5-Star Hotels in Quintana Roo, Mexico
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Hotel near Zona Hotelera,Cancun 37.5% of visitors choose this area
MM389581**** 2025.12.24
Overall, the stay was quite pleasant. The lobby and rooms were comfortable, tidy, and clean. The front desk staff were also very friendly. They even have a smart robot that delivers food! The breakfast was extensive and delicious. I'd definitely stay here again and highly recommend it.
Very Good
113 reviews
8.4/10
Price from
€138
per night
Hotel near Costa Mujeres,Isla Mujeres
With a stay at Hotel Riu Palace Costa Mujeres - All Inclusive in Costa Mujeres (Costa Mujeres Resort Strip), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. This all-inclusive property is 15.3 mi (24.6 km) from Langosta Beach and 9.7 mi (15.7 km) from Ultramar Ferry Puerto Juárez.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor pools, a complimentary water park, and a 24-hour health club. Additional amenities at this Art Deco property include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Enjoy international cuisine at Spaces, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
Make yourself at home in one of the 670 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.
Very Good
100 reviews
8.6/10
Check Availability
Hotel near Zona Hotelera,Tulum
DDidi 2024.10.26
Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
Very Good
104 reviews
8.4/10
Price from
€123
per night
Hotels in Quintana Roo
PPino italia 2025.08.08
Struttura molto bella, l'attenzione ai clienti è molto intensa ma non asfissiante.
Se vuoi stare da solo nessuno ti opprime ma se hai bisogno di qualcosa basta scrivere sulla chat con la reception.
Il ristorante è molto curato nelle presentazioni dei piatti, ma tutto molto buono, anche a colazione.
Unico neo, per me, chiude presto.
Il posto è incantevole.
Very Good
116 reviews
8.9/10
Price from
€98
per night
Hotel near Avenida Kukulkan,Cancun
GGuest User 2026.01.21
Excellent hotel, all services are perfect to relax and enjoy your vacation, with amazing swimming pools. I truly consider it an outstanding resort. They also offer great activities and a very personalized service. The staff is always very friendly and welcoming.
Note about prices (they vary a lot):
I stayed here during the low season and paid around $120–150 per night, which was a great deal. During the high season, however, in the week of Thanksgiving, I paid around $400 per night… which was crazy in my opinion, but I did it for my girlfriend 😅
The only downside is that pool bar prices are very expensive, and the same applies to the restaurants inside the resort.
A big plus: there is a small Starbucks and a mini supermarket on the ground floor, which is extremely convenient.
Very Good
115 reviews
8.8/10
Price from
€128
per night
Hotel near Zona Hotelera,Cancun 37.5% of visitors choose this area
HHajiyev Toghrul 2024.01.26
When i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
Very Good
112 reviews
8.8/10
Price from
€239
per night
Hotel near Costa Mujeres,Isla Mujeres
GGuest User 2025.12.10
Beautiful well maintained resort. It looks new. Room is spacious with balcony overlooking the ocean. Food is excellent throughout from all the restaurants. The best restaurants imo are the Steak house, Italian restaurant n the Mexican restaurant. The beach with fine white sand is clean n almost free of sargassum @ this time of the year in Dec. Good service throughout from all the hotel's staff there. Highly recommended.
Great
106 reviews
9.0/10
Price from
€272
per night
Hotel near Costa Mujeres,Isla Mujeres
陈陈老板888 2020.06.02
I booked a sea view suite for about $250 a night, and stayed for a week. Because of the US epidemic, there were less than ten guests in the resort, so it was empty, and a restaurant was opened. There is a supermarket in the hotel, open from Monday to Saturday, you can buy some necessities. It is because the hotel’s own restaurant is very poor, so it is necessary to rent a car to go outside the restaurant to buy and eat back to the hotel, the hotel comes with a car rental service, car rental 46 dollars a day insurance. The restaurant outside the hotel is very cheap to eat. Basically, it costs US$100 to buy enough food for 3 days and bring it back to the hotel. Talk about the advantages. Very quiet, sea view suites have everything, microwave, stove, refrigerator, tableware, washing machine, very suitable for family living. The bed is very large and very comfortable, really comfortable! Also, the hotel is very clean. The location of the hotel is not in the 7th district, so the price is very economical.
Very Good
102 reviews
8.4/10
Price from
€210
per night
Hotel near Zona Hotelera,Tulum
With a stay at Vida Silvestre Tulum in Tulum (Zona Hotelera), you'll be steps from Tulum Beach and 14 minutes by foot from Sian Ka'an Biosphere Reserve. This lodge is 7.3 mi (11.7 km) from Tulum Mayan Ruins and 5 mi (8.1 km) from Playa Paraiso.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This lodge also features complimentary wireless internet access, concierge services, and a communal living room.
Take advantage of the lodge's room service.
Featured amenities include express check-in, luggage storage, and a water dispenser. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 5 air-conditioned rooms featuring kitchens. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Conveniences include safes and refrigerators, and housekeeping is provided daily.
