5-Star Hotels in Pahang, Malaysia

The apart-hotel is very new, clean, and extremely comfortable. However, finding the lobby reception counter was a bit difficult. This apart-hotel is located in Tower B with a shared parking lot. No matter which tower you park in, just head directly to Level G, ask a staff member, and they will direct you to Tower B. After getting your room card, tap the sensor inside the elevator; it will respond after 3 seconds, and you don't even need to press your floor number. We were a bit skeptical taking that elevator at first because it didn't show our floor (33A) on the display panel. Also, remember to turn on the water heater as soon as you enter the room, because the water in Genting is quite cold and takes a long time to heat up. Lastly, the power in our room tripped at night, but everything else was great. We would still...

Swiss-Garden Hotel & Residences, Genting Highlands Overall, this is a well-located accommodation option with a relatively peaceful environment. Compared to the bustling atmosphere at the peak of Genting Highlands, it is better suited for travelers looking to relax and enjoy the cool weather. However, the management of the hotel and residences, room maintenance, and service standards are all crucial factors that impact the stay experience. For travelers, aside from spacious and comfortable rooms, cleanliness, facility upkeep, and service efficiency are equally important. If staying right at the peak of Genting isn't a must for you, this location is worth considering, though it is recommended to confirm your room type and available facilities before booking.

Everything was good was good cleanliness breakfast selection but front counter was no friendly young malay lady

⭐⭐⭐⭐⭐ A Comfortable and Modern Stay with a Cloudy View I had a pleasant stay at Wyndham Ion Majestic. The room was spacious, modern, and beautifully designed, with a comfortable bed, stylish furniture, and a clean, well-maintained bathroom. The room also had a convenient kitchenette, a television, and a lovely balcony. One of the highlights was the beautiful view from the balcony. Although the weather was cloudy and misty during my stay, the scenery still looked amazing, with the clouds creating a peaceful and dreamy atmosphere. The view had a unique charm, even though the cloudy weather limited visibility. Overall, I enjoyed the comfortable room, modern facilities, and relaxing atmosphere. It was a lovely place to unwind and enjoy the scenery. I would recommend it to anyone looking for a stylish and comfortable stay with beautiful views.

We are highly satisfied with the service provided, particularly the warm and attentive room attendant. The breakfast offered a selection of five choices with unlimited ordering, rather than a buffet. Additionally, complimentary activities were provided.

The room was spacious, and the air conditioning worked very well, making the stay comfortable. The staff were also friendly and provided good service. However, it seems that the hotel has been operating for quite some time, and many of the facilities are in need of maintenance. First, the shower had excellent water pressure, but the drainage was extremely poor. It seemed like the drain was clogged, as the water quickly accumulated and flooded the shower area. Second, the bathtub stopper was broken. No matter how many times I pressed it, it wouldn’t close, so I couldn’t fill the bathtub with water. On top of that, the hot water for the bathtub wasn’t hot enough. I had even bought a bath bomb specially for this stay, but I couldn’t use it at all, which was quite disappointing. Third, the room wasn’t cleaned thoroughly. There was a noticeable amount of dust in several areas. Fourth, the toilet had yellow stains, and the toilet seat looked old and dirty. I would recommend replacing the toilet seat to improve the overall cleanliness and appearance. Lastly, the breakfast was disappointing. The food was not very tasty. Overall, while the room was spacious, the air conditioning was great, and the staff provided good service, the maintenance, cleanliness, and breakfast quality need significant improvement. Considering the price, I don’t think it offers good value for money. 先说优点，房间很宽敞，冷气也很够冷，住起来算是舒服，工作人员的服务态度也很好。 不过，酒店可能开业已有一段时间，感觉有不少设施需要维修和改善： 1. 淋浴的水压很大，这点很好，但排水非常差，应该是排水孔堵塞了，洗澡时水很快就积满整个淋浴区。 2. 浴缸的塞子坏了，无论怎么按都无法把排水口关上，所以完全不能蓄水。而且浴缸的热水也不够热，我还特地买了 bath bomb，结果完全用不上，有点可惜。 3. 房间清洁做得不够仔细，一些角落积了不少灰尘。 4. 马桶有明显发黄的污渍，马桶坐垫看起来也比较旧、脏，建议更换新的坐垫，会让整体卫生观感好很多。 5. 早餐选择不多，味道也比较普通，没有达到这个价位应有的水准。 整体来说，虽然房间空间大、冷气舒适，员工服务也不错，但设施维护、清洁和早餐品质都有待改善，以这个价格来说，我觉得性价比并不高。

