5-Star Hotels in Hokkaido, Japan

The room was excellent, and the environment was fantastic. A special thank you to the staff for their service. There were staff members who spoke Chinese, which made communication seamless. When I checked out, I forgot my phone at the hotel. The staff called the hotel I was going to beforehand, and then in the evening, they even delivered my phone to my hotel in Sapporo, waiting until I received it. The service was absolutely incredible, and I'm very grateful. It's a place definitely worth visiting.

The most comfortable bed I’ve ever had in a hotel. We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities. The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch. The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here. The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi. Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.

Facilities are pretty new and in pristine conditions. The staff is professional and quite helpful. We also used the hotel parking with our rental car. The best part of the stay (and we would highly recommend trying) is the hotel breakfast buffet- great value for price! High quality food, great service and delightful variety.

We had a wonderful stay at Portom International Hokkaido and wouldn’t hesitate to stay here again. The hotel feels very new and modern, and everything was exceptionally clean and well maintained. The onsen was one of our favourite parts of the stay. It was beautifully designed, peaceful, and a great way to relax after a long day. We also appreciated having access to a well-equipped gym, which was spotless and had everything needed for a good workout. The room amenities were surprisingly comprehensive. It wasn’t just the usual toiletries—they even provided thoughtful extras like air freshener, onsen pj, actual pj, bedroom slippers which made the stay feel extra comfortable and convenient. Overall, the service, cleanliness, and quality of the facilities really stood out. Portom International Hokkaido made our trip even more enjoyable, and we’d happily recommend it to anyone looking for a comfortable and premium stay near the airport.

Exceptional Private Onsen & Hokkaido Flavors. Overall Impression: A perfect blend of convenience and cozy. Despite the bustling atmosphere and classic, dark decor, the private onsen and dining experience make this a standout choice in the area. Hightlights: The room: Spacious with beautiful wooden floors and a private outdoor onsen. Soaking in the heat while snow falls is pure magic. Features like the ”His&Her” sinks and an in-room massage chair make our stay more comfortable. All complimentary in the room adds a thoughful touch. Dining: The buffet offers and impressive variety of local dishes alongside beautifully plated mains. Even when busy, the staff sustematically managed the seating, ensuring we enjoyed the stunning winter views comfortably. The Hokkaido cheese pizza and dessert are absolute must-tries. Location and Service: Perfectly situated in the heart of the sightseeing district, with famous sweet shop right nearby. The complimentary valet parking and polight, perfessional staff made our stay seamless. Observations: Atmosphere: The common areas can feel a bit crowded due to its popularity. Design: The room interiors are a bit outdated and lean toward very dark tones, and notably, Netflix is not available on the in-room TV. Note: Windows are fixed; ventilation is managed via the onsen balcony door. Verdict: Highly recommended for foodies and onsen lovers who want to be the center of the action.

The staff at Park Hyatt are incredibly attentive and thoughtful. The front desk ladies are not only beautiful but also very meticulous and considerate, especially kind and warm towards children. This time, I'd like to extend a special thanks to the hotel's reservations department for taking care of a returning guest like me by promptly upgrading our room, which made our trip incredibly comfortable and enjoyable. The hotel's ski valet is a major reason why we ski here; it saves so much effort when you're tired from skiing. Last year, I remember there were enthusiastic staff members who helped with putting on and taking off ski boots; it seems that service isn't available this year. It would be even better if it were! 😄 Thank you! 🙏

The room was fantastic! I felt like I got my money's worth just from the buffet – I stayed for 4 days and gained 1kg! Soaking in the hot springs twice a day was incredibly relaxing. The ice activities on Lake Akan were a lot of fun. There's a free shuttle to the Lake Akan Ski Resort, where I skied for 3 days and finally got the hang of it. This stay was incredibly good value for money.

I accidentally stayed at the Life Hotel! I like it so much😍It's very quiet, and the facilities and services are great! Suitable for leisure vacation! I only stayed for one night and still felt unsatisfied, and my family has been thinking about it all the time! Dinner and breakfast are also very good👌It is my favorite hotel in Hokkaido this time😍

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

I had a wonderful stay at this hotel and would definitely come back. The location is absolutely perfect, right in the center of town. Having direct access to a mall with shops like Ainz & Tulpe and a bakery right there made everything so convenient. The breakfast was also very good and added to a great stay. I do have one minor suggestion for improvement regarding the luggage drop process before check in. While the staff member who assisted me was not rude, the level of politeness and friendliness was not quite on par with the exceptionally high standards of service I usually experience in Japan. On a positive note, the staff member who helped me with my luggage delivery on the last day was super friendly and helpful, which I really appreciated.