5-Star Hotels in North Sumatra, Indonesia

We contacted the hotel the day before to arrange a car to Lake Toba, and the front desk staff, Arik, was incredibly nice. He kept track of our trip throughout and even upgraded our room for free that evening. A great experience!

Everything was good except one, no one replied or responded to my request and I am asking for a simple decoration for my wife's birthday. No one read and responded. Do they know how to read requests from the customer through third party booking? I am quite disappointed. Anyway, thanks.

The location is excellent, especially for shopping and getting around Bukit Bintang. The hotel is elegant, the room was comfortable and clean, and the staff were professional and welcoming throughout my stay. Service was generally very good, although there are still a few small areas that could be improved to make the overall experience truly 5-star. Nevertheless, I enjoyed my stay and would definitely consider returning again. A solid 4-star experience from me.

I chose the Cambridge Hotel Medan for my business trip this time, and overall, it's an excellent four-star business hotel, perfect for business travelers and short trips. The experience far exceeded my expectations. The hotel's location is absolutely superb, situated in the heart of Medan's commercial district, directly connected to a large shopping mall. Downstairs, you'll find convenience stores, specialty restaurants, and coffee shops, making it incredibly easy to get around. Taxis to city attractions and transportation hubs are readily available, so you won't have to worry about getting around or shopping, which is especially convenient for visitors unfamiliar with the local area.

The views and facilities here are excellent. It definitely lives up to its reputation as one of Sumatra's top luxury hotels. It has its own private jetty, so you can travel directly to the hotel by boat from Samosir (make sure to use the Tiga Raja jetty; A****ta goes to a different location). The hotel is spotlessly clean, meeting Japanese standards of hygiene, and the staff's English proficiency and the hotel's cleanliness are arguably the best in Tuktuk. For a 5-star hotel, it's quite affordable from a Japanese perspective. However, after staying here, I'm left wondering if paying this price for a hotel in Tuktuk was really worth it. It's quite far from the central area of Tuktuk where most other hotels are located, which was a significant disappointment (it's about a 20-minute walk, and ride-sharing apps like Grab don't work here). Also, the hotel's optional services, such as the rooftop bar and transfers, are expensive for Indonesia (though perhaps this is expected for a luxury hotel). I came here to enjoy Lake Toba and Tuktuk, but aside from the views, I'm not sure I fully enjoyed the experience. Most other hotels in Tuktuk also have their own private jetties, and I wouldn't really recommend this place to those looking to experience and enjoy Indonesia. I probably won't stay here again.