Beware of this hotel! They will charged you the damaged deposit usd70 above (not credit card preauthorisation) and told you that they will refund upon check out time. After weeks you check your credit card statement the refund still not get in. You have to spent above one months to argue with them. Ask them to proved the bank receipt they just sent you their OWN payment receipt with own writing refund. They said don't find the bank receipt anymore. This the fraud payment case exactly!
Overall it's OK, but it really doesn't meet the five-star standard. It's relatively old, the location is good, the service is generally OK, but it doesn't meet the five-star standard. I stayed for 9 days, and the housekeeping sometimes knocked on the door at 9 or 10 in the morning. Fortunately, I was awake. I had to check out today. The housekeeping knocked on the door at 9 o'clock, but I was still asleep. Then I hung a sign at the door saying ”Do Not Disturb”. They knocked on the door again and asked what time to check out, but I had already told the front desk about the delayed check-out. I feel that their links are flawed. Some staff feel that they are enthusiastic and enthusiastic about their work, and they will answer questions in a timely manner, but some do feel that their attitude is casual.
The lobby is well decorated, and the rooms are average.
The room was very nice for the money and the staff were superb in answering my questions. A staff member was outstanding in offering to lend an ice scrapper to scrap off ice on my car when I forgot to bring one. I would definitely stay at this location the next time I'm travelling the same route.
Hotel near LaGuardia Airport Area,New York2.3% of visitors choose this area
SSTsolo2025.10.26
Arrived to a pot smelling room. They suspect that the window was open and the smell drifted in. I had to stay another night and that room had left over toiletries that were obviously already used. The staff were helpful in letting me change rooms and were fast to respond.
Debit card holds of $200 need to wait 30 days for release which they don’t tell you, only saying credit cards are a few days. Annoying to have to keep track of it for so long.
The area is a little questionable between the subway to the hotel at nighttime. Not well lit in areas and not many people around with dark construction sites and no footpaths.
Hotel near Times Square,New York39.9% of visitors choose this area
MM53161****2026.01.07
This hotel is conveniently located near Times Square and 5th Avenue, just a 5-minute walk from the subway. There's a Target supermarket right across the street, making it super easy to get around. The lobby is on the 21st floor, and check-in is available after 4 PM. We were able to store our luggage for free on the day we arrived. Our room on the 32nd floor was a corner room with windows on two sides, offering great views. It was clean, spacious, and bright, and there was even a Chinese-speaking receptionist, which was a thoughtful touch. The ground floor entrance is a bit small and has a pillar in the middle, but once you're inside, it's quite spacious. My only complaint is that housekeeping only made the bed and emptied the trash; they didn't clean the hair on the floor or restock the tissues and toilet paper. I hope they can improve on that.
This motel was a bit more than expected, the room was very spacious, but there was a chair missing and we had to stand and eat. The front desk service was very good, when we said that we wanted to stay for one night, we were told that the room was full. Simple breakfast provided but had to bring back to the room to eat as there were no tables and chairs for dining. Overall quite satisfactory.
After getting off the plane at JFK, I drove for 6 hours to spend the night here. The next morning, I went to the Maple Leaf Country Thousand Island Lake Scenic Area. This Q has a microwave and refrigerator. The double bed is a good size. There are many sockets in the room. The air conditioner is relatively quiet. Breakfast is the usual. McDonald's is next door and you can walk there. Walmart is a 2-3 minute drive away.
Hotel near Times Square,New York39.9% of visitors choose this area
Ttony-dass2025.10.26
The location is fantastic, right in the heart of the bustling downtown area, making dining and sightseeing incredibly convenient. It's just a few minutes' walk to the Empire State Building and Times Square, and the subway is easily accessible for trips to the Metropolitan Museum of Art and Central Park. We arrived before check-in time, but the staff, seeing how tired we were, very kindly allowed us to check into our room early. This gesture brought a touch of warmth to us in a strange foreign environment. I hope to have the chance to stay here again next time.
Very Good
199 reviews
8.5/10
Price from
THB 3,120
per night
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8.9/10
Very Good
DDr EddyThe hotel is in a very good location. Alexandra was so nice that she gave us a complimentary breakfast and accommodated us even before our check in time. It was a good experience. Although breakfast has a lack of food variety, it was good.
MM458390****The location is unbeatable, really close to the most bustling area of the city center. The subway station is right next door, making it super convenient for getting around. The hotel environment is great; although it's an older property, you can tell it's very well-maintained. Getting upgraded to Westhouse in the same building was also a pleasant surprise!
GGuest UserHotel is in an excellent location but checking in was a nightmare had to queue for over an hour. The lift system is atrocious. The system gives you a lift for your floor and then allocates that lift to everyone else. It takes ages for it to come and then everyone cannot get into the one lift and you start all over again. Could be waiting 30 mins plus for a lift. Everyone complaining about the lifts and sating that it’s the worst hotel because of it.
