4-Star Hotels in North Yorkshire, United Kingdom

A small villa, the room is clean and tidy, very warm and quiet, the service is very good and warm, we live on the 3rd floor, there is no elevator, the suitcase is the store to help get the room, parking is also convenient. The environment of Zhou is good, and it is convenient to travel. It takes 20 minutes to walk along the river to see the tourist attractions in the downtown area. Only breakfast is very expensive. Two nights a day is a pleasant experience.

Easy to find well positioned in centre of town , everywhere very clean to a high standards. Lovely big rooms big bathrooms, big tv, table an chairs, tea an coffee. Free spa, sauna hot rooms, an gym.Lots of bars an eatery’s on site.Exellent place to stay.

Yes the room was dated, and yes the room was hot. However the room was clean, comfortable and a fan was provided to help circulate the warm air. The windows have restricted openings most likely due to H&S but with the fan it was enough to move the warm air out and allow cooler air in. Check up was chaotic but the lady apologized and explained they had a member of the staff off sick. She worked her way through everyone as quickly as she could giving everyone the same warm welcome. Breakfast was enjoyable and the spa area was a delight offering everything you need. After checking out I realized I left my sunglasses in the room. The cleaning team were so helpful allowing me access to retrieve them and to double check I had everything

This is an amazing boutique hotel, they have a chain of 4 hotels in England, you can book without hesitation. And their shower amenities are simply delightful. I didn't think to buy them there, so I had to search for the brand in London to bring some home. The bar serves excellent cocktails. It's the perfect hotel for spending time in York.

Beautiful hotel only 10 minutes walk from the city centre  Our room was clean and cosy  In the room was hairdryer, iron and ironing board as well as tea/coffee facilities and an electric fan which was definitely needed with temps reaching 29 degrees 🥵 The outdoor area was stunning with lots of seating and little pods to dine in of an evening very pretty all lit up at night  All the staff were friendly and helpful  We will definitely return in the near future.

Overall, I wouldn't really recommend it. The location is okay, just outside the city walls. However, all the rooms are in the attic, requiring two flights of very narrow stairs, making it impossible to bring up even a slightly larger suitcase. The floors are uneven, and in some areas, it feels like they could easily collapse; even with a carpet, they still creak when you walk on them. What's even more frustrating is that the attic is already stuffy, and a constant instant noodle smell drifts up from the downstairs restaurant. On the night we checked in, we found one of the air conditioners wasn't working, but the front desk said the maintenance staff had already left for the day and could only provide us with a small electric fan.

If you are Chinese, I strongly suggest thinking twice before staying here. I was first assigned a room in the side building that reeked of mould and had a broken bathroom sink. After complaining, I was moved to an accessible room on the same floor, despite having no accessibility needs — no bathtub, an absurdly tiny sink, and a mirror positioned for wheelchair users. If this was considered an appropriate replacement, perhaps they should have provided a wheelchair too. What made the room allocation even more questionable was that the floor, with around 11–12 rooms, appeared largely empty. And it certainly wasn’t because of good soundproofing — I could clearly hear guests talking in other rooms. So why was I first given a mouldy, broken room, and then an entirely unsuitable accessible room when the floor did not even appear full? Separately, there was a white female receptionist whose behaviour made the experience even worse: dramatic eye-rolling, a condescending attitude, followed by the most artificial “professional” smile imaginable. I cannot prove the motivation behind the room allocation, but as a Chinese guest, the entire experience left me feeling singled out and discriminated against. A terrible room can be an accident. Repeatedly questionable treatment is harder to explain away.

The location by the river is very quiet. All the city's attractions are within walking distance. Although the room is small, it has a small pantry where you can cook simple meals, which is a great plus! The lobby has a 24-hour coffee machine with freshly ground coffee, and croissants are available for breakfast in the morning. Starting the day with a cup of rich coffee and a croissant before heading out for your day's activities is indeed an excellent choice!

We were very disappointed with the check-in experience. The hotel assigned us rooms in a wing where the air conditioning was not working. It appeared that the staff were already aware of the problem, as my friends and I seemed to be the only guests staying in that entire wing. Unfortunately, this happened during a heatwave, making the rooms unbearably hot and very uncomfortable. I had to walk back to reception to request a room change. The staff initially offered to bring us a fan and said the hotel was fully booked, but that was not an acceptable solution in such extreme temperatures. After I insisted, my friends and I were finally moved to rooms with working air conditioning. What made the situation even more confusing was that guests who checked in after us were assigned rooms on other floors with functioning air conditioning. That left us wondering why we had been placed in rooms with a known problem in the first place. Guests should never be checked into rooms with a major maintenance issue like this, especially during a heatwave. While we appreciated that the hotel eventually moved us, the whole experience left us with serious doubts about how room allocations were handled —- is it because i booked via Trip.com ?

Booked to attend an exam nearby (5 min walk). Room nice and big, had everything we needed. Check in check out quick and easy, parking £8 for 24 hours. I asked for a quiet room but definitely was not quiet there was a private function going on with very loud music which didn’t with being prepared and well rested for an early morning exam on Saturday.