5 Stars Hotels in Sao Paulo, Brazil

This is a great hotel just 10 minutes by shuttle from GRU international airport. I spent one night in a Suite before an early morning flight and absolutely loved the hotel and my room. Staff were extremely friendly, the suite was very large and beautiful, with a very nice granite bathroom, lovely L'Occitane Agua de Coco amenities, very comfortable beds, and I will stay there again without hesitation. The hotel has a small lounge for suites (and executive floor I believe) offering breakfast (which I could not try due to my early departure) and small happy hour (gin, whisky, wine beers, soft drinks, nibbles, etc). It has a swimming pool (again could not try due to my timings), a fitness centre with sauna and hammam (note that they do not provide towels for the sauna/hammam so you need to bring one from your room. The hammam is also extremely hot). I also tried room service which was good without being excellent. I really really wanted to give that hotel 5*. The only reason why I didn't is that I got repeatedly woken up due to the room service people not being able to locate my credit card details. I gave my passport at check in (both when I did online check in and in person in the lounge) and my passport details and the next morning, reception confirmed to me that it was on file, but for some reason room service could not find it, and so they ended up calling my room repeatedly, knocking at my door etc whilst I was fast asleep (my alarm was for 5 the next morning before 27 hours of flying, so I really wanted a good early night), even after I explained repeatedly that 1) I had given my cc details and 2) in any case, if they could not locate them, they could absolutely leave the bill at reception and I would pay the next morning (I was asleep and really didn't want to wake up and dress just to resolve a bureaucratic failure on the hotel's side). This felt frankly unpleasant, and whilst I do not want to blame the person who did it personally as I am sure that they were just following their procedures, this made me feel unwelcome (unlike everything else I experienced in that precisely very welcoming hotel) and I had precisely chosen that hotel to be able to sleep so being woken up several times really killed the point. I really think that this should have been handled better (I am also a frequent guest with that chain and they have all my details so it's not as though I was going to run away like a criminal to not pay a BRL120 bill!) But again, apart from that slightly sour experience, everything else was 5* and I am hoping that this was a one off and that next time, I won't experience similar incidents again.

From all the hotels I have ever stayed in Brazil this the Gran Estamplaza is by far the best one. The excellency of the staff, the admirable beauty of the infrastructure, all the services offered,and then breathtaking tall glass ceiling ballroom style restaurant, accompanied by the most delightful live piano presentation (graciously delivered by leonardo Ramos pianist) are some of the things that make the experience unique and memorable. Impossible not to fall in love with this hotel. It’s sophisticated,comfortable, stunningly beautiful, gastronomically inclined fitting to most dietitian restrictions… Can’t wait to return next week. For now on when I go to SP I am only staying there. 😍

I love the pullman, usually I get quite in pullman Guarulhos, but I stayed in the village olimpia and i was surprised, great location, close to bars and shopping, an amazing breakfast, impeccable cleaning, and I can not fail to mention the Vitor of the reception that attended me with affection, gave me room upgrade. Congratulations to the whole team, I will return.

My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

We’ve been to this fancy place, a 5 star very expensive hotel is because we’re expecting to relax and enjoy our family on the long weekend, Fasano is a well renowned chain in Brazil, but to be honest the service provided at this property is horrible, we thought to leave the property on the first day, besides the location and the facilities, everything was really bad, actually not just bad, TERRIBLE, since the service provided at the check in, room service, room clean, service at the pool, restaurant, etc… and on top of that the food was not good, they are also famous for a good food, but even the food was not worth. I wrote to the hotel giving a detailed feedback, because I think If I am the owner/manager I would like to know not only the good experience but the bad as well, to try to be better and avoid situations like that, learn with the mistakes in order to make sure it doesn’t happen again, but it seems they do not care, they did not respond even to say sorry, after such a bad experience. Fasano chain for me is now out of my list, I’ll never go again.

To start, the hotel suffers from an interior design and architectural team that place guest comfort at the bottom of the check list. Guest rooms are not sound proofed. Activity in the hallway can be heard due materials used, types of doors and poor interior room design. During my recent two night stay, I heard guests in the middle of the night, walking, talking, steering their rollers. The rooms are very likely not the actual size promoted in all Fasano internet media. I doubt the room is 30 sqm (330 sft) based on experience and counting tiles on the floor. If it is, it's bad space planning. The guest walks head-on into the room. Bathroom door opens into the room and not the bathroom, creating a very awkward flow. The guest room is exceptionally narrow, similar to a Hilton built in the 1950's. Housekeeping had a lot to be desired. Plumbing needed maintenance, when that should be a minor detail worked through before a new guest arrives. On the plus, very friendly staff, but limited working knowledge of English, which handicaps their abilities to assist.

