4-Star Hotels in Victoria, Australia

I had a really pleasant stay at this hotel. The room was clean, comfortable and had everything I needed. The location was very convenient, and the staff were friendly and helpful throughout my stay. Check-in and check-out were easy, and overall I felt very comfortable here. I would definitely consider staying again and would recommend it to anyone looking for a nice and convenient place to stay.

The hotel carpet smells, the building is old and needs a total replacement of carpet. When we entered our room. It smells like bleach everywhere. We have to open the window to make it go away. The room is decent size and the toilet and bath are separated where there are no hand basin to use after using the toilet if someone is using the shower or bath tub. The view from our balcony is magnificent, the Melbourne tall buildings skyline. I also love the location because it is near public transport, free tram and shops, even universities. The kitchen are complete with cooking utensils and pans. They got free coffee, tea and milk. The toiletries were given 1 set of tiny bottles but we are 4 people booked in.

I didn't stay long due to an early morning flight, so I can't comment on much else. However, I specifically booked an airport shuttle bus at the front desk when I checked in. The front desk staff told me there was no need to book, and that a bus would be available at the time I wanted. But in the morning, when the bus arrived, I found out I needed to provide a reservation name and room number. Of course, they couldn't find my booking (because the front desk hadn't registered it at all). Although they let me on the bus because there weren't many people, it was a very unpleasant experience.

Perfect stay. They reached out beforehand to check in with me. Arrived early and they allowed an early check in with a free upgrade. Room was spotless and well equipped. Kitchenette with all the equipment you'd need, small washing machine, free Netflix and impressive little touches like a free bottle of wine if you solve their Rubik's cube and a free packet of popcorn on request. Lounge is well equipped and breakfast was good (eggs, sausages, bacon, mushrooms, tomatoes, beans, some pastries and yoghurts, a waffle maker, juices, coffee and teas, etc.). Staff were always friendly. An excellent stay overall!

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

This is a very nice resort. The interior is very clean and large. Bed is comfortable and toilet is good with jacuzzi. You will see kangaroos and cockatoos outside the cottage in the morning and evening. My kids enjoy the stay very much. However you need to either cook your own meals or drive out to eat. The drive is about 15 mins.

This hotel is wonderful to stay. We have a small kitchen that allow us to cook our meal, very accessible to the chinatown which is very lively during the night time. Street parking is available infront of the hotel. Just to make sure follow to the parking rules written in the signboard. Not forgot to mention, I checked in on my birthday and the kind receptionist just gifted me a red wine for me to celebrate my birthday.

Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.

The location is in a non-core area of Melbourne city, but it's in a large Chinese district. All sorts of Chinese shopping and dining options are readily available nearby, instantly making you feel like you're back home, hahaha. cllix was our top choice for this Australia trip. It's fully equipped with everything you need for laundry and cooking, and all units have two bathrooms, which is very convenient for family travel. I particularly want to thank Nichole at the front desk for our stay this time. We drove all the way from Sydney to Melbourne, arriving at 10 PM. She waited for us to arrive to check us in and opened the garage door. She also communicated with us via email and phone beforehand, ensuring we felt at ease about our stay. The next day, she even extended our free parking until the afternoon. We truly felt a warmth like coming home. Highly recommended!

The staff were very professional and friendly. The view from the room was wonderful and the room was quite clean. I did not expect to have to pay extra to be able to watch movies on the TV though. Another thing was that there was no power point at either of the bedside tables, so you cannot have your phone next to you while charging it to use it while in bed. Overall, it was a decent stay, just a few inconvenient things.