Top rated hotels in Makkah Province

Jumeirah Jabal Omar Makkah
4.8/5119 Reviews
We stayed at the Jumeirah for our Umrah trip. Our room was fantastic but we were so appalled by the dining service and quality of food. At breakfast, the service is terrible. The staff are unfriendly and unhelpful and the people behind the live food stations need to smile like the gentleman on the egg station. I asked 5 times for a karak chai from the start of entering the breakfast until the end; I was there for 1.5 hours and every single person I asked was unable to get me the karak. They kept ignoring and disappearing. In the end I had to remind the waiters how long I had been waiting only to be told it had run out. I was waiting for a very long time just to be told this! In the end someone did get me the karak but it was so hard to just ask for something so simple. Also every day at breakfast the tables are not set out with the cuttlery and napkins missing. Every time I ask someone for some cutlery as there isn’t any on the table and it doesn’t get replaced but again we are always ignored and have many times helped ourselves to cutlery from other tables or the station where staff store the cutlery. We got very tired of the service here and it definitely doesn’t live up to the standards of other 5 star hotels (except the hotel and room itself). The staff are very unhelpful and the kitchen staff are awful. Having come from a hospitality background, there needs to be more structure in your kitchen and managers need to stop prioritising specific tables. All guests should be treated the same. We came to the buffet dinner and we’re looking forward to a lovely meal however the food was absolutely awful quality. The lamb shoulder was so over cooked and dry. We have never tasted anything quite like it. I have attached a picture to show the quality. It was inedible. There were literally no staff at any of the service stations. We wanted some of the grilled meat and chicken and we had searched for someone to serve it to us and he took one handful of it and put it on our plates. That is not an adequate protein portion. The portion was enough to fit a tablespoon of meat. The options were so poor. Again, no table service and no napkins and cutlery. We had to keep asking for things that should have been there. We didn’t even have water bottles and the table next to us had 5 water bottles for 2 people. We were really looking forward to the dinner but it was the worst buffet we have been to for a five star hotel. Nothing was fresh and the dessert selection was terrible too. Definitely nothing 5 star about it. The pastry was old and stale and very sweet without any flavour. It’s such a shame at such a high price which does not reflect any quality at all. We were so disappointed with the stay. We were hoping to return later this year with our family but we will have to find another hotel as this is hotel is not at the standard to bring our family to. Your location, decor, room size are amazing but your customer service and quality of food really lets you down. It is such a shame as we were really looking forward to staying here again. Best, Umar Raza
Anjum Makkah Hotel
4.4/573 Reviews
It’s a very nice hotel. Walking distance to gate 79 (10 minutes) which leads directly to the Kaaba. There’s two towers, 1 & 2, both have a great breakfast. There’s two restaurants in tower 2. There’s a cafe which can make birthday cake if you so wish. There’s a nice prayer room inside the hotel. I would highly recommend this hotel.
Raffles Makkah Palace
4.5/540 Reviews
The breakfast is ok, because I have lived before, so I know it is not as good as before, the rooms are clean, and the waiters are good, but the bar is really difficult to communicate, can I study English seriously? I feel like they don’t understand if you hurry up hahaha
Swissôtel Al Maqam Makkah
4.3/5113 Reviews
Good service by house keeper Abdul Hakim also he so friend house keeping department is also excellent and the over roll service of the hotel is good also near the Haram our room no,3835 the service was excellent and supervisor Majid roll excellent job and very friendly
Makkah Clock Royal Tower, A Fairmont Hotel
4.5/5125 Reviews
I arrived to the hotel at 10 and the lady in the reception told us to go and do the Omra and come back to get the rooms, I am a gold Fairmont member which was treated badly. We came back at 2:30 and noticed that the rooms are not ready and have been told that the check in time is 4PM, however before one day of arrival they called me to ask me what time do I want the room to be ready. Each customer receptionist was directing me to another where this wasn’t practical at all, image I was awake more than 12 hours and at the end of the day each on just throws me. Then after having a fight we got the rooms finally, I get to know that one of the rooms is full of insects and the other room is noisy from the neighbors. When I called to tell the reception after several fights they changed both rooms, we had to wait more than 15 minutes for the escalators. Overall my experience with this hotel is really baaaaaaad and wouldn’t recommend it to anyone. The only positive point was that it’s few steps to the Haram other than that nothing is worth it at all, even when you speak to someone from the receptionist they don’t reply as of they don’t listen and in my case I am a gold member plus trip advisor level 6, how if I was a normal guest what would happen. They made my day very hard and miserable
Swissotel Makkah
4.6/5271 Reviews
Very good hotel..rooms are good and spacious. Kaaba view is excellent from hotel. The breakfast was absolutely fantastic. Good spread with lots of option. We were served with so much of care and specially Mr Ashraf was very very helpful and gave the extra mile to us and took care of us even the minute details specaily for my mom . That's what you call hospitality. My rating *****. Must try people like Ashraf make the difference between other properties and this.
Millennium Makkah Al Naseem
4.1/561 Reviews
Al Naseem
My experience with Buffet breakfast in Ramadan, eating a museum, and the place is beautiful, I highly recommend it because the food is great, the taste is great and the taste is very diverse, and I like to thank all the staff of the hotel and the hotel management for this excellent service, and the taste keeps this wonderful picture.
Joudyan Red Sea Mall Jeddah by Elaf
4/555 Reviews
Al Shate'e
Our stay at the hotel was nothing short amazing, with excellent service luxurious accommodations, and a memorable experience overall
Sheraton Makkah Jabal Al Kaaba Hotel
4.4/554 Reviews
I've been meaning to write this review a long time ago. My apologies for not doing it sooner. My family and I were most impressed with this hotel. The suite we booked was spacious and luxurious with an amazing view of the mountains, the Haram and the Clock tower. With ceiling to floor windows and a panoramic view of Makkah, we couldn't have asked for more. The staff at the hotel were most friendly, helpful and extremely professional. Ms Sarah Alamri was just a pleasure to meet. She made our trip and stay so much more easier and convenient by accommodating our kids for futoor. The Futoor at the restaurant was pure indulgence. The buffet spread was probably one of the better ones I've experienced with a vast array of delicious meals. The restaurant staff were helpful and friendly too. Hats off to Mr Wasim Akram who really had everything running smoothly. The hotel as a whole was ambient and impressive. Absolutely loved the Bukhoor and exquisite fragrances at the entrances and the towers of fresh dates and kahwa. Lounge access was a lovely treat. Thank you to Ms Reem Alamri who was the perfect hostess. The hotel was very convenient and the tunnel access is perfect for entrance into the new section of the Haram. It does require some walking but we enjoyed that too. Overall, an absolutely wonderful experience with my family.
voco Makkah
4.3/5194 Reviews
It is my first time to have a short stay in this hotel. It was a very good experience from the start of my journey at the reception desk with Mr. “saif” and his warm welcome and continuous smile, through the wide, clean room with its new furniture and many facilities, the good service of the house keeper “Samy”, passing by the most decent, supportive, and helpful restaurant manager; Mr. “Taher”; and his professional team, and ending at the reception desk again with the warm “see you again” from Mr. Abd AlRahman. From my point of view, except for the fact that the hotel is far from “Haram”, it is one of the best hotels in Makkah.

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Property Information for Tourists

Total Properties122
Number of Reviews4,380
Highest PriceCAD 22,048
Lowest PriceCAD 59
Average Price (Weekends)CAD 947
Average Price (Weekdays)CAD 916