5-Star Hotels in Riau Islands, Indonesia

We spent four wonderful nights here and left with nothing but great memories. The resort is brand new (still in soft opening), and it shows in the best way: everything felt fresh, spotless, and beautifully maintained. Rooms: Our Deluxe King room was spacious, immaculately clean, and beautifully designed, with a comfortable bed and a lovely bathroom. Housekeeping was attentive throughout our stay. Location: Right on the beach, with the ferry terminal just steps away — incredibly convenient for a getaway from Singapore. The grounds are lush and beautifully landscaped, and the beach and pools are a real highlight. Dining: We ate across several of the resort's restaurants. Port 19 was excellent for a relaxed dinner with great grilled options, Yokatta served genuinely good Japanese food, and Soñada Beach Club was the perfect spot for a sunset dinner right by the water — the setting alone makes it worth it. Staff were very accommodating with a food intolerance, always happy to suggest suitable dishes. Spa: We had three treatments during our stay, and the therapists were skilled and professional every time. The spa itself is a calm, beautifully designed space — a great place to unwind after a day at the beach. Service: Being a new property, a few small things came up here and there, but every single time the staff resolved them impeccably and without any fuss. That kind of attentiveness says a lot about the team. Overall: We felt genuinely well looked after from check-in to check-out, and we'd happily come back. Highly recommended for couples looking for a peaceful, beautiful escape from Singapore.

Check in was smooth. Villa was big, love the spacious living room. Unfortunately need to improve on housekeeping cleanliness. There was a standing stack of cigarette ash left on the dining table beside the pool. There was unwashed coffe stain on the rim of the coffee mug, no stirrer was provided for the coffee and tea satchets, not thoughtful. We hardly use the 3rd floor so cant comment. You need to move the furniture yourself if you wanna sit outside on the 3rd flr. Master bedroom was huge, with view of the sea. Toiletrie, dental kits were provided. The toilet door was abit faulty, could not close properly..sigh.. Bathroom wall looked mouldy/ dirty. We were greeted by thunderstorm the next morning, the wait for buggy took more than 15min in the morning--breakfast peak + inclement weather. Water started seeping into the 2nd flr landing during the pour, and water was dripping from the bathroom...itz crazy..fortunately we were checking out that day already.. Cant comment on other facilities as we didnt get to try..will i go again...maybe after their next round of refurbishment.

Our stay at Natra Bintan was such an amazing experience for us as a couple 🤍 We decided to go on a weekday, and honestly that was the best decision because the whole place felt so peaceful, calm, and private. The atmosphere was very relaxing with beautiful views and a quiet environment perfect for escaping from busy routines and spending quality time together. From the moment we arrived, the service was really good. The staff were all very friendly, polite, and helpful throughout our stay. They made us feel welcomed and comfortable all the time. Check-in was smooth, the room was clean and cozy, and everything was well prepared for guests. What we loved most was the overall vibe of the resort. It’s not just about the stay, but the feeling you get there slow mornings, relaxing walks, enjoying the lagoon view, and having peaceful moments together without rushing anything. It truly felt like a short healing trip for both of us ✨ Definitely recommended for couples who want a romantic, relaxing, and peaceful getaway. We would love to come back again someday 🤍

Wonderful moments celebrating my birthday on the stunning Bintan Island in Indonesia—a true slice of paradise. This beautiful destination is conveniently accessible with a 75-minute ferry ride from Tanah Merah, Singapore 🇸🇬, or a 20-minute trip from the Telaga Punggur ferry terminal in Batam to Tanjung Uban, as well as a 60-minute journey from Tanjung Pinang Island. During our delightful seven-night stay, we truly appreciated the warm hospitality we received. We are already looking forward to our next visit. Thank you, Bintan, for the unforgettable memories!

⭐⭐⭐⭐⭐ **Outstanding Hospitality from Beginning to End** This was one of the best family holidays we've had. From check-in to departure, every interaction with the staff was sincere and heartfelt. You can tell that everyone genuinely enjoys looking after guests. A special highlight was the spa. My mother enjoyed the 90-minute full spa experience after the reception patiently explained the different packages to help us choose the most suitable treatment. The Chinese-speaking masseuse was exceptional and made the experience incredibly relaxing. Our daughter also had an amazing holiday. She loved Earth Basket, where Kiki made the visit engaging and fun, as well as the watersports, especially her first-ever banana boat ride, kayaking and stand-up paddle boarding. We also joined the complimentary stargazing sessions on both evenings. Idu and his colleague on one night, and Rusdi and his colleague on the next, shared fascinating knowledge about the moon, stars, navigation and astronomy. It became one of the most memorable activities of our stay. The front desk team, especially Haykal, Feronica and Gian, were always quick to assist us through WhatsApp and in person. Breakfast had an excellent variety every morning, and the rooms were spacious, comfortable and immaculately maintained. Finally, a heartfelt thank you to Mustika, whose leadership and personal warmth were evident throughout the resort. Seeing him personally come over to bid us farewell before we left for the ferry was a wonderful way to end our stay. The Residence Bintan delivers genuine hospitality in every sense of the word. We would happily recommend it to anyone visiting Bintan and look forward to coming back again.