KKitrynThis hotel is immaculate and absolutely everybody is above and beyond pleasant. Though not directly affiliated with the hotel, Inexpensive, super clean and very easily accessible parking is a two minute walk away at 25 Kent St. We paid $64 for 2 1/2 days of parking. The room was incredible. Exposed brick walls with super high ceilings, the bathroom had a huge tub and a wonderful shower. Pro tip: if traveling with someone that you do not want to see you naked, understand that it is not a one-way mirror over the bar and you absolutely CAN see into the shower While someone is showering. Luckily I was with my daughter, so this was not a real issue. The restaurant within the hotel and the Ramen place directly next-door are both wonderful. I did not make it to the rooftop bar this time but since I absolutely will stay at this hotel every time I come to visit I will check it out next time! The room was extremely quiet, temperature was easy to control. Now, a little too much honesty, I am an extremely “sensitive” person, and resting and hearing so much from the second I stepped into this hotel. I was never scared, as I definitely don’t typically get scared, but I had numerous very genuine and very obvious things happen while I say that this hotel, such as seeing things walk across the hall in both my room and the hallway, in the main lobby bathroom someone walked into the bathroom and into the stall next to me, but never left, and when I looked, there was no one there,and I was in the shower. I could hear several men talking to each other as if they were right next to me. I was definitely not hearing people from another room. I also heard the door to the stair well open, which is right next to our room and I was right next to the door so when I looked, there was nobody there and I pulled it shut again. Just out of curiosity, as to what was there prior to the hotel, on the way home my daughter looked up the history to the hotel. Let’s just say it was very enlightening as to why i was experiencing so much activity in this hotel, especially on the third floor next to what I will assume would have been a fire escape at some point. It also may explain why the first thing that went through my mind when I opened the front door of the hotel and turned to my daughter and said “I’m surprised the hotel gets away with door opening inward. It goes against fire code. Anyway, You can look up the history yourself and understand all that I have said. :-)  either way, a spectacular hotel at a decent price and a very safe and beautiful part of the city. I will definitely stay here again!
MMs. ShaniquaOmgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice.
PLEASE NOTE:
There's a separate fee for breakfast if not selected when booking.
Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)!
We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional!
p.s. they also offer a seated bar area.
Overall: 10/10✨️
LLyss_ssI made a reservation online for 4 days, and on the 4th day I went to the hotel front desk to renew for 2 more days for a total of 6 nights (renewal on site was very expensive, official website price). During this period, I changed rooms once because the room I got for the first time was too low and had no view.
The facilities are rudimentary, and there are no slippers and pajamas. Not to mention that many American hotels don’t have them. The ambient light under the bed in the second room was broken. The wardrobe door was deformed and could not be closed. When the right cabinet door was opened, it would hit the bulge on the top. The air outlet can only be opened to about 60 degrees and cannot be fully opened. The faucet is obviously too short and difficult to use. These are all errors in design and construction, which are outrageous.
One night at 1:30 in the morning, the fire alarm in the room announced that there was a fire. After broadcasting it four times, we all planned to run away. Then the broadcast said it was okay. The alarm buzzer and the loudspeaker were loud. The white girl next door said that she immediately went to find a job. Personnel but no one, outrageous.
The staff are very good-looking.
The design of the hotel space is very good. As we all know, there is no design in the United States, so we come here just for the sense of design. The experience is average. If I go to New York again, I will not come back.
GGuest UserMy stay at the Hyatt Grand Central New York was unfortunately below expectations, especially considering the brand. For the price paid, the overall experience felt overpriced for what it actually offers. The rooms and services were adequate, but nothing stood out as truly deserving of the high rates. It was disappointing, particularly because from a Hyatt property one expects a higher level of comfort, attention to detail, and overall quality. While the location is convenient, the value for money simply wasn’t there. In short, a decent hotel, but far too expensive for the experience provided, and not up to the standard one would normally associate with Hyatt.
JJasmine xirenankaThe hotel's location is great, but the facilities are a bit old. Despite that, it's cleaned meticulously every day! We checked in around 3 or 4 PM, and the front desk staff was yawning repeatedly right in front of us, with their mouths wide open… Honestly, it was my first time encountering such rude front desk service! The bellhop who helped with our luggage had a sour face the entire time and spoke very impolitely. We only had two loose coins, so we gave a tip of two, and his face got even darker! On the morning of our check-out, we were pushing a bunch of luggage plus a stroller, and there were several staff members standing at the concierge desk, but no one offered to help. In short, there was absolutely no service to speak of, as if the hotel hadn't paid them!
MmiriamhanMy card was lost, and the black lady at the front desk helped me deal with the problem. She was very nice. But the white manager had a very bad attitude👎
AadrianpapaI really like the downtown area; it's quiet and safe. This hotel has an excellent location, very close to the 4, 5, R, and W subway lines, so I never worried about getting back late, which is a huge plus. Be prepared to wait for the elevator, though; there aren't many of them, and the building is quite tall. The front desk is on the second floor for check-in. For check-out, you can just drop your key card in the collection box by the door, which is very convenient. The air conditioning in the room was quite loud, so in winter, I'd suggest turning it off before bed.
Hotel near Wall Street/Financial District, New York
Price per night from:THB 3,226
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