5-Star Hotels in Riviere Noire, Mauritius

We were honestly disappointed with this hotel. First of all, they tried to cheat us at check-in and put us in a room a class smaller than what we booked. Even though we'd paid 100,000₽ more to get a bungalow on the beach and a larger room. The next downside was the food. We booked with three meals a day, but it turned out to be a complete circus. We were told breakfast and lunch would be in restaurant number 1, and dinner had to be booked in advance at restaurants 7 and 10. In the end, breakfast was indeed in restaurant number 1, but we couldn't find lunch there. We went to ask at reception, and they said lunch was in another restaurant from 3 to 5. It was 3:10. We went to this restaurant and were told that lunch was free until 3 (meaning it was included in our rate), but after 3 you had to pay. What nonsense. The restaurant selection was also pathetic. And for dinner, drinks were completely paid for; even regular tea required payment. And at breakfast They only have black tea in a teapot, and it's not tea, it's undrinkable. We ended up going to breakfast with our tea bag. And the last thing that left a bad impression was the staff cleaning the room. We left the room and left the ”Do Not Disturb” sign, which in all hotels means no cleaning is needed. We left for a couple of hours, came back to find our room cleaned, and for an hour we couldn't find some of our things, like our charger—why they put it in the drawer next to the refrigerator. And the worst part is, they stole our glass and never returned it! We had our glass with us, which we always use for coffee, and during cleaning, they took it, probably thinking it was theirs, and then said they'd return it, but they never did! It's a disgrace! The only good things are the beautiful, well-maintained grounds and a nice, uncrowded beach.

We had an amazing stay at this beautiful resort. The team surprised my wife with a lovely birthday celebration even though we never informed them — a thoughtful gesture that truly reflects their hospitality. After spending 10 days in Mauritius and staying in 3 different resorts across the island, this was by far the best. If we return to Mauritius, this will be our first and only choice. The resort is calm, comfortable, and offers great privacy. The staff are extremely professional and kind. There are four diverse restaurants, a spa, and several excellent facilities. Simply the best — highly recommended.

The hotel rooms are large and the service staff are very friendly. I like this hotel very much. The hotel offers many activities, you can refer to the official website. The houseboat also has many activities. Most water activities can be participated in the same day if the sea conditions are good. Glass boats and snorkeling need to be booked in advance. Walking along the beach of the hotel in the evening, you can see a very beautiful sunset. The hotel's buffet food is very Western, and the atmosphere of the dinner is very good.

Haha 😂 As soon as we checked in, the toilet started leaking. The food was practically inedible. Even though breakfast and dinner were included, we couldn't get enough to eat because there was nothing appealing! We ended up paying an extra $500 on site to upgrade to a suite. The reason given was that our original room type couldn't accommodate two adults and two children. So, we had already paid over 3799 RMB in China, and then had to add another $465 locally just to get a room. Luckily, we brought some emergency funds, otherwise, hahaha! We don't particularly recommend it, haha.

The hotel service is not up to the standard of a five-star hotel: 1. When checking in, my boyfriend asked the staff to take him to find out where the restroom and gym are, but the staff said he was too nosy (my boyfriend's English is not very good, maybe the staff thought he couldn't understand). 2. When I asked the waiter for ice cubes during dinner, a waiter named Gopee refused to give it to me. 3. I wanted to make a cup of instant noodles in the evening, so I went to the restaurant to ask if there was hot water. Both staff told me that the coffee machine at the bar could get hot water. Suddenly Gopee appeared behind me (I didn't see him when I entered the restaurant, nor did I ask him, I don't know why he knew someone wanted to get hot water), and didn't let me use the coffee machine to get hot water, because ”the coffee machine is too fragile for hot water”. 4. Many waiters like to say ”you are not allowed...”, which makes people uncomfortable. I spend a lot of money to stay in a resort hotel, and I still need to be allowed to do sth everywhere? 5. In short, the hotel is very close to the whale-chasing pier and the bird park, and Sugar Beach is the most expensive of the nearby hotels. I chose this hotel because I would expect such a hotel to have relatively satisfactory services. It is undeniable that the hotel still has very enthusiastic and good-mannered employees, but overall, compared with many hotels of the same level I have stayed in, the service of this hotel is the worst I have ever experienced. We also stayed at Lux Grand Bay this time, and the service of Lux is much better in comparison. The hotel management is chaotic: 1. The restaurant does not allow you to bring your own drinks. It is not direct, but roundabout, and many waiters in the restaurant do not know the restaurant's rules: I stayed at Sugar Beach for three days, and I brought my own drinks for dinner. When I checked in and had meals in the first two days, many waiters saw our drinks, but no one ever told us that we could not bring our own drinks for dinner. On the last day, I was suddenly told ”no plastic on the table” (because the drinks were in plastic bottles). We asked other waiters if there was a ”no plastic on the table” rule, and they all said they had never heard of it. Finally, we asked the restaurant manager, who first said that there was indeed a rule that the restaurant could not use plastic because of the company's ”environmental protection requirements”. I said that I could bring drinks in glass bottles, and the restaurant manager said that the restaurant did not allow you to bring your own drinks, and I could not enjoy your own drinks anywhere outside my room. I can understand the restaurant's ”environmental protection requirements” and the desire to gain more revenue through drinks, but you should be informed in advance that you cannot bring your own drinks, and you can explain it directly, instead of first telling me that I cannot drink my own drinks with the reason of ”no plastic on the table”, and finally asking layer by layer to tell me that the final reason is that the restaurant does not allow you to bring your own drinks. 2. Wearing sleeveless clothes to enter the restaurant was asked to go back to the room to change clothes (I was informed when I checked in, and we understood it. I forgot on the first day, so we went back to change clothes directly, and never wore sleeveless clothes to enter the restaurant again), but when dining, I still saw other people wearing sleeveless clothes in the restaurant. Others: 1. The bottled water in the hotel is very unpalatable and tastes like tap water 2. There are a lot of flies when eating, and birds will snatch food (it is understandable that there are a lot of insects on the island, but there are still many hotels that can control insects very well; the problem of birds is okay on the dining table, just pay attention to it yourself, but I saw birds flying to the dining area and eating the bread in the dining area directly, which is still a bit unhygienic) 3. There are a lot of bats at night

The hotel has its own beach and boathouse. Kayaks and paddle boards are my favorites. It's a pity that I don't have time to use the windsurfing board. Chasing dolphins🐬 can be booked at the hotel, and you can get on the boat directly on the beach, which is very convenient. I booked breakfast and dinner every day, and the theme of the dinner buffet changed every day. It was very comfortable to eat dinner while watching the sunset. The service is good and the gym facilities are complete. There is no bottled water in the room. There are many water filling points. It is environmentally friendly and convenient. It is a good concept. Typical resort style hotel.