around the world, but \[Hotel Name] genuinely stood out. Whether you’re visiting for business, romance, or a family getaway, this hotel offers outstanding value, comfort, and luxury. I wouldn’t hesitate to stay again — in fact, I can’t wait to return!
BBrandi JaymesMy check in and room were perfect by the absolutely lovely front desk woman who works 7pm when I checked in I wish I remembered her name… the very next day, I was overcharged $50 by a morning front desk employee who informed me they were “ sold out” and my “ only option would be to book through her” and she accepted 200 CASH “as long as I did the $25 deposit on a credit or debit card in my name”…. I was pressed for time and simply believed what I was being told in good faith as I’ve had never had an issue w a Hilton property over reservation charges and I am a Honors member for many years and much travel… suffice to say… I found availability for that night hours later when I had the time to review and attempt to book my third night…. Rooms were still(!) available online at rates lower that the 224 I was charged …. Third night I saved over fifty dollars by booking on Third party….
My suggestion is that prospective travelers Book Prior to stay and not reserve at front desk… this is common knowledge, but to tell me they were SOLD oUt and she was “ doing me a favor by extending my stay and allowing me to pay cash “( or perhaps ripping off both me and perhaps Hilton hotels ? I’m speculating on that… wish she had been accurate on my options if not outright LIE …. And I do not want to take Anything away from the great exp I had at check in ….the hotel is very comfortable without being modern in that way that NYC boutique hotels are… I find that sp**** mod look for hotel rather cold and pretentious…. Great smart TV w all access a clean room and all the amenities are what make this hotel a must if traveling to the area… just look thru Google hotels to find ur Very best rate .. and enjoy!
I sure did! Thank u Hampton inn Neptune, NJ!
Bari W
Solo traveler
MM50654****The hotel has been recently renovated, and the bathroom is new, but the water pressure is a bit low. The overall noise level isn't too bad. The front desk staff, a black woman, had an average service attitude. Check-in was significantly delayed because a tour group was ahead of me. The free shuttle only goes to the AirTrain station, so I had to take an Uber to the terminal because I was in a hurry.
EEsan&EdwardThis hotel feels a bit like an old car, but it's a decent option for a layover near Newark Airport. They offer an airport shuttle, though it doesn't run very frequently. The breakfast was particularly bad, and the plates looked like they weren't even washed properly. I even overheard a Chinese gentleman in the restaurant constantly complaining about it.
HHilda Lee SStayed at this hotel due to 3 reasons
1. Proximity to airport
2. Free shuttle (see photo)
3. Reputable brand name.
Hotel gave 2 small bottled water and quench thirst.
Hotel has a small corner for cold food, drinks and snacks but pricey; but good for quick buy.
EEndlesssideThe location is still very convenient, and the facilities are okay. It is suitable for families traveling with children. It has a microwave and a refrigerator, which is very convenient for hot food.
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