AAnonymous UserThe beach was nice - the sand was smooth and not rocky, the waves are a bit chill. Hence, kid-friendly. Facilities and amenities are nice tho a bit old aready. Since the pool was big, we were able to swim in the pool even though it’s peak season and many people. Morning jog at the lagoon was good as well. We also played billiards and bowling. It’s just sad that the kids playroom was under renovation. It could’ve been a pretty good experience overall.
XXtinerysWas an excellent stay. The room was comfortable and had all the amenities you beed. Quiet. Cozy. They turn down service is spectacular and the attention to detail. Great time. Food was amazing and breakfast had so many good options. Would live to stay for longer next time and get more spa packages.
JJomz Travel LogI booked a Super King Room at Taal Vista Hotel expecting a proper 5-star experience, but unfortunately, the service was disappointing.
Upon arrival, we waited around 10–15 minutes at the lobby even without a long line. After check-in, nobody assisted us going to our room. The staff only gave directions and did not offer help with our luggage, causing us to get lost looking for our room. We also tried calling for assistance by dialing 4 several times, but nobody answered.
In the end, we had to move our car closer to the building ourselves because the parking area was far from the room. There were also no complimentary welcome drinks or even bottled water despite the expensive room rates.
I understand that our room was in the older building, but the price certainly is not “old.” Compared to other 5-star hotels like Conrad Manila, where staff assist guests immediately and provide much better hospitality, the difference in service is very noticeable.
The view and ambiance are nice, but the customer service definitely needs improvement to match its 5-star reputation.
GGuest UserFantastic resort. Very well organised, grounds kept very clean and beautiful. We stayed at 5a and 5b Cassistas and it was perfect location with a beautiful view of the cove. Shuttle service to the main beach 5 mins away was quick and well run. The Long Beach facility was great, the beach was beautiful and clean. The swimming pool was well maintained and loved by our kids. And most of all staff members were very helpful and friendly. Wouldn't hesitate to recommend and return to again.
LlunanabananaAnya is a very relaxing place. The hotel staff are very accomadating. The food is superb. Though it's quite expensive but worth it. Will definitely back there🙂
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