Very Good
4 reviews
8.5/10
Price from
€105
per night
Hotel near Avenida Kukulkan,Cancun
GGuest User 2026.01.02
I'm sure this is a hotel I'll remember even when I near the end of my life.
It was such a wonderful, unforgettable stay.
Above all, the hospitality of the staff was truly outstanding. Every interaction was polite and warm, and I truly felt welcomed.
The view from our room was also amazing, and I could lose track of time as I gazed upon it.
I read other reviews saying the building was old, but that didn't bother me at all. On the contrary, it was well-maintained, very clean, and comfortable.
The amenities were by Ferragamo, and the quality and scent were excellent. I felt really good every time I used them.
The large water bottles were also a subtle but nice touch.
Being able to celebrate New Year's Eve at this hotel is an unforgettable memory.
Perhaps because it was a special occasion like New Year's Eve, I even received a cute stuffed animal as a gift, which really warmed my heart.
I was very satisfied with everything, and this is a hotel I'd definitely like to return to.
I recommend it with confidence.
Great
129 reviews
9.3/10
Price from
€271
per night
Travelers Reviews of Quintana Roo Hotels
See all
8.8/10
Very Good
HHajiyev ToghrulWhen i booked this hotel, just look photos and price. I think like this expensive hotel must be excellent. But...
1. This is like 3 stars hotel.
2. Personals very bad. If you didn't pay them, nobody served for you. Just one time they can give you juice or something. Second time you need wait 20 minutes
3. I booked room for 2 people. But inside everything for one. Need ask many time for bring one more soap, or shampoo. And surely need pay....
4. No any amenities. Just pool and restaurants.
5. Normally if you pay this money in Dubai or Turkey, you can see whats the 5 stars. He you can't see any stars.
6. I think have just one reason for like this high price. It's a erotic show. Name is erotic. Nothing more. Just name:):):):)
So, if you have money, and want to rest. Didn't go this hotel. I booked it for 5 days. But stay there just 1 night.
Temptation Cancun Resort - All Inclusive - Adults Only
Hotel near Zona Hotelera, Cancun
Price per night from:€239
8.4/10
Very Good
MM389581****Overall, the stay was quite pleasant. The lobby and rooms were comfortable, tidy, and clean. The front desk staff were also very friendly. They even have a smart robot that delivers food! The breakfast was extensive and delicious. I'd definitely stay here again and highly recommend it.
InterContinental Hotels PRESIDENTE CANCUN RESORT by IHG
Hotel near Zona Hotelera, Cancun
Price per night from:€138
9.4/10
Amazing
GGuest UserOur stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.
Valentin Imperial Riviera Maya All Inclusive - Adults Only
Hotel near Solidaridad
Price per night from:€312
8.7/10
Very Good
GGuest UserStaying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments.
The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app.
The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service.
On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent.
The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water.
Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest.
Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience.
9.4/10
Amazing
앨앨꼬LeBlanc will remain a good memory for my wife and I for a long time.
I compared several places, including Nijuk and Hyatt, as recommended by acquaintances, and one of the reasons I ultimately chose them was because they had a Korean concierge.
They say Mexico has become a lot safer, but there are things you don't know.
I chose this as a way to help out and LeBlanc was a godsend during this two week long vacation.
I spent time in Tulum before arriving at LeBlanc, and there was a theft at the Azulik Hotel, which is popular for its eco-friendliness. After looking through Trip and Google reviews, I feel really sorry that I was not aware of the frequent Azulic theft incidents. Damage exceeding 4 million won was suffered...
I tried my best to find it, but English conversation is difficult in Mexico. Even though there was only one police officer who spoke English, it was very difficult.
My husband and I were able to come to our senses, even though the case could not be resolved, with the help of LeBlanc's Korean concierge, Jaeha Kim.
If Jeha wasn't there, the rest of my vacation schedule would have been ruined.
Even though he was busy, he focused on my wife and I and helped us with our work, and even after returning to Korea, he asked how we were doing and gave us great comfort. I was deeply touched by his sincerity toward his guests.
He was also very professional in solving the problem and explained in a coherent manner all the things to do and relax at the hotel.
Spots and tips inside and outside the hotel, and even tips for selecting clothes at the photo zone.^^
He even showed me pictures of what was delicious, what was good to buy, etc. Where can I meet someone like this?
Dear Jaeha, this is the first and last day for the Dink couple, who travel twice a year and focus a large part of their lives on travel.
The angel concierge at Le Blanc, which was like heaven♡
I have enjoyed all-inclusive experiences in Egypt.
First of all, Leblanc's liquor was exceptionally excellent, beyond comparison.
The quality of the dishes also did not lag behind.
Of course, there were some that seemed a bit insincere, but wouldn't one out of a hundred things be lacking to be humane?^^
Even if you are tired, we recommend that you enjoy the meal at one of the many restaurants rather than room service.
