5-Star Hotels in Hokkaido, Japan

Our stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional. We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home. Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed. The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in. The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious. Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River. We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable. The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings. While our overall experience was excellent, I have a few suggestions for improvement. One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable. As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar. I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal. Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety. Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.

The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.

I really loved the hotel's decor style, though the room was a bit small. Honestly, there's no real need to specifically book a view room... The front desk had a Chinese-speaking receptionist who was very warm and attentive. Plus, the hotel even had someone dedicated to helping guests book popular restaurants, which was a great touch!

The hotel is conveniently located in the international arrivals hall. After exiting, turn right, walk past the Lawson convenience store, and continue straight to the end. Take the elevator to the fourth floor, and you'll arrive at the hotel lobby. They offered a welcome drink during check-in. The room was spacious and even offered a view of the planes. The soundproofing was excellent. There's only one smoking room on the fourth floor, which you pass by on the way to the hot spring. The hot spring area has a large pool, which I suspect isn't a natural hot spring, a cold plunge pool, and a sauna, but no outdoor hot spring. Overall, it was a great experience, perfect for those with an early morning flight the next day or anyone arriving after a long journey looking to recharge. I especially loved the slippers in the room; they definitely deserve a thumbs up!

Exceptional Private Onsen & Hokkaido Flavors. Overall Impression: A perfect blend of convenience and cozy. Despite the bustling atmosphere and classic, dark decor, the private onsen and dining experience make this a standout choice in the area. Hightlights: The room: Spacious with beautiful wooden floors and a private outdoor onsen. Soaking in the heat while snow falls is pure magic. Features like the ”His&Her” sinks and an in-room massage chair make our stay more comfortable. All complimentary in the room adds a thoughful touch. Dining: The buffet offers and impressive variety of local dishes alongside beautifully plated mains. Even when busy, the staff sustematically managed the seating, ensuring we enjoyed the stunning winter views comfortably. The Hokkaido cheese pizza and dessert are absolute must-tries. Location and Service: Perfectly situated in the heart of the sightseeing district, with famous sweet shop right nearby. The complimentary valet parking and polight, perfessional staff made our stay seamless. Observations: Atmosphere: The common areas can feel a bit crowded due to its popularity. Design: The room interiors are a bit outdated and lean toward very dark tones, and notably, Netflix is not available on the in-room TV. Note: Windows are fixed; ventilation is managed via the onsen balcony door. Verdict: Highly recommended for foodies and onsen lovers who want to be the center of the action.

Hotel is located close to the station so it was easy access from the airport. We checked in around 20:00 and we booked a bus runs by hotel (2,000yen per person) go to Hakodate mountain to see this famous night view. It was the last two seats so if you are thinking to go better to book in advance. Hotel also runs complementary shuttle bus around the city - easy access to every sightseeing place. Breakfast buffet was great, they have a little their own inconvenient store in the hotel so you don’t have to go out to buy something that you need. The lounge area was also great. after we took a bath we both and ice cream and we sat down there walking at the traditional sea glasses lamps which was pretty good time.

I had an enjoyable stay at Akan Yuku no Sato Tsuruga. The hotel offers a relaxing atmosphere and is a wonderful place to experience the beauty of Lake Akan. The service was excellent throughout my stay. The staff were warm, attentive, and professional, always greeting guests with a smile and making every interaction pleasant. Their hospitality really enhanced the overall experience. The onsen facilities were one of the highlights of the hotel. They are spacious, beautifully designed, and have a luxurious feel, offering a great variety of indoor and outdoor baths. The only minor drawback was that the top-floor outdoor bath did not appear to be as clean as the other baths. Overall, the onsen experience was still great. The room was a little on the compact side, but it was clean, comfortable, and well maintained. Overall, I had a great stay and Akan Yuku no Sato Tsuruga is a great choice in Lake Akan.

I accidentally stayed at the Life Hotel! I like it so much😍It's very quiet, and the facilities and services are great! Suitable for leisure vacation! I only stayed for one night and still felt unsatisfied, and my family has been thinking about it all the time! Dinner and breakfast are also very good👌It is my favorite hotel in Hokkaido this time😍

We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.

The location is fantastic! Right downstairs is the Cocono complex with a supermarket, mall, restaurants, and a cinema. It's a five-minute walk to Tanukikoji and the surrounding area is super lively with endless food options. It's built right above Susukino Station, just one stop to Odori and two stops to Sapporo Station – incredibly convenient. The hotel environment is excellent, the breakfast is amazing, and the staff are warm and polite. I booked the most basic room type in advance, and besides being slightly small, there are absolutely no downsides. Highly recommend!