5-Star Hotels in Mount Lebanon, Lebanon

I rarely leave negative reviews, but unfortunately this was one of the worst hotel experiences I’ve had. First of all, I don’t want to be unfair to the staff. The reception team and the valet staff were genuinely kind, respectful, and always tried to help. They deserve appreciation for their excellent attitude. However, the hotel itself was very disappointing, especially for a 5-star property. The twin room was extremely uncomfortable, and I honestly couldn’t believe this was the standard for a hotel with this rating. The shower was unbelievably small—barely enough space for one person to stand comfortably. The biggest issue was the air conditioning. We stayed for 3 days, kept the AC on the coldest setting the entire time, and the room never got cool. We were extremely uncomfortable because of the heat. We reported the problem several times, and each time we were told it had been fixed, but nothing actually changed. We ended up checking out with the issue still unresolved. The staff were great, but unfortunately the hotel’s facilities and maintenance were far below what I expected from a 5-star hotel.

During my recent stay at Monte Cassino, I was thoroughly impressed by the exceptional service and unbeatable location. From the moment I arrived, the staff went above and beyond to ensure a seamless experience. The check-in process was efficient, and the front desk team was welcoming and attentive, providing personalized recommendations that made my stay even more enjoyable. The location of the hotel is simply perfect. It offered convenient access to major attractions and dining options. My room was immaculate, with all the amenities I could ask for, and the housekeeping team maintained it in pristine condition throughout my stay. The attention to detail and commitment to guest satisfaction were evident in every interaction, from the concierge’s insightful tips to the restaurant staff’s warm hospitality. I would highly recommend Monte Cassino to anyone visiting Jounieh area, whether for business or leisure. The combination of exceptional service and a prime location makes it an outstanding choice.

Always best hotel in Beirut

Merci beaucoup, mademe Hania, c'est très gentil et attentionné. Merci à tout le personnel ; ils sont tous très aimables. شكراً جزيلاً لكِ يا آنسة هانيا، هذا لطفٌ كبيرٌ منكِ. شكراً لجميع الموظفين؛ فهم جميعاً ودودون للغاية Thank you so much, Ms. Hania, that's very kind and thoughtful. Thank you to all the staff; they are all very friendly.

“Our stay at InterContinental Mzaar was very nice! Everything was great, and we had a wonderful time with my family. The staff was friendly and helpful, the rooms were comfortable, and the surroundings were beautiful. Highly recommended for families looking for a relaxing mountain getaway!

We got poisoned from the terrible food during our 4 days stay, its very bad to see that happening in a 5 stars hotel or what it supposed to be… The staff were friendly yet the hotel needs to be renovated..

Amazing stay Fantastic views I loved the swimming pool and the food 😋

The resort is beautiful, and it's close to most restaurants and tourist facilities. But the reception staff are very slow to respond to requests and not cooperative.

I love it