There are a variety of things to enjoy, including classes, spas, laser shows, performances, and more.
The private beach is also kept very clean.
I think it is a strength that can appeal because it is compared to other places, and I hope that Le Blanc will be established not only in Cancun but also in other places.
So much so that my husband is thinking about living at Le Blanc for a month.. haha.
When a picky and strict Korean man thinks about the LeBlanc Flex, his mouth hurts.
Recalling the various aspects of LeBlanc that are still vivid...♡♡
Le Blanc Spa Resort Cancun Adults Only All-Inclusive
Hotel near Avenida Kukulkan, Cancun
Price per night from:€678
8.4/10
Very Good
GGuest UserGood review: A surprisingly wonderful stay, I'll definitely choose this place again next time!
This stay at [Hotel Name] completely exceeded my expectations. From the details to the service, everything felt incredibly thoughtful and welcoming. I absolutely recommend it with a full score!
First, the hygiene and environment were impeccable. The moment I opened the door, my eyes lit up. The room was spacious and bright, the air was fresh with no strange odors, the sheets and duvet covers were perfectly white and smooth, feeling soft and comfortable. The bathroom floor was dry with no puddles, and the sink and toilet were wiped spotless. Even the shower glass had no water stains, making for a truly reassuring stay. From the window, I could see a small garden, which was particularly therapeutic to wake up to when opening the curtains.
Second, the facilities were comprehensive and considerate. The air conditioning in the room cooled and heated quickly with very little noise, ensuring I wasn't disturbed while sleeping. The mattress was moderately firm, and there were pillows of different thicknesses to choose from; I slept for two nights without any back pain. The room also came equipped with USB charging ports, a hairdryer, and bottled mineral water. Even the toiletries were pump-style and felt high-quality – every detail showed great care.
Finally, the service was warm and efficient. During check-in, the front desk staff greeted us with friendly smiles, quickly processed our paperwork, and even proactively shared information about nearby restaurants and transportation routes. When I called the front desk midway through my stay to borrow a charger, it was delivered in less than 5 minutes. Check-out was even more efficient; verifying information and issuing the invoice was done in one smooth process. They even kindly asked if we needed help calling a taxi, showing no impatience whatsoever.
Such a hotel with great value for money and excellent service is truly perfect for travelers. I've already recommended it to friends, and I will definitely choose this place again the next time I visit this city!
Hilton Cancun Mar Caribe All-Inclusive Resort
Hotel near Avenida Kukulkan, Cancun
Price per night from:€322
9.0/10
Great
GGuest UserSuperb hotel, restaurants are delicious, Asian restaurants are confusing, favorite Italian restaurant, the hotel occasionally has a buffet by the pool. Facilities are great, rooms are large, adults only, no children, great stay.
9.3/10
Great
LLee ⭐️Super location that facing the Caribbean Sea 🌊 Good hotel service if you have Marriott membership! They have welcomed drinks (alcohol and coffee and etc) we had tried most of the restaurants inside the hotel, one of the restaurant named Gustino ( Italian restaurant) we ordered their famous steak (FILETTO DI MANZO E RISOTTO DI PORCINI ) and BAVETTE AI FRUTTI DI MARE ( seafood paste that recommended by restaurant) the steak 🥩 was really excellent, BUT the seafood pasta was overcooked and we doubted the freshness of the seafood. We did feedback to the waiter, he just said ops.. sorry. Ok fine! In the mid night, my husband started running to toilet! He had diarrhea 3 times before we checked out the hotel next day morning as we need to catch the flight to New York. I did feedback to the front desk lady, she provided us bottles of mineral water. He had medicine again after light breakfast. Ohh God! He started to diarrhea non stop when reaching New York! We forced to cancel our day trip at New York City as he seriously unwell! He stayed in the hotel room for two days! Omg! It burned our trip at New York City! Really disappointed the quality control of the foods in the well known 5 STARS hotel! I think he sick of pasta seafood now especially with shell!
8.7/10
Very Good
GGuest UserThe hotel itself was very good, but
At first, they said it was a deposit and I paid 1000 pesos with my credit card,
and when I asked to cancel the deposit when checking out,
they said there was no record of the payment.
My card statement clearly shows the record.
The front desk was completely ignorant, saying there was no record of the payment.
Then they suddenly changed and treated me very rudely.
After making me wait for about 20 minutes, they said
It was an environmental tax.
From the beginning, there was no mention of an environmental tax, it was a deposit,
but they changed their words.
I lost all trust.
It was completely bad.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - with Optional All Inclusive
Hotel near Playa del Carmen
Price per night from:€102
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Property Information for Tourists
| Total properties | 203 |
|---|---|
| Number of reviews | 17,718 |
| Highest price | €12,459 |
| Lowest price | €103 |
| Weekend Avg. Price | €759 |
| Weekday Avg. Price | €730 |