5-Star Hotels in Hokkaido, Japan

The room was decent, no bathtub but the hotel has a public bath, which is standard for a business hotel. It's near Nakajima-Koen subway station, just across the street. A heads-up for everyone, it's in Nakajima Park, so if you're not near Susukino or Odori, it's a bit of a walk. It's not out of the way, but you do have to walk. Sapporo's subway isn't as frequent as Tokyo's, so sometimes walking might get you there just as fast. It's quite a hassle to drag luggage and parents through the snow when you can't use the underground walkway.

This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!

I arrived in Sapporo late at night and took a taxi from Sapporo JR Station to the hotel, which cost about 1800 yen. The next morning, as I pulled open the curtains, I was absolutely stunned: before me was a beautiful world of pristine white snow, with Nakajima Park spread out in full view. I was so grateful for the clear blue sky, allowing the distant mountains to be clearly visible. It truly lived up to its name as a 'room with a view.' Although the facilities are a bit dated, the room layout is very practical, and the bathroom is spacious enough. The bedding and linens are all of high quality. The breakfast buffet was plentiful and excellent. Eating breakfast in the ground floor restaurant, with its large floor-to-ceiling windows, and watching the snow silently fall from the trees was an indescribable pleasure. Even better was the hotel's location for transportation. Nakajima Koen Station's Exit 3 and Exit 1 are only a two-minute walk from the hotel, making getting around incredibly convenient! The front desk service was also impeccable. We stayed for a total of three nights, but had to switch rooms for the third night. When we returned in the evening, the staff had already moved all our luggage to the new room. It was a very thoughtful gesture.

After spending six days in MGallery Hotel Sapporo, I can safely say this is not an ordinary hotel. Reception at 5 pm was professional, efficient and friendly. I didn’t have to wait. Well done. Takako and Cindy provided a warm, informative and professional service. The concierge was helpful and welcoming. Very useful in a freezing outdoor climate - thank you Alex.  My room was as requested, 524. I booked a king room and it met my expectations. The design is lovely.  The bathroom is not huge, but is well appointed with a bath and a separate shower. The room is very quiet and I had a very pleasant sleeping experience.  The hotel and my room are in excellent condition, with a high standard of decor and presentation. Clearly recently renovated. The design is first class. It combines a beautiful Japanese style, with classical and traditional designs. The result is very pleasant - Chic! WiFi worked well. The room airconditioning was a little too hot for me, so I turned it off, and that was fine for me. The two guest’s lifts are fast and worked well over the six floors.  House keeping is also of a high standard as you would expect from a high end Accor hotel. This is especially so in Japan where service is an art form.  I had access to the executive lounge.  It was a good experience. It provides a comfortable and cosy atmosphere, and the food quality is nice. The chefs are friendly and caring, thank you James. The lounge staff are first class. Thank you very much to Yokiku, Kaumini and chief Minoru for your attentive and excellent service. I appreciated your kind service.  The only negative I am sorry to say is the occasional noisy foreigners who don’t appreciate the quiet, polite, refined and subtle Japanese culture.  The location is convenient, and is about 15 minutes easy walk from the main Shinkansen station. Being in a built up area there aren’t any views of parks etc, but rather the city landscape. The hotel is 5-10 minutes walk to a variety of wonderful shopping areas.  Additionally, there are major shopping malls in the Shinkansen station area. Nearby, you can find many restaurants that should suit most people’s cuisine, budget and type of food.  Taxies are available at the hotel entrance. Buses and subway stations are nearby and provide access to various parts of the city. There are several attractions within 30-60 minutes of the hotel such as temples, museums and regional attractions. Ms Takako provided excellent suggestions.  To be fair, I read the Hotel’s web reviews. I noticed that the negative comments were from years ago, before the hotel became an Accor hotel two years ago. I noticed most of the more recent reviews are positive.  A special thank you to all the other warm staff for their excellent and polite hospitality. Having experienced hotels in every continent, this one stands out. The service and attention to detail is in a class of its own. Clearly, this is a special Hotel - undoubtedly, due to the hotel’s leadership.   Finally, a heartfelt thank you to the General Manager, Mr Ted Kitahara, and his management team. Mr Ted introduced himself to me by chance. He made me feel very welcome, and was most kind to enlighten me about the hotel’s design and its interesting history. I hope to meet the Japanese architect one day! Overall, an extremely pleasant and first-class experience. I look forward to visiting again.  Thank you for a wonderful experience.

