5-Star Hotels in Hokkaido, Japan

Travelled with a group of 3 adults and found it hard to find a room with reasonable price. I emailed in and realise they are open for 3 guest as long as u pay additional fare (5,500/night) for a sofa bed which was reasonable. I enjoyed the stay throughly especially the onsen facility. I will definitely come back again!

This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!

I arrived in Sapporo late at night and took a taxi from Sapporo JR Station to the hotel, which cost about 1800 yen. The next morning, as I pulled open the curtains, I was absolutely stunned: before me was a beautiful world of pristine white snow, with Nakajima Park spread out in full view. I was so grateful for the clear blue sky, allowing the distant mountains to be clearly visible. It truly lived up to its name as a 'room with a view.' Although the facilities are a bit dated, the room layout is very practical, and the bathroom is spacious enough. The bedding and linens are all of high quality. The breakfast buffet was plentiful and excellent. Eating breakfast in the ground floor restaurant, with its large floor-to-ceiling windows, and watching the snow silently fall from the trees was an indescribable pleasure. Even better was the hotel's location for transportation. Nakajima Koen Station's Exit 3 and Exit 1 are only a two-minute walk from the hotel, making getting around incredibly convenient! The front desk service was also impeccable. We stayed for a total of three nights, but had to switch rooms for the third night. When we returned in the evening, the staff had already moved all our luggage to the new room. It was a very thoughtful gesture.

The 39 sqm room with two queen-sized beds was perfect for our family of three. The facilities felt high-quality, but it's a shame the minibar was so small and there were no complimentary or even paid drinks in the fridge. The breakfast buffet restaurant was beautiful, and over our two-day stay, some main dishes were rotated. They even had soup curry and gluten-free bread, which was a first for me and a very thoughtful touch. Fresh mozzarella and homemade herb butter were also available. However, it was surprising that the restaurant didn't serve lunch or dinner; only the ground-floor lounge offered some simple meals. The hotel's facilities were also a bit limited, with no pool, hot spring, spa, or business center, just a small gym on the ground floor. Most of the guests seemed to be Westerners, suggesting it's primarily a leisure-focused resort.

Very comfortable stay for my family!! Room is big, clean and nice, facing nice view, woke up happily everyday. Sufficent space for us to open luggage. breakfast is delicious and large variety as well, front desk and staff are so polite, the only downside is it’s like 8 mins walk from Sapporo station, tho it’s only a straight line walk, not hard to navigate. If I were to go back Hokkaido for trip, will book again!!!

The hotel was very nice. We got the corner rooms (208-209) and they had nothing to complain about. Spacious than most standard rooms in Japan. Our room has sofa and a table. Separate toilet, washing basin zone, and the shower room has a bathtub and a shower head separately. (I don't like thw combination one so i purposely chose this type of room) The cleanliness was superb, you can put the card on the bed and the sticker at the door to sign them to help clean the room and change the bed sheet. The room is equipped with a mini fridge, hair dryer, robes, air humidifier, kettler, few glasses and mugs, air freshener spray, slippers, laundry bag (for laundry service). Staff were nice, breakfast buffet was great (no need to book in advance, can pay upfront) The closest stations are the Tozai Line (orange): Nishi juitchome and the Namboku, Toho, Tozai Line: Odori station.

Hotel is in the city centre and quite close to the basement metro. We can walk to the beer museum and the tanukikoji shopping street nearby. It's also a short distance walk to reach the underground shopping shops, which was very convenient. However the hotel doesn't provide hot water refills at the lobby, refills are only reachable inside the breakfast diner. We ordered hotel breakfast for the first day of stay but not for the second and third night, but the breakfast diner's receptionist still kindly let us in for refills of the hot water. Breakfast is on moderate level and menu variety could be better still, regarding the price paid. Not much seafood options to be found, besides the mini sashimi don.

I had a wonderful stay at Sapporo Stream Hotel from 11–18 April, in a Superior+ room, and it exceeded my expectations. The room was modern, spotless, and well designed, with ample space to relax after a day of exploring Sapporo. The highlight was definitely the bed and mattress—I slept incredibly well every night, better than at home. The room was also quiet, comfortable, and thoughtfully equipped, including a large-sized Panasonic air purifier/humidifier, which was especially helpful in the dry weather. The hotel location is unbeatable—subway is direct access from the basement, connected to Cocono Susukino shopping mall, and within walking distance of Ramen Alley, Ichiran, EDW pancakes, famous soup curry spots, and Nijo Market. It made getting around and dining out extremely convenient. I stayed for 8 days and really appreciated the daily housekeeping (not always common in Japan). There are washer-dryer on Level 8 (4 in total). A tip: avoid doing laundry at night as it gets busy—afternoons are much quieter. Using the time to shop or grab lunch nearby works perfectly. Also, don't overfill the machine; slightly more than half full works best and helps clothes dry more efficiently. Overall, everything felt well-organised and guest-focused, making the stay very comfortable and stress-free. I would absolutely recommend Sapporo Stream Hotel and would happily stay here again on my next visit.

I booked a standard room and was given a high floor on the 28th, which offered a fantastic view. The hotel's decor is very practical, and the huge windows provide an excellent view. The hotel service is absolutely top-notch. I highly recommend purchasing the hotel breakfast; the 35th-floor restaurant offers a stunning view, and the breakfast food itself is also outstanding. The only minor drawback is that there's construction below the south-facing rooms, leading to a bit of noise during the day. I assume north-facing rooms would have a similar issue due to the JR line. The window soundproofing is fine, but the design of the emergency escape device seems to allow noise into the room.

This was the biggest room we stayed in during our Hokkaido trip. The interior has a charming retro feel, and the bed was incredibly comfortable. From the window, we enjoyed breathtaking 'blue hour' views. Right downstairs, there's a bus stop that takes you to most of Sapporo's popular attractions. The view outside the hotel, especially with the snow, was unexpectedly beautiful. Plus, there's a large Lawson convenience store right across the street, which was super convenient for late-night snacks or breakfast. The front desk staff were also very welcoming and even gave us tips on fun activities for the Snow Festival.