Less than ten minutes' walk from Berrini Railway Station, Hilton Sao Paulo Morombi - Sao Paulo provides an ideal base for travelers visiting Sao Paulo/Sao Paulo. This 5-star hotel offers views of the Octavio Frias de Oliveira Bridge, steam baths, indoor pool and jacuzzi. Hilton Sao Paulo Morombi - Sao Paulo's gym offers fitness classes and a swimming pool. Couples on a romantic getaway will be able to enjoy hotel amenities such as valet parking and massages. Rooms at Hilton Sao Paulo Morombi - Sao Paulo have a modern setting with a spacious ambiance and also provide minibar facilities. Hilton Sao Paulo Morombi - Sao Paulo guests can enjoy a unique dining experience in the cozy restaurant and bar with a contemporary and contemporary feel. Breakfast is served daily, or guests can choose to enjoy breakfast in the comfort of their room. Hilton Sao Paulo Morombi - Sao Paulo is within walking distance of Sede do BankBoston. The friendly tour desk staff can assist in arranging and booking Sao Paulo/Downtown Sao Paulo package itineraries and sightseeing activities.

Amazing stay, excellent stuff, excellent valet parking, food was good, drinks were good too. Room was very pretty and very comfortable. Great location. Definitely go back to this hotel even if it’s for business or pleasure.

As I have posted here, Renaissance Hotel has been the best choice for staying in São Paulo. The main reason is the service offered for their extraordinary staff. This time, carnival 2023, even after the pandemic of covid, it was not diferent. Since check-in our experience has been the best. The breakfast remains with the same quality and variety. I cant leave to mention the concierge servisse: Jade gave us all attention and assistance posible, always smiling...She gets to antecipate our requirements. We were surprised with a great caress: a cold cuts and cheese plater followed a malbec wine, serviced at the bedroom, for celebrating our wedding anniversary. The Gym is one the most completed We have been, where Marcelo goes to great lengths to be pleasant. There were just some little disturbs provocated by other guests located at the same level, but the staff managed in good manners. In our last night, there was a great performance by a pianist called Francis, at the lobby, closing with gold key our wondeful moments/time.

The surrounding environment is not bad, it is relatively safe. Compared with Brazil, it is relatively chaotic. This time it is mainly for hotels that are scheduled to participate in the exhibition. It is not too far from the airport and the exhibition. The sanitation environment is ok, the attitude of the staff is average, the bed is relatively small, and others are okay. The price is still high, after all, it is safe first.

From all the hotels I have ever stayed in Brazil this the Gran Estamplaza is by far the best one. The excellency of the staff, the admirable beauty of the infrastructure, all the services offered,and then breathtaking tall glass ceiling ballroom style restaurant, accompanied by the most delightful live piano presentation (graciously delivered by leonardo Ramos pianist) are some of the things that make the experience unique and memorable. Impossible not to fall in love with this hotel. It’s sophisticated,comfortable, stunningly beautiful, gastronomically inclined fitting to most dietitian restrictions… Can’t wait to return next week. For now on when I go to SP I am only staying there. 😍

I love the pullman, usually I get quite in pullman Guarulhos, but I stayed in the village olimpia and i was surprised, great location, close to bars and shopping, an amazing breakfast, impeccable cleaning, and I can not fail to mention the Vitor of the reception that attended me with affection, gave me room upgrade. Congratulations to the whole team, I will return.

My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

To start, the hotel suffers from an interior design and architectural team that place guest comfort at the bottom of the check list. Guest rooms are not sound proofed. Activity in the hallway can be heard due materials used, types of doors and poor interior room design. During my recent two night stay, I heard guests in the middle of the night, walking, talking, steering their rollers. The rooms are very likely not the actual size promoted in all Fasano internet media. I doubt the room is 30 sqm (330 sft) based on experience and counting tiles on the floor. If it is, it's bad space planning. The guest walks head-on into the room. Bathroom door opens into the room and not the bathroom, creating a very awkward flow. The guest room is exceptionally narrow, similar to a Hilton built in the 1950's. Housekeeping had a lot to be desired. Plumbing needed maintenance, when that should be a minor detail worked through before a new guest arrives. On the plus, very friendly staff, but limited working knowledge of English, which handicaps their abilities to assist.

Less than ten minutes' walk from Berrini Railway Station, Hilton Sao Paulo Morombi - Sao Paulo provides an ideal base for travelers visiting Sao Paulo/Sao Paulo. This 5-star hotel offers views of the Octavio Frias de Oliveira Bridge, steam baths, indoor pool and jacuzzi. Hilton Sao Paulo Morombi - Sao Paulo's gym offers fitness classes and a swimming pool. Couples on a romantic getaway will be able to enjoy hotel amenities such as valet parking and massages. Rooms at Hilton Sao Paulo Morombi - Sao Paulo have a modern setting with a spacious ambiance and also provide minibar facilities. Hilton Sao Paulo Morombi - Sao Paulo guests can enjoy a unique dining experience in the cozy restaurant and bar with a contemporary and contemporary feel. Breakfast is served daily, or guests can choose to enjoy breakfast in the comfort of their room. Hilton Sao Paulo Morombi - Sao Paulo is within walking distance of Sede do BankBoston. The friendly tour desk staff can assist in arranging and booking Sao Paulo/Downtown Sao Paulo package itineraries and sightseeing activities.

Amazing stay, excellent stuff, excellent valet parking, food was good, drinks were good too. Room was very pretty and very comfortable. Great location. Definitely go back to this hotel even if it’s for business or pleasure.

