5-Star Hotels in Gaziantep Province, Türkiye

"Date of Stay: May 17 / Green Park Hotel Gaziantep My friends and I (4 people) wanted to stay for just one night and start the day with a nice breakfast, but what we experienced disappointed us a lot. We specifically asked the reception several times; we clearly confirmed what time breakfast started, when it ended and when it was removed. However, when we went downstairs at around 12 in the morning, we saw that all the food had been removed. We informed the waiters and managers about the situation, thankfully they prepared the table again, but we had to wait 45 minutes. Although the prepared table looked full of many products, it was nothing more than visual. The bread was stale and of poor quality; it gave the impression that it had been collected from the garbage. In addition, the hotel lights were turned off during the meal service and were not turned back on until we requested it. It is unacceptable for the morning to be this restless. The most interesting part is that the reason for the early removal was ”the general manager will arrive”. The manager's arrival should not reflect so badly on the customer. In addition, when we wanted to get clear information about the Turkish bath and massage services, we received contradictory answers on the phone, and there was an indirect direction not to go. Even shower gel was missing. It is also thought-provoking that the service is so low in relation to the price given. We were only going to stay one night and leave, but the fact that there were so many problems made us say ”I wish we had chosen another hotel”. It is sad to have this experience from a hotel like Green Park. We hope that this comment will be taken into consideration and similar grievances will not occur to other customers. We expect the hotel to make a gesture to compensate for what we experienced."