5-Star Hotels in Massachusetts, United States

The whole place is old, hair stuck to the wall in the bathroom, not cleaned at all. I told the front desk about valet parking but it was no use, until I got impatient and called again, no one responded. I called for car and luggage service at 11:15, and called again at 11:30, and someone came up to pick up the luggage, and then the luggage service notified me to pick up the car, and I left the hotel at 11:45... I think the Ritz brand is basically finished.

Beautifully situated in the Back Bay neighborhood, this hotel offers convenient location, excellent service and a clean and cozy luxury stay for business or leisure travel. Highly recommended.

The hotel is okay, but two unknown purchases have occurred, and it is not clear whether it is a hotel problem or a bank problem

An excellent hotel in Boston! It comes equipped with various amenities (which is rare for North American hotels). The rooms are spacious and well-appointed, and the dining service is superb. Room service delivers excellent food. Highly recommended!

The breakfast is great. Staffs are very nice. Location is very good will stay again!

The hotel's location is super convenient, right next to the Public Library and Trinity Church. Newbury Street is just a ten-minute walk away. The ambiance is really retro and charming, and the service is very warm and welcoming. The hotel restaurant also makes some excellent cocktails.

The InterContinental Boston has a great location; it's within easy walking distance of Chinatown, the Financial District, and Boston's South Station. The receptionist, Lily, was very friendly. While the breakfast selection wasn't extensive, it had most of the essential American breakfast items. The problem was that when you needed to call for water, toiletries, bathrobes, etc., they couldn't provide slippers due to insufficient stock.

The location is fantastic, right across from the main Harvard campus, and the Charles River on the other side. I didn't get a chance to try out the reading nook, foosball area, or fitness room in the lobby. The restaurant was excellent; during the World Cup, we watched games while eating, and the staff were friendly and chatted with us.

The administrative works from 8am to 6pm so make sure to contact them during this time. The location is super pretty, with landscape to the harbor and a secured neighborhood. Huge room, each has a terrace. The female staffs were very friendly and supportive.

Opposite Boston Park. Close to Chinatown. The hotel is low-key, but low-key luxury. The snack room on each floor is super considerate, but there is no kettle, so you can't make tea. You can buy some hot tea in the coffee shop in the lobby, but there is a time limit and the room is relatively small. It is also expensive in this season