5-Star Hotels in Central Province, Sri Lanka

A nice hotel with beautiful views, especially since we checked in right at sunset – it was stunning! The cleanliness was good. The only downside is its location on a hill, so getting there from the city can involve some traffic.

The hotel is very beautiful and it is interesting to have a mango garden of your own. You can rent a bicycle from the hotel to ride to the town, and you can go bird watching in good weather. The hotel is all female staff, supporting women in employment, very professional and gentle ～

The hotel is nice, spacious beautiful room at check in we were treated to a refreshing juice. There is a big pool on the grounds and a big jacuzzi with hot water in the room.  Minuses of the hotel: Far from the attractions. Taxi from the center only go there for the price of pick me x2. Hotel taxi are 3 times more expensive. There are no stores and restaurants near the hotel, so inside the hotel prices for food x3, Also after 6pm it is dangerous to be outside because elephants are walking around. Now let's talk about the premium status and the five races. In 7 years of traveling, this is the first hotel that did not have a bathrobe, slippers and toothbrush and toothpaste in the room. The plumbing in the shower leaks, and the doors creak so much that you could call the spirits at night. Regarding the attention to the customer. I mentioned my upcoming birthday in conversation with the manager, but this fact was not used in any way to show any form of attention from the hotel. This is a huge miscalculation on the part of the staff at a premium hotel. We also had a late departure and our request to delay in the hotel for a couple of hours was refused. This was not due to the arrival of new customers, as the manager offered to extend our stay for a fee. For future customers this fact may be decisive in their choice. In general, the hotel is not bad, but the service and flexibility of the staff, as well as individual approach to customers, does not correspond to the premium level and requires improvement.

The hotel room was incredibly spacious, and it even had a heater, which we didn't end up needing, but the staff kindly explained how to use it. Dinner was a buffet with a great variety of food, and it all tasted delicious. The hotel also boasts an indoor swimming pool and a gym. Its central location in Nuwara Eliya is a definite plus.

Thank you for the upgrade to the room with a balcony, and I absolutely love the huge bathroom. Thank you for the friendly service staff who answered my every query. Waking up to the quiet of Kandy Lake before the rest of the city wakes was a really peaceful feeling and I really enjoyed just standing on tje balcony soaking in the sights. Loving the wide breakfast spread too, ranging from local fare to continental selection. I was spoilt for choice and my tummy really loved the chicken curry & daal. Thank you.

Bawa's design speaks for itself. However, the service during peak season was an absolute disaster. 1. Check-in was very brief with no introduction to the hotel's activities. 2. Vanishing Front Desk: On day 1, my requests for water and cleaning during the day were ignored. At night, I called 10 times with no answer. Eventually, someone picked up after I pressed the emergency button twice. The next day, my request for slippers was also ignored. There were no bathrobes in the room. 3. At 12 PM, I received a call reminding me to check out and offering assistance with luggage transport. After I confirmed, I waited in my room for 15 minutes to no avail and ended up having to drag my own luggage. For a renowned luxury hotel, the service was truly disastrous.

We loved this hotel to the point we would return to Kandy to stay here again! The staff were all friendly, helpful and professional, the hotel and rooms were all clean and well maintained and the food at both dinner and breakfast was delicous. Overall we loved out stay here and wish we could have stayed longer. *we also bought some jewelry from the shop in the hotel which was good too.

The hotel is in a good location, close to all the attractions. The room is large and the facilities are relatively new. The service is good, and there is a dedicated person to check in. The hotel's dining is very good, with many choices for breakfast and dinner, and the taste is also good, suitable for Chinese stomachs.

The room looked clean and big, but it smelled very bad, and the air conditioner was very powerful! The buffet at our own expense was really great, and the price was not expensive. The food was better than in China!

hotel has a history that makes staying here worth the price and experience, walking into the lobby, one is transported back in time to a space of 1800s as they have preserved the hotel in it's origin condition. the high ceilings with hanging lights, wide red carpeted stairs and antique birdcage elevators adds bring out the beauty and charm of old. we booked a city view room and was upgraded to a pool view room, where it's less quite and the rooms more exquisite. hotel breakfast restaurant overlooks Kandy lake, giving the morning meal another layer of admiration as we dine in wood furnitured environment. location is superb, Kandy Lake and Buddha Tooth Temple just across the street and the Big Buddha Temple less than 25mins stroll away. lots of good food places around for one to explore and eat. rooms are old but charming that way, the wooden floors creak and is uneven but that's the fun of staying in a hotel with almost 200years of history. staff are charming and friendly, always ready to help. a prestigious hotel in Kandy, highly recommended for anyone who visits this beautiful city on a mountain top.