I arrived at the hotel punctually at 2 PM, but upon entering the room with my key card, I found it hadn't been cleaned for the next guest – us. It was filthy and messy. After complaining to the host, we were offered a free upgrade to a larger room. That room was also still being cleaned, but thankfully, we didn't have to wait too long. While the room was spacious, it still wasn't perfectly clean. The pillows were very hard, making it difficult to sleep. Surprisingly, there were no facial tissues provided in the entire room. Overall, the stay was just mediocre. Not a great experience, but not terrible either.

Several areas that need significant improvement. 1) Cleanliness could be improved, as housekeeping failed to replenish the shampoo, shower gel and did not clear the hair waste from the shower drain. 2) The swimming pool rules also need better enforcement, particularly regarding appropriate swimwear, as guests seemed free to enter the pools wearing whatever they liked. 3) Upkeep of room amenities. The wired telephone, table lamp, safety deposit box, and hairdryer were all not working. Having four essential items out of order in one room is unacceptable. We contacted customer service for assistance, but it took housekeeping and maintenance very long to attend to the issues. Eventually, we requested a room change, which took almost 1.5 hours before we could rest. Front Desk Manager did allow for a later check out in compensation for the issues. While the breakfast selection and heated pools were enjoyable, the lack of room maintenance, inconsistent housekeeping, and slow response to guest concerns significantly affected our overall experience. Better room inspections before check-in and faster, more efficient customer service are clearly needed.

Subject: Formal Complaint and Request for Partial Refund – Antara By QHome (Booking via Trip.com) Dear Trip.com Customer Service, I would like to formally lodge a complaint and request a PARTIAL REFUND for my recent stay at Antara By QHome, which I booked through Trip.com. I chose and paid for this unit because it was advertised as a luxury fully furnished accommodation with a private jacuzzi. However, during my stay, the jacuzzi was not functioning at all. When switched on, it caused the main electrical supply to trip, making it completely unusable. This was one of the key facilities and main reasons I selected this property. The failure to provide this advertised facility constitutes misrepresentation of the listing and failure to deliver the paid service. In addition, I experienced very poor support from the property management: • The person in charge / owner was very slow to respond or did not respond at all • Phone calls were not answered when assistance was needed • The maintenance arranged did not resolve the issue • The call center / support team was not helpful and did not provide an effective solution This situation significantly affected my holiday experience. I paid a premium price for a luxury accommodation but did not receive the service and facilities as advertised. Under Trip.com’s accommodation service standards, guests are entitled to receive the facilities that were advertised and paid for. Since the jacuzzi was not usable and the service support was unsatisfactory, I believe a partial refund is justified and reasonable compensation. I have supporting evidence, including videos and photos showing the jacuzzi malfunction and the electrical trip issue, which I can provide upon request. Therefore, I respectfully request Trip.com’s assistance to: 1. Investigate this matter with the property owner 2. Arrange a reasonable PARTIAL REFUND as compensation I trust Trip.com will handle this matter professionally and protect customer rights. If this matter cannot be resolved fairly and promptly, I will have no choice but to escalate this case to Trip.com senior management and file a formal consumer complaint with the Ministry of Domestic Trade and Cost of Living (KPDN) Malaysia, as well as submit formal reviews on public platforms. I look forward to your prompt resolution. Thank you.

The room was ok, but overall cleanliness was not good. There were many cigarette remnants and bread crumbs near the window. The service provider by the number of 0126739878 is not professional and not responsive. I was having issue of getting the key card and locating the mail box, and i try to call the number, but the operator refuse to take my call for 8 times. It was frustrating when u couldn't get the check in process done and the operator refuse to take my call. i will not book through this operator anymore