Aamirah faizahI stayed at Bipeng Seasonspring Resort and it was honestly a beautiful and artistic hotel. The room was extremely lovely, modern, and thoughtfully designed, with automatic curtains, an electric fireplace, and heated floors. The hotel itself feels very high-tech and luxurious. Even small details stood out — when we requested batteries for the remote, the hotel sent them using a delivery robot, which was a fun and impressive experience. The toilet was also very modern, with blue lighting and automatic flushing, which added to the overall comfort.
The staff were excellent, and when we arrived, they were able to communicate in English clearly and confidently, which made things much easier for international guests. What truly stood out the most about this hotel was the transport and service support. The hotel provides pickup and drop-off service by car to the ticket office, which was incredibly convenient. When we arrived by bus at the ticket office, I contacted the staff via WeChat, asking if they could pick us up. In less than five minutes, they immediately sent a staff member to collect us. The next day, they also sent us back to the ticket counter, and after we finished sightseeing in Bipenggou, the staff even helped transport our luggage. Communication through WeChat was very smooth and fast throughout our stay.
I would genuinely give 10 stars for the driver service alone. The driver was a young man who was extremely patient, polite, and professional. His service made our experience much more comfortable and stress-free, and he truly deserves recognition.
There were only a few minor drawbacks. The water dispenser in the room was extremely slow, making it difficult to even fill a thermos. Also, although the room had heated flooring, it still felt slightly cold at times. However, these were very minor issues compared to how beautiful and well-designed the room was.
The main area that could be improved is breakfast. As more Malaysians are visiting China, especially Muslim travelers, I sincerely suggest the hotel add more vegetable and fruit options, as well as a wider selection of toast or bread. Many Malaysian Muslims cannot consume stir-fried dishes, even if they are vegetables, so having more simple, non–stir-fried options would make breakfast much more inclusive and enjoyable.
Overall, Bipeng Seasonspring Resort is an exceptional hotel with stunning rooms, advanced facilities, and outstanding service. With some improvement to the breakfast options, it would easily be close to perfect, especially for Malaysian and Muslim travelers.
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