Excellent hotel! The location, service and breakfast of the hotel are impeccable. The design, supplies, hygiene and space of the room also meet the high standards of a five-star hotel. It is especially worth mentioning that from the time we checked in at midnight to the time we checked out three days later, the front desk service was warm and considerate from beginning to end, and they responded to all our requests! The daily cleaning of the room was extremely clean and tidy. Because of this hotel, I will like Krakow even more. If I have the opportunity to come again, I will definitely choose to stay here. Definitely recommended!
Great location and facility for a trip in Krakow.
Easy to walk everywhere
The breakfast starts from 7 am and I got lunch box as my tour started very early.
The lunch box had a variety of food like two sandwiches, dessert(denish or macaron), fruit, orange juice and water.
Very good quality as well.
Staffs are very friendly and accommodate.
We stayed for 2 nights to enjoy the Christmas market and for my husband’s birthday. The stay was fantastic. Highly recommend this hotel. The team are incredibly helpful and friendly. A nice touch was leaving a bottle a prosecco and a card acknowledging the birthday celebration. This hotel is beautifully designed, very clean and the breakfast is wonderful. Well will be back!
The Sheraton is fantastic. What you would expect from a 5 star hotel, however it is particularly well kept, the staff are very friendly and the food / restaurant services are fantastic. Very comfortable stay. Definitely recommend.
Perfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
Room was great but maybe the management would like to consider installing a Smart TV so that foreign travelers can also watch non-Polish channels. Please replace couch in Room 019. It’s a little old and uncomfortable to sit on.
Very friendly and helpful front desk personnel.
Hotel Gródek is very accessible to the old town.The staff are very helpful and friendly. The breakfast is average compared to other 5 stars hotel. The Carpet are old and dirty needed a change. Room are small and freaking me out when I fist arrive. Need an upgrade, like . Bed are hard , I got sore back when I woke up, needed a new pillow. Air-con seems not working., I will give 3 stars not a 5 star to that hotel. I was surprised by the rating that they give. 5
Star are overrated. Just saying. In fairness because of accessibility to everything hotel Grodek is ok to stay.
This hotel is really great! The room is clean and comfortable, the bedding is soft, and the facilities are complete. The front desk service is warm and thoughtful, the location is also very convenient, and there are all kinds of food and shopping around. The breakfast is rich in variety and tastes great! Super cost-effective, highly recommended, I will come again next time!
We are celebrating our jubilee wedding ceremony on the date of check-in. They gave us a great surprise : room upgrading, specially decorated with balloons, chocolate, campaign and a handwriting congratulations card....Appreciated!
All the staff were very friendly and helpful, including those in the restaurant.
The swimming pool and spa facilities are relaxing and comfortable.
Beautiful quiet hotel, nicely decorated. Warm atmosphere.
The room with mountain view is just superb.
Location close to the main street, without having the disadvantages.
we will surely return
Amazing
42 reviews
9.5/10
Price from
INR 20,766
per night
Check Availability
See All 5-Star Hotels in Lesser Poland
Travelers Reviews of Lesser Poland Hotels
See all
9.3/10
Great
GGuest UserPerfect stay in centre of Old Town only 2 min walk to Town Square. Very professional staff who are so friendly and helpful. Superb underground luxurious Spa. We chose an internal room overlooking the restaurant rooftop - the room was absolutely perfect for us being so quiet and a comfy king-size bed. High quality furnishings with beautiful bedding and good choice of pillows. Beautiful bathroom with a fantastic shower complemented the quality of the room.
This hotel is pure luxury with a high quality finish which we could not fault.
There are so many restaurants on the door step we decided to sample as many as possible around the old Town rather than use the hotel breakfast and dinner options.
I've travelled with corporate brand hotels for many years with work and I really don't see any advatange of point rewards when you find private hotels to this standard at very competitive prices. The corporate chain hotels are also out of the old town area, so it makes this hotel a perfect choice. I will certainly return to this hotel and thoroughly recommend it.
WWenyanfenYoyoThe room is of good size, with a bathtub and a great view from the window, looking out to the castle. Marriott hotel brand, good management. It is within walking distance to the old town, not far, about 5 minutes. There is a tram stop 150 meters from the door
TTomBTThe Sheraton is fantastic. What you would expect from a 5 star hotel, however it is particularly well kept, the staff are very friendly and the food / restaurant services are fantastic. Very comfortable stay. Definitely recommend.
RRick GolsteijnAbsolutely a good hotel and good location.
the only thing that bothered me was that the light from the TouchPad to control the room is always on.
JJiutianxuannvThis time I chose a hotel of the same brand, and it gave me a different feeling. It was very comfortable to stay in. The decoration of the room is very distinctive, and all the embellishments are very detailed.
GGuest UserHotel Gródek is very accessible to the old town.The staff are very helpful and friendly. The breakfast is average compared to other 5 stars hotel. The Carpet are old and dirty needed a change. Room are small and freaking me out when I fist arrive. Need an upgrade, like . Bed are hard , I got sore back when I woke up, needed a new pillow. Air-con seems not working., I will give 3 stars not a 5 star to that hotel. I was surprised by the rating that they give. 5
Star are overrated. Just saying. In fairness because of accessibility to everything hotel Grodek is ok to stay.
GGuest UserNous sommes restés une seule nuit. Mais cela fut parfait. Arrivés avant l’heure mais la chambre était déjà prête. Belle chambre luxueusement décorée et silencieuse avec une literie très confortable.
Y retourner, oui sûrement.
GGuest UserThis hotel is really great! The room is clean and comfortable, the bedding is soft, and the facilities are complete. The front desk service is warm and thoughtful, the location is also very convenient, and there are all kinds of food and shopping around. The breakfast is rich in variety and tastes great! Super cost-effective, highly recommended, I will come again next time!
TtiaLocation is perfect. Really nice place just next to old town and town was pretty.
Hotel building can feel the history. Air conditioning working well. Room was clean and people is nice with delicious breakfast buffet. From 7:00am - 10:00am. And check out time is wonderful till 12:00pm.
But 1 thing, wifi connection is not good. This is hurting point.
Hope can be improved next time :)
GGuest UserWe stayed for 2 nights to enjoy the Christmas market and for my husband’s birthday. The stay was fantastic. Highly recommend this hotel. The team are incredibly helpful and friendly. A nice touch was leaving a bottle a prosecco and a card acknowledging the birthday celebration. This hotel is beautifully designed, very clean and the breakfast is wonderful. Well will be back!
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.