5-Star Hotels in Pahang, Malaysia

The hotel was prompt in responding and very kindly taking note and made special arrangements for our occasion of our child's birthday and wedding anniversary celebration. We had a lovely surprise and birthday song played when we checked in to our room. Amazing scenic views of mountain and KL city night lights, and comfortable bedding that gives us good sleep. Comfortable space to spend good family time. We enjoyed very much and would love to return or recommend to our friends and relatives! Only 2 suggestions to make: 1) the fan in our master bedroom (room 2008) makes some noise quite often during the night, good to have it checked and fixed to not affect guests' experience, and 2) if only the shower area in the bathrooms have a door to avoid water splashing out to the toilet area.

The hotel amenities are comfortable, complete, and well-maintained, offering excellent value for money. The only minor drawback is the walk required to get between the hotel and Genting (approximately 13-15 minutes), which can be a bit challenging for older family members. However, the hotel itself is impeccable. I would highly recommend it for friends, colleagues, close friends, and large families.

TFantastic Family Escape – Kids Loved the Pool & Beach! Rating: 4.5/5 We had an absolute blast at Swiss-Garden Kuantan! If you’re looking for a family getaway that keeps the kids entertained, this is the spot. The Highlights: Kid-Approved: The pool area with the slide was a massive hit—my kids (3, 9, & 11) couldn't get enough of it. Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed. Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day. Top-Tier Service: A huge shoutout to the staff—they were incredibly friendly and helpful throughout our entire stay. Breakfast Win: The breakfast spread was seriously good! Pro-Tip for Guests: The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.

This is our first time staying at this hotel and dare I say, it was one of the best 5-star hotels I’ve been in. Will definitely, definitely come again. Everything and everyone were wonderful. The room was so squeaky clean and no speck of dusts anywhere. The bathroom’s design was top notch I love every inch of it. And the room had carpet-floor which made it easier and less painful for my baby to crawl around. The view was to die for. Very secluded and private and calm. Okay now the breakfast, heads off to the chef, the foods were amazing. I think this hotel has been here for quite a while now but they had managed to maintain and made it look like brand new. Two things I wanna suggest a bit, maybe can provide a prayer mat for the muslims or the front desk maybe should ask first whether we need any prayer mats, that would’ve been nice. One other thing, during breakfast, maybe can make sure the utensils are more accessible rather than upon request cause each table was provided with limited number of spoons and forks. But yeah other than that, everything was perfect from the beginning till the end. Huge thanks to Mark as well cause he did a wonderful job assisting us to our room and everything. Kudos to every staffs here, they were so nice and helpful. Oh yeah almost forgot about the welcome drinks, they were absolute perfect thank you so much. Will come again and again. Best hotel here.

We arrived at the hotel around 8:00 PM and the check-in process was smooth and efficient. The front desk staff were friendly, welcoming, and greeted us with a smile. The hotel itself looked pleasant, and the room was in good condition upon arrival. We also requested extra towels, which were delivered promptly without any issues. However, there are several areas that need improvement. The toilet appeared to have a leakage issue, and the air-conditioning was not cold enough despite the temperature being set low. During breakfast, food items were not replenished quickly, and tables were not cleaned promptly, making it difficult to find a clean table. Guests also had to look for their own cutlery, including spoons, forks, and tissues. The breakfast selection was quite limited, although the food served was tasty. On a positive note, the check-out process was quick and hassle-free. The hotel’s location is also convenient, being close to East Mall Kuantan. As a hotel rated 5 stars, I expected a higher level of maintenance and service, especially in terms of room facilities and breakfast operations. While the stay was comfortable overall, there is definitely room for improvement to meet 5-star expectations.

We had a wonderful stay! The location is unbeatable, offering beautiful beach views and a great variety of food options within easy reach. The hotel itself is spotless and well-kept, and our family suite offered plenty of space and very comfortable bedding. We spent a lot of time at the Sampan Bar, which quickly became our favorite spot. Between the great music, refreshing drinks, and the ability to watch the kids play on the beach, it was perfect. A big shout-out to the team at Sampan for the awesome service! Also, for anyone driving an EV, it’s convenient that they have a Shell Recharge station. Note that only Port 1 was working during our visit, but it’s still a great facility to have on-site.

Staying 3 days 2 nights, last minute booking and requested a room on the top floor but unfortunately there were no rooms available that time. Stay in block C with hill view and new cable car. Can see a little bit of the Skyworld ice age game. Fortunate to picture a clear view on daytime and night. Satisfied because the cooking equipment and washing machine work well especially the dryer. There will be more famous f&b shops will be opened soon. Although there is only 1 access key and parking isn't free, I am still satisfied with the facilities available especially the outdoor and indoor playground, swimming pool, hidden garden, hammock, stargazing, wall climbing, trampoline all free. Other extra activities such as bowling, darts & pool, golf simulator and karaoke are also available and the fee is also affordable. Comfortable for families to have fun in privacy. More interestingly, the staff are also very quick to act when receiving complaints. To go up to Skyworld, you can also go through the skybridge and walk 20-30 minutes. If you are lucky, you can use the buggy provided. Wheelchairs and strollers are also available at the customer service counter on level G. Highly recommended for large families. I stayed here for 3 days and 2 nights and definitely will come back again.

Beautiful hotel! If you want room with mountain view, need to come early morning and try to check-in early. My room not facing the mountain but still good. Will come back soon

Good thing about this apartment is, air cond is good, and it’s relatively clean.  I will write what I see,  the bedsheets and quilt cover is full of stains,  it’s really time to change new sets.  There is no separate air cond split unit inside small room with single bed.  The under sink pipe in dining area came off during our stay, good thing is management sent repairman within 30minutes.  Quite a number of eateries near the apartment, this is a plus point.  Beach access was good.

One-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.