Very comfortable stay for my family!! Room is big, clean and nice, facing nice view, woke up happily everyday. Sufficent space for us to open luggage. breakfast is delicious and large variety as well, front desk and staff are so polite, the only downside is it’s like 8 mins walk from Sapporo station, tho it’s only a straight line walk, not hard to navigate. If I were to go back Hokkaido for trip, will book again!!!

Facilities: The facilities are comprehensive, quiet, and clean. However, as others have mentioned, the bathroom is a bit dated. The bathtub creaks when you step into it, and there's a noticeable layer of dust on the ventilation fan when showering. Cleanliness: It's clean and hygienic. If you put the magnetic 'please clean' sign on the door in the morning, they'll clean it. If you forget, they'll still hang fresh towels and toothbrushes on the door. Location: The garden view room faces Odori Park, with a large window offering beautiful views. It's very quiet at night, and the convenience store downstairs is great for snacks, late-night meals, and breakfast. However, it is quite a walk from the subway station; the closest exit is Odori Station Exit 1, about 200-300 meters away. Service: The service was satisfying, and all the staff were very polite. Upon check-in, I was pleasantly surprised to find 8 bottles of natural water on the table, contrary to some reviews that mentioned no bottled water. This made the experience even better. Exclusive Guest Lounge: From 3 PM to 9 PM daily, you can use your room card to access the lounge on the first floor for a self-service afternoon tea. They offer classic items like Jaga Pokkuru (Potato Fri Brothers), Rokkatei, Royce, as well as hot beverages like coffee and cold drinks like oolong tea and orange juice. Highly recommended!

The room was spacious enough for four suitcases. We also enjoyed the hot spring bath upstairs. My travel companions loved it! There's a convenience store right downstairs, which was very handy. I especially loved the pillows in the room; I slept so well every night that I wish I could buy one to take home. It's only a 10-minute walk to Daimaru, Susukino, and Tanukikoji. The airport limousine bus from New Chitose Airport stops right in front of the hotel's South Wing, and for the return trip to the airport, you just need to cross the street to catch the bus. Super convenient! I'll definitely book this place again on my next visit.

I had a wonderful stay at Sapporo Stream Hotel from 11–18 April, in a Superior+ room, and it exceeded my expectations. The room was modern, spotless, and well designed, with ample space to relax after a day of exploring Sapporo. The highlight was definitely the bed and mattress—I slept incredibly well every night, better than at home. The room was also quiet, comfortable, and thoughtfully equipped, including a large-sized Panasonic air purifier/humidifier, which was especially helpful in the dry weather. The hotel location is unbeatable—subway is direct access from the basement, connected to Cocono Susukino shopping mall, and within walking distance of Ramen Alley, Ichiran, EDW pancakes, famous soup curry spots, and Nijo Market. It made getting around and dining out extremely convenient. I stayed for 8 days and really appreciated the daily housekeeping (not always common in Japan). There are washer-dryer on Level 8 (4 in total). A tip: avoid doing laundry at night as it gets busy—afternoons are much quieter. Using the time to shop or grab lunch nearby works perfectly. Also, don't overfill the machine; slightly more than half full works best and helps clothes dry more efficiently. Overall, everything felt well-organised and guest-focused, making the stay very comfortable and stress-free. I would absolutely recommend Sapporo Stream Hotel and would happily stay here again on my next visit.

I booked a standard room and was given a high floor on the 28th, which offered a fantastic view. The hotel's decor is very practical, and the huge windows provide an excellent view. The hotel service is absolutely top-notch. I highly recommend purchasing the hotel breakfast; the 35th-floor restaurant offers a stunning view, and the breakfast food itself is also outstanding. The only minor drawback is that there's construction below the south-facing rooms, leading to a bit of noise during the day. I assume north-facing rooms would have a similar issue due to the JR line. The window soundproofing is fine, but the design of the emergency escape device seems to allow noise into the room.

This was the biggest room we stayed in during our Hokkaido trip. The interior has a charming retro feel, and the bed was incredibly comfortable. From the window, we enjoyed breathtaking 'blue hour' views. Right downstairs, there's a bus stop that takes you to most of Sapporo's popular attractions. The view outside the hotel, especially with the snow, was unexpectedly beautiful. Plus, there's a large Lawson convenience store right across the street, which was super convenient for late-night snacks or breakfast. The front desk staff were also very welcoming and even gave us tips on fun activities for the Snow Festival.