As I have posted here, Renaissance Hotel has been the best choice for staying in São Paulo. The main reason is the service offered for their extraordinary staff. This time, carnival 2023, even after the pandemic of covid, it was not diferent. Since check-in our experience has been the best. The breakfast remains with the same quality and variety. I cant leave to mention the concierge servisse: Jade gave us all attention and assistance posible, always smiling...She gets to antecipate our requirements. We were surprised with a great caress: a cold cuts and cheese plater followed a malbec wine, serviced at the bedroom, for celebrating our wedding anniversary. The Gym is one the most completed We have been, where Marcelo goes to great lengths to be pleasant. There were just some little disturbs provocated by other guests located at the same level, but the staff managed in good manners. In our last night, there was a great performance by a pianist called Francis, at the lobby, closing with gold key our wondeful moments/time.

The surrounding environment is not bad, it is relatively safe. Compared with Brazil, it is relatively chaotic. This time it is mainly for hotels that are scheduled to participate in the exhibition. It is not too far from the airport and the exhibition. The sanitation environment is ok, the attitude of the staff is average, the bed is relatively small, and others are okay. The price is still high, after all, it is safe first.

Very nice hotel

The location is very good for those looking for peace and quiet in the hustle and bustle of SP, the hotel is a spectacle apart with the green of Burle Marx at the side, very spacious rooms with walk-in closets and large bathrooms. The service and attendance are excellent.

This is a great hotel just 10 minutes by shuttle from GRU international airport. I spent one night in a Suite before an early morning flight and absolutely loved the hotel and my room. Staff were extremely friendly, the suite was very large and beautiful, with a very nice granite bathroom, lovely L'Occitane Agua de Coco amenities, very comfortable beds, and I will stay there again without hesitation. The hotel has a small lounge for suites (and executive floor I believe) offering breakfast (which I could not try due to my early departure) and small happy hour (gin, whisky, wine beers, soft drinks, nibbles, etc). It has a swimming pool (again could not try due to my timings), a fitness centre with sauna and hammam (note that they do not provide towels for the sauna/hammam so you need to bring one from your room. The hammam is also extremely hot). I also tried room service which was good without being excellent. I really really wanted to give that hotel 5*. The only reason why I didn't is that I got repeatedly woken up due to the room service people not being able to locate my credit card details. I gave my passport at check in (both when I did online check in and in person in the lounge) and my passport details and the next morning, reception confirmed to me that it was on file, but for some reason room service could not find it, and so they ended up calling my room repeatedly, knocking at my door etc whilst I was fast asleep (my alarm was for 5 the next morning before 27 hours of flying, so I really wanted a good early night), even after I explained repeatedly that 1) I had given my cc details and 2) in any case, if they could not locate them, they could absolutely leave the bill at reception and I would pay the next morning (I was asleep and really didn't want to wake up and dress just to resolve a bureaucratic failure on the hotel's side). This felt frankly unpleasant, and whilst I do not want to blame the person who did it personally as I am sure that they were just following their procedures, this made me feel unwelcome (unlike everything else I experienced in that precisely very welcoming hotel) and I had precisely chosen that hotel to be able to sleep so being woken up several times really killed the point. I really think that this should have been handled better (I am also a frequent guest with that chain and they have all my details so it's not as though I was going to run away like a criminal to not pay a BRL120 bill!) But again, apart from that slightly sour experience, everything else was 5* and I am hoping that this was a one off and that next time, I won't experience similar incidents again.

I ended up at the São Paulo Airport Marriott at 3:30am after first of my three flights home to Sydney, Australia was stopped from taking off. I was having trouble getting answers from the airline about my forward connecting flights, given that I would be flying across 2 different airlines, and was getting contradictory, confusing and harsh responses from the airline I booked with. So, let's say I was a little stressed... However the service here was beyond impeccable! They really made me feel calm and at home during a difficult time. Special shout out to Muriel who checked me in and William on the front desk during the day, who were both cheerful and professional. Breakfast and lunch service was delicious, full of options and the servers were also incredibly helpful, polite and friendly. The room was comfortable with blackout curtains, and the pool was a nice addition. Hope those reading this don't find themselves feeling as stressed as I was when I checked in here, but let me tell you, you'll be in very good hands if you do find yourself in this hotel!

We’ve been to this fancy place, a 5 star very expensive hotel is because we’re expecting to relax and enjoy our family on the long weekend, Fasano is a well renowned chain in Brazil, but to be honest the service provided at this property is horrible, we thought to leave the property on the first day, besides the location and the facilities, everything was really bad, actually not just bad, TERRIBLE, since the service provided at the check in, room service, room clean, service at the pool, restaurant, etc… and on top of that the food was not good, they are also famous for a good food, but even the food was not worth. I wrote to the hotel giving a detailed feedback, because I think If I am the owner/manager I would like to know not only the good experience but the bad as well, to try to be better and avoid situations like that, learn with the mistakes in order to make sure it doesn’t happen again, but it seems they do not care, they did not respond even to say sorry, after such a bad experience. Fasano chain for me is now out of my list, I’ll never go again.