5-Star Hotels in Heilongjiang, China

This is the best hotel I've stayed at in the past two years, from the ambiance to the service, room cleanliness, and even the food. The location is also very convenient, whether you're strolling along Central Street or taking a taxi or bus, it's perfect. Highly recommended! Every staff member treated guests with uniform politeness and professionalism. Thanks to their service, we had a comfortable and pleasant three-day, two-night stay. I really love Harbin; this experience after so many years was fantastic! See you next time.

We specifically chose the Ritz-Carlton Harbin to celebrate our anniversary. We informed the hotel in advance about our needs, and everything was perfectly arranged before our arrival. The room offered a panoramic view of the Songhua River, and the sunset was truly stunning. Choosing the Ritz for such an important occasion was definitely the right decision. Teasel (a staff member) even asked about our stay experience and invited us to return in the future. We are extremely satisfied!

This hotel truly excels in every aspect, from service to amenities. The thoughtful touches in the room, like the humidifier, wet wipes, disposable toilet seat covers, earplugs, and plastic slippers, show they really consider the guest's perspective. The front desk staff are incredibly welcoming and accommodating. When I checked out, they even offered a 'princess treatment' service, escorting me all the way to my ride-sharing car. I noticed many families staying here, which makes sense given the excellent family-friendly services. The front desk offers a breakfast voucher for just one yuan, and for multiple guests staying multiple nights, they thoughtfully arrange rooms together. Breakfast itself is delicious and varied, with the crispy fried pork (guoba rou) and tofu pudding being particular highlights.

This is the first five-star review I've given a hotel all year. The hotel is right next to Central Street and very close to the Central Street subway station. There are plenty of dining options around the hotel, and of course, Central Street itself is great for shopping, so the location is excellent. But these are secondary; the hotel's overall service and facilities were truly impressive. The staff's warm service and the perfect facilities left a deep impression on me. Even though we only had one suitcase, the doorman helped us carry it all the way to our room. The room wasn't huge, but it was very well-equipped, especially the fully automatic toilet. The shower pressure was excellent, and the water temperature was just right. The quality of the dental kit was also very good; I even took a new set home. Besides the buffet, it seems there are also special daily offerings for breakfast, and afternoon tea is provided. The room was also very quiet, which was a huge plus. This will definitely be my top choice when I visit Harbin again.

The hotel service was truly exceptional. On my first day, I used a toilet seat cover, and from the next day onwards, disposable toilet seat covers were provided daily. Housekeeping was always prompt, and fresh fruit and mineral water were replenished regularly. The bedding was changed every two days. What was even more incredible was that on my last day, while packing, I noticed that all the black scuff marks from baggage handling on my suitcase had been wiped clean! The location is also superb. A left turn leads to the Hongzhuan Street morning market, and a short walk to the right takes you to Central Street. I never had breakfast at the hotel because there were so many great food options nearby. I'd go out in the morning, come back for a rest at noon, and then head out again in the afternoon, feeling completely refreshed. Wandering around the old streets near the hotel, you can find beautiful small churches and old buildings – absolutely fantastic! If it's your first time visiting, I highly recommend staying at this hotel.

Thank you for giving my mother an unforgettable birthday! Even though there was a mix-up with the dates (and I missed the call), overall it was great. From the F&B staff who helped us get hot water to the front desk who reactivated our key cards, and the concierge who assisted with taxi arrangements – a big thank you to everyone. The only thing we didn't expect was that the restaurant couldn't reheat our packed food, but we understand it's due to food safety concerns. The hotel is beautiful and perfectly captures Harbin's 'Snow Kingdom' style. Highly recommended.

Stayed two nights at the Shangri-La with my family (two adults, one child) during the May Day holiday. The lovely front desk staff upgraded our room upon check-in and gave my child a complimentary drink. The room, as others have mentioned, felt a little dated, but the soundproofing was excellent, ensuring a quiet and comfortable stay, and we slept very well both nights. We had breakfast at 8 AM and didn't have to wait for a table. The location is superb, convenient for both taxis and the subway. I'd like to acknowledge that every staff member we encountered at this legitimate five-star hotel was incredibly warm and polite, demonstrating their professional service! A special shout-out to Wang Jingwen and Geng Jiamei. I recommend the Shangri-La.

This hotel is really fantastic. It is clean, the staff are friendly and helpful and the location is absolutely perfect -- close to places to eat, shop and close to the pedestrian street. The room is lovely, with mini bar, a little couch, a tub and its clean and lovely. The staff brought and left me snacks, and brought me delicious fruit. Plus I found the people of Mudanjiang to be really friendly and lovely as I walked around the city.

My family and I really enjoyed our stay. Being able to exchange points for a late check-out on Ctrip is incredibly convenient for travelers. The room was very spacious and felt comfortable as soon as we entered. There's a river right outside, so it's a river-view room with a great view; it's lovely for a stroll. The weather was pleasant, and the hotel service was thorough and attentive. They have a laundry room and a gym, which is excellent.

I have been based in Shanghai for a very long time now, only leaving during the covid years. I love 'my city', (as kitsch as this may sound), but want to explore the north of China, too. My welcome in Heihe was excellent with the driver I found to take me to the hotel doubling as a warm, humorous, and helpful guide. Price wise, it was convenient and easy to reach the hotel for a very fair fare of 100RMB,(about 20 AUD).The experience was further enhanced when I arrived and the two young women who were working at the front desk helping me change rooms to one with a view of the magnificent frozen river/border. The hotel itself is immaculate and has an 'old world charm'. Breakfast is served in splendour but you may want to ascertain which days the the buffet is available. It is wonderful to return to the hotel's warmth after a long day of photography in the snow. Highly recommended.