Family Hotels in Texas, United States

Very good hotel with big room and soft beds. Great breakfast. Free shuttle bus to the airport.

I was deeply disappointed with my stay at the Hyatt Regency Dallas. For a hotel charging over $200 per night, their refusal to provide a simple bottle of water or make a paper copy was shocking and unacceptable. After 40 years of loyalty, their lack of basic hospitality has lost them a dedicated customer. I’ll be taking my business to hotels that value their guests beyond just profits.

Quick overnight stay is fine, but basic. Whole first floor smelled like ***. Staff wasn't able to provide a bag breakfast when we left early, even though we had paid for breakfast included. Check in was an easy process.

Very good, there is also a swimming pool

Unreasonable charges! ! ! Originally this was a hotel with no merits. The rooms were clean and comfortable. The key was the location, which was not far from the art museum and the Natural History Museum. There was nothing special about it. Breakfast was average, with fruit but no vegetable salad. But leaving the checkout left me feeling confused and even worse. After breakfast on the first day, the male waiter asked me to sign the bill. I said my room included breakfast, but the waiter said it didn't matter. I just had to sign and the front desk would know. I signed it, it was $52 for two people. The next day, we also chose the buffet for breakfast, and the waitress brought us each a glass of apple juice. I got the bill before I left, put down the order and left. I signed it without even looking at it. Signing an order without looking carefully is a hard lesson! ! ! When I checked out, I found that there was an extra $30, so I asked what the price was. The front desk said it was a breakfast tip on the 5th. I said I was eating from the buffet, but the waiter just poured me two glasses of apple juice without me giving a tip. Is she going to take the initiative to write a $20 tip on the bill? Is this reasonable? I can pay the money, because it’s my fault that I didn’t read the bill and signed it, so I have to acknowledge the bill. But I just want to ask him if this is reasonable? The front desk called the restaurant manager. The manager didn't say it was a tip. He said I chose a set meal and they would charge something else. This is absolutely hilarious! The order typed out to me clearly stated gratuity. I will never go to any Omni Hotel again! Too confusing! Ctrip customer service communicated with them, but they still insisted on their approach.

Good overall, the hotel offers shuttle bus (pick up and drop off) service but you have to call to reserve it. Cleanness is good but could be better. Breakfast is small and decent and only opens in 7am, you are going to miss it if you have an early flight. The room is very big. So it's a good choice if you are looking for a hotel for a long layover at Dallas Airport.

The room was spacious and the service attitude was good. Thank you for being helpful. The location was also very convenient. The customer service was very good every day. I would choose this place again when I come to Dallas.

I liked the central location

This is the best hotel I’ve ever stayed at. Everything here was top notch h. Our room was so luxurious and clean, our food was the best of the city, views were great, just overall 100%!!!