5-Star Hotels in North Sumatra, Indonesia

Great atmosphere, clean room, great breakfast and hospitality. Our room was upgraded and we had a great 3d 2n stay. Friendly and very helpful staffs. Shout out to Deya and Ade for being so nice and friendly. Highly recommended to stay here for a good and relaxing time. .

The jacuzzi, steam room and pool are a little worn down but the gym is huge and the spa is nice. The room itself was really comfortable and well-kept. Also, the hotel is just a 5-minute walk from DeliPark Mall Medan, which is a huge mall. All in all, I would stay here again if I visit Medan again in the future.

After breakfast yesterday, I planned to head straight to the museum from my room and then take the Airport Express train to the airport. But guess what? The door wouldn't open (my card showed a green light, but the door just wouldn't budge). I called the floor attendant, and even her master key couldn't open it. She was quite helpful, immediately calling engineering, but no one answered. I was in a hurry, so I told her to keep calling while I went downstairs to the front desk for help. There were two ladies in hijabs at the front desk. They sent a male staff member up with me, but still, no luck! Then, the engineering guy arrived with a power drill, but that didn't work either. I told them to wait... I was just standing in the hallway, no chairs anywhere. Eventually, I thought, 'This isn't going to work, I need to push them at the front desk where at least there are seats.' So, after about forty minutes of this ordeal, they told me the door was open and to come up. When I got into the room, I saw that the ceiling panel above the door had partially fallen off (was this the reason? I don't know, and I didn't have time to haggle with them). I checked out immediately, rushed to the museum, then to the train station. I made it to the Airport Express with just three minutes to spare! Thanks to the tuk-tuk driver who helped me sprint with my luggage. Looking back, this hotel was terrible. From start to finish, not a single apology! The front desk ladies in hijabs acted like it wasn't their problem, totally unconcerned. While waiting, I was going up and down by myself, and no one from the front desk even bothered to come up to check on the situation; they just sent staff. At the time, I didn't know how long it would take to open the door or if I'd miss my flight, so I tried calling Ctrip, but I could only speak to a robot customer service! Ugh. What an unpleasant experience. The door wouldn't open, and this brand-name chain hotel had no solution! It really messed up my schedule!

This lakefront hotel is the only 5 star hotel in Samosir. It's new, about 2 years old. Its location is strategic, about 9 minutes drive from Ambarita ferry terminal, where ferries from Parapat dock. The room is not big but clean and functional. The shower gel, shampoo, and body lotion smell really good, like one of those essential oils. The hotel also has a jetty for watersports like jetski, katamaran, canoe, and yacht.The buffet breakfast has lots of varieties. There are even bittergourd juice and other types of traditional herbal drinks.

Good location with courteous and helpful staff.Food spread was good and tasted delicious.Very spacious room.The cleaners also clean the room as I expected.Very clean and neat.The front door man and also receptionist were always smiling and offered help willingly.