New and gorgeous hotel close to One Batam Mall that felt luxurious. Best part of our stay was the front office service (thank you Bibiana) who put in much appreciated effort to ensure my birthday stay was perfect especially in selecting excellent rooms for me, arranging birthday decorations and cake and post-birthday, all around care for us during our stay.

An Unforgettable Stay at The Sanchaya Bintan – A True Paradise! Our recent vacation at The Sanchaya, Bintan was nothing short of fantastic and excellent. From the moment we arrived, we were warmly welcomed and immediately felt the touch of luxury and care that defines this exquisite resort. A special mention must go to the superb team led by Greg Williams, whose attention to detail and commitment to excellence were evident throughout our stay. Under his leadership, everything ran seamlessly, and every guest was treated with exceptional hospitality. We would like to extend our heartfelt thanks to Yani from Guest Relations, who ensured our every need was anticipated and met with grace and professionalism. Her warm demeanor and thoughtful gestures truly made us feel at home. A huge appreciation as well to Joanne from the F&B team, whose impeccable service and cheerful personality enhanced every dining experience. She made each meal a pleasure, going above and beyond to ensure everything was perfect. And of course, our sincere thanks to Chef Budi, whose culinary creations were absolutely divine. Each dish was a masterpiece – a perfect blend of flavors, presentation, and freshness. He made dining at The Sanchaya not just a meal, but a memorable experience. This trip has created remarkable memories that we will cherish for a long time. The Sanchaya is not just a beautiful destination – it’s the people who make it truly special...

Every time I travel for work, I stay here. This hotel used to be one of the best on the island, but now there are Marriotts and such. Out of habit, I still prefer to stay here. This time, I chose it for a family trip mainly due to familiarity and good value for money. For around 400-500 RMB, the hotel is quite understated. The Ctrip page stated a 1.5-meter bed, but it was actually 1.8 meters. For two 1.2-meter beds, the website listed them as 1 meter. The breakfast was also good; my child even tried snake fruit.

Indigos Bintan・A Candid Review After a Five-Day, Four-Night Stay Having just completed a five-day, four-night stay, overall, this is a 'beautiful and Instagrammable' resort. However, for those planning a four-night consecutive stay, there are a few practical points to be aware of. Beach and Water Activities The sand on the beach is quite fine and white, but at low tide, the tidal flats are very shallow and mixed with small stones, making it unsuitable for direct swimming. On the other hand, it’s perfect for using the complimentary (30-minute) kayaks and stand-up paddleboards provided by the hotel – the equipment is new, you can launch directly from the beach, and the staff even offer basic instruction, which is a big plus. Spending an hour or two here each day is a great way to enjoy the sun and work off the delicious food. Poolside Breakfast Breakfast is served semi-buffet style at SugarBEATS, with seating right by the pool. Enjoying your meal by the poolside truly adds to the vacation vibe. The food is refined, especially the Indonesian fried rice and freshly prepared Pho, but the selection isn't extensive, and eating there for four consecutive days can feel a bit repetitive. Biggest Pain Point: Only One Restaurant in the Entire Hotel This is my biggest gripe. You're stuck eating dinner at the same place, and by the third night, I was at a loss for what to order. The prices aren't cheap, but the food is just average. I highly recommend bringing your own snacks or simply walking five minutes to the Holiday Inn next door for more dining options. Other Minor Drawbacks While the greenery is lovely, there are a lot of mosquitoes, so you need to open and close the balcony door quickly. Soundproofing at night is mediocre; footsteps in the corridor are clearly audible. Summary If you're drawn by the design and service, a 2-3 day stay would be paradise. However, five days and four nights is definitely on the longer side. Remember to plan at least two days for excursions (like the mangrove tour or Blue Lake), otherwise, you might get bored. I'd give it an overall score of 8.5/10 – it offered pleasant surprises, but didn't quite reach full marks.

Doulos Phos the Ship Hotel is a place of total serenity and peace. Upon arrival ,we were greeted by the warm hospitality of the hotel team. Andri, the hotel manager gave us a good overview of the activities that we can enjoy at the hotel. He personally conducted the tour and the ship hotel and briefed us on its interesting history. The room was clean and comfortable. The breakfast was simple but delicious. The sunset and sunrise were beautiful. In the evening, we had a 10-course Rijstafel, an Indo- Dutch semi fine dining comprising a welcome drink, appetizer,, main course and dessert plus a very special brew of coffee. Overall, it has been a wonderful weekend getaway for me and my wife. Will come back again to explore the surroundings more.