Family Hotels in Texas, United States

Upon arrival, the staff tried to charge us an additional fee for early check-in without even checking our reservation first. In reality, our reservation had been active since the day before. The room didn't have a hairdryer. Furthermore, when we were leaving, the only elevator was out of order, so we had to carry our luggage down the stairs. It's worth mentioning that the hotel offers an airport shuttle service. However, the hotel didn't respond to any of the messages we left through Trip or the emails we sent, so we were never able to arrange a pick-up. The location is good and convenient, about a 10-minute drive from the airport. I would only recommend it if you need to get to the airport quickly.

Overall me stay was great. It was right downtown which was close/ walking distance to a lot of places. They also had several restaurants. I went to the one on the second floor forgot the name but the bartender at night was top tier. I would definitely eat their again.

Hotel was clean and comfortable. Good location to 6th St, although one needs to travel to 6th Street East which is a bit of a walk. Hotel is quiet at night. One note about the AC condensation pumps - they go off with a good deal of frequency. They will provide earplugs and a white noise machine. Just an observation for those ahead of time. The hotel was quick to make sure the pump was clean.

First time to stay at this hotel, and I will definitely be back. The front desk staff were very friendly and accommodating. My room was spacious and clean. I had an excellent view of the water , The breakfast choices were better than I’ve seen in other hotels.

Overall good, convenient to go out, go to the river walk at night, watch the San Antonio church light show, walk, also visit the Alamo Battle Site, go to the 18th century Spanish Missionary Historic Site Park, good 👍, the hotel parking almost got oolong, the parking space next to the hotel wall belongs to the platinum member, And the road at the entrance of the hotel ⬆️ belongs to one-way traffic. On the right hand side of a red light, there is a Dameile fast food restaurant next to the parking space for ordinary customers. If you park on the edge of the wall, you will attract a police car to issue a ticket.

The room is great, just across from Rice University, the high-rise floor-to-ceiling windows offer a panoramic view, and the staff are very service-oriented

They stay was great. The first night I had an issue with the AC and they had a repair man by the name of Alex, I believe. He was able to fix the issue and I no longer had a hard time sleeping in the room. They are amazing! I would definitely recommend and stay in the future. Thank you.

シャトルバスのピックアップを2回依頼したり、SNSでやり取りしても2時間来ませんでした。結局ホリデーインのドライバーの方が心配して声を掛けてくれて送ってくれました。空港まではちゃんと送ってくれました。シャトルバスサービスがあるから予約したのに残念でしたがお部屋は綺麗で朝食は良かったです。

The room was satisfactory and very clean, but the toilet was a bit old and kept flushing. The soundproofing was also poor; I was woken up early in the morning by noise I shouldn't have heard. The front desk service was excellent, and they offered free luggage storage. I bought a room with a buffet breakfast, but they still expected a tip, which I found incomprehensible. On the first day, I was in a meeting and rushed to catch a bus, so I ate quickly and didn't think about this. The next day, a staff member rolled their eyes, printed out a tip, and complained about us. We said ”never” to give them a tip. Later, we realized the problem and left a tip, but their attitude was still very unpleasant!

I booked the room which included free breakfast. The lady staff said that I have no free breakfast. The man staff said that I have free breakfast. After I checked out the hotel do charged me for the breakfast. This is so terrible. I contact trip.com and trip.com confirmed that my booking is included breakfast.