4-Star Hotels in Riau Islands, Indonesia

Good location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.

The hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.

The place is peaceful and quiet, not much people and we enjoyed the pool. There is a lot of things to do so you wont get bored. We try the kayaking and its very fun . My daughter loves to swim so we swim the whole time. Breakfast spread is ok, we dont eat much so we are ok with what on the buffet. Going to City will take 45mins by grab, but its ok coz fare not expensive. Over all we enjoy the place, staff are polite and friendly.

There are a lot of good reviews on several platforms regarding this hotel and they are justified. Now for some nitpicks - When booking I asked for a view but didn't get a room with one.. having said that, this hotel is not near the sea and the view would have been outside traffic. I also asked for an iron, which they lent me, but no ironing board. That was strange. When I called, the receptionist said to use the bed. Maybe this is normal? I didn't expect that because the hotel looks classy and well worth the value. Much of it has been renovated. When you look at small details the workmanship is adequate but not great. The people I met gave great service, always warmly and with a smile. It was a little frustrating when I asked for information and it took a while to get to an answer, perhaps due to the tendency to go around-about or maybe the language barrier. I would have given it a 10/10 because everything else was good and satisfactory. I wish they had an automated washing and dryer for guests to use, even if it's one of each.This is something as a long term guest would find useful. That doesn't factor into the final rating, though. So for now, 9/10

We were greeted with their warmest welcome from their staff. There also provide us complementary snacks and drink for our 2 night shortaway. And the hot shower and comfortable bed is what need from a massage and shopping at grand batam which is a walking distance. We also provide hi tea voucher which we used it after we checked out. It was so good. We may come back for the third time for more..

Booked the escape room which comes with Wellness body massage. This was previously Swiss Bel-inn hotel. I spent most of my time at Eska Spa there. It is about 5 mins ride to Nagoya Hill hotel. Breakfast was included in my package, and it is sufficient for a night stay. But I was utterly disappointed at the front desk service and the room. While I arrived early (around 12 plus), they said to come back after 2pm and not suggesting anything else on what to do during the wait. I am working in hotel line for over a decade, and honestly, I wished the girls had done better. I had to ask where the spa was, and after confused while, I managed to find it. The lift was being fixed when I arrived, and glass sliding door to the staircase was not working. I had reached out to the spa team the day before, as instructed in this channel, to book a slot. But they also did not get back to me, and was debating on whether the inclusion was correct or not. After about 10 minutes of waiting while the spa girls checked with Front desk, I said I had intended to buy 6-in-1 package. Only then I was given much attention (I was the only guest in the spa, by the way). And they then realised I was also a member. Things got better at the spa, but for the room, it was smelt of cigarettes. I could not stand the strong smell and the poor bell hop tried to spray the room with Glade, but it did not help. He brought an air purifier after I mentioned it, and then I decided to leave the room to Nagoya mall. Upon my return, the smell was much better, though the cigarettes smell is found on the pillows. There is a nice cafe and swimming pool, but I did not get to utilise them. Also, apparently there's two wings, and both wings have the same room numbers. I was given the old wing at the corner and I can hear the doors of my neighbours opening and closing. On my last day, there was a manager going around while we are having breakfast and he surprised me as I was eating when he approached. He greeted others as well as he went on his rounds at the restaurant. A good presentation. Anyway, for a night stay, it is sufficient because you don't have to leave the property if you intend to spend a whole spa day there.

The stay was a very pleasant and wonderful environment. All the staff are very helpful and friendly. There were also a lot of activities to do from indoors to outdoors, beach activities and the jet ski and atv experience was the best! The food there are all delicious. Travelling was also convenient as transportation are easily accessible and provided. Will surely recommend anyone visiting Bintan to stop by Holiday Inn Resort for a fun-filled vacation.

This wasn't our first trip to Bintan, but it was our first time at this resort—and it won’t be our last. From the moment we arrived, the experience was truly fantastic. A huge shout-out to Bahar from housekeeping, whose thoughtful little touches made our villa feel extra special, and to Tuni at the spa, who delivered an incredible treatment. The entire team was genuinely warm and helpful throughout our stay. We absolutely loved the garden villa. Having our own private pool gave us the perfect space to unwind as a family in total seclusion. One of our biggest worries was bugs getting into the room, but we were thrilled that the outdoors stayed exactly where it belonged—outside! We slept soundly every night without a single creature in sight. The breakfast buffet was excellent, with plenty of great options to start the day. We also appreciated the small luxuries, like the Bluetooth speaker that streamed music throughout the villa and the brilliant air conditioning in the bathroom (a game-changer!). If you book a villa, be sure to arrange the private van transfer to and from the ferry terminal—it makes the journey completely seamless. A wonderful, relaxing stay. We can’t wait to come back!

Staying in Cassia Bintan was the perfect sanctuary I needed to recharge and getaway from the busy city life. This 'me-time' was exactly what I needed to find my peace again. The hospitality started the moment I arrived—I was greeted by Arya at the counter, who was incredibly helpful and kind. His warm welcome immediately put me at ease as a solo traveller. I truly appreciated the shuttle bus provided by Cassia from the ferry terminal; it felt very safe and organized, which is so important for solo female travellers. The room itself was a dream. I loved the blue colour of the room. This soothing blue wall creates a calm space where I can truly relax. It's spacious and clean. My favourite spot was the well-equipped kitchenette and the nice private balcony; the air felt so clean and fresh, and it was such a serene place for me to sit and do my painting. I love the sea so much, and the serene beach was so therapeutic. The pristine white sand and the shimmering turquoise blue sea were breathtaking. Being able to stroll along the shore every single day while listening to the gentle sea waves was the perfect way to clear my mind. I also loved spending time at Vista—sipping on their refreshing lime juice while soaking in the stunning sea view was pure bliss. The food at Lotus Cafe was delicious, and the staff always greeted me with a warm smile. Having the market 23 nearby was also so convenient for snacks and essentials. If you’re a mum looking for a safe, beautiful, and welcoming place to find some peace by the water, this is it. A heartfelt thank you to Arya and the whole team! Guest from room 3502”

The hotel is very clean and smell nicely. Room is spacious. Love to repeat again every time I came to Batam. Location is also